Error 80240028 on update KB955428

Updates often will offer you something you've already installed, but when it checks it realises you've got it and vanishes.

The only reason to keep it handy would be perhaps for a backup pending a reinstall. But it should always be available at MSFT website anyway, so I would chuck it out.

Great, thanks Ex Brit, I was going to delete the file but thought I'd better check first!

Enjoy your day and thanks again for the help

Glad to help.

I have installed KB955428 after getting error code 8024402D by going to Download details: Update for Microsoft Works 8 (KB955428) and downloading KB955428_en-US.cab. Save it to your C: drive and then a window will come up and extract it to your c: drive also. Go to your c: drive and click the extracted file and an install will appear to be installing and will disappear. Restart your computer and download the update KB955428 and it should succeed. I hope this helps you.

That worked perfectly! Thanks so much!

You're welcome!

OK - I'm sorry but I've read all of the info about KB949041 and KB955428 and all of the instructions on how to jerk the OS around to get it to accept the "updates" and nothing is working. Mostly due to my lack of "Tech Savvy", I guess. If the update is smart enough to know why it can't load, but it still sees that it needs to load - why can't it supply what is needed. I have parked them in my "hide" file because I still think MS can do something highly unusual and that is to produce an update that just UPDATES.. Can ANYONE just give me a "step by step" process to get these things over and done with? I've got the proper files required except the one supposedly supplied by my computer manufacturer. (Have you TRIED getting things like that from HP? - MS knows my copy is legitimate - why can't you just supply what's needed and stop the games? I get the message requesting WORKS8.MSI located in C:\hp\temp\src\MSWORKS. I requested recovery disks from HP and they sent the ones that reformat the hard drive back to factory specs. The ones created (one copy only allowed - stupid) were destroyed in our move here when I got cancer. Please - somebody - just plain step by step and no gobbeldy gook - please !

Hi, what you do is go to http://www.microsoft.com/downloads/d...DisplayLang=en find the
KB955428_en-US.cab file, click download. A window will appear and you select save, navigate to the C: drive, this is where you want to save it. Then you will go to the file you downloaded to the C: drive and you will rt. click and select extract. Navigate and save to your C: drive again. Then locate the file you extracted to your C: drive and click on it and it will open a window and will appear to install and will disappear. Then restart your computer and then download the update and you should succeed. I hope this was step by step enough and will help you. =]

Thank you very much. That was so simple even I did it. How about KB949041. Same thing. Generic "Help" (4397) page leads nowhere.

Really appreciate your plain solution.

Thanks.

Phil, I will take a look at this for you but need some details. What is your system, vista and what is the error code you get when you try to install it? I think that we are on the wrong post for this error but you can give me your email and maybe I can help you.