Unable to install Office 2007 updates

G

gizzer35

New Member
Repeated failure to install MS Office 2007 updates (2). These are: Sec Update for MS Office Excel KB959997 & Sec Update for 2007 MS Office System KB960003.
Tried 5 times to install; always failed.

Have Vista Home Premium 32bit, SP1. Also tried turning off Norton 360 AV firewall, etc--no luck.

Help appreciated.
 

My Computer

System One

gizzer35 said:
Repeated failure to install MS Office 2007 updates (2). These are: Sec Update for MS Office Excel KB959997 & Sec Update for 2007 MS Office System KB960003.
Tried 5 times to install; always failed.

Have Vista Home Premium 32bit, SP1. Also tried turning off Norton 360 AV firewall, etc--no luck.

Help appreciated.
Click to expand...
Hi gizzer, Welcome to the Forum.

Are you using Windows update?

Pooch
 

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Pooch,
Yes; windows update notified me to install 2 updates mentioned back on 4/14. Just checked; Office 2007 is activated & tried to install updates again. No luck; no error codes posted. Have student version.
 

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Have you got SP1 installed for Office? If not, download the stand alone pack, install, then try updates again. If you do have SP1 installed, download the updates seperately and try to install.

Also what errors are you getting? What's it saying?
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core 2 Quad Q6600 2.4GHz
    Motherboard
    Intel D975XBX2
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    ATI Radeon HD 4890 (1GHz)
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    X-Fi Titanium - Fatality Pro Series
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    One 750GB, 2x500GB Western Digital Caviar Black Hard Drives (32meg)
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    Antec Neo HE 550
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    Zalman CNPS9500 AT
    Keyboard
    Logitech Wireless Wave
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    Logitech MX Revolution
    Internet Speed
    "High" Speed DSL? Is that like low speed FIOS?
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    Q6600 B3 Revision OC to 3.0GHz
gizzer35 said:
Pooch,
Yes; windows update notified me to install 2 updates mentioned back on 4/14. Just checked; Office 2007 is activated & tried to install updates again. No luck; no error codes posted. Have student version.
Click to expand...
You could try going to the Microsoft office site and downloading the updates the old way, I have heard that this sometimes works.
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
pooch said:
You could try going to the Microsoft office site and downloading the updates the old way, I have heard that this sometimes works.
Click to expand...

That's probably not going to work. They're still the same files. Been there done that.

I still think he needs to make sure he has all of the Windows updates, then try installing those two patches individually. And make sure the virus scanner is off.
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core 2 Quad Q6600 2.4GHz
    Motherboard
    Intel D975XBX2
    Memory
    Corsair TWIN2X4096-PC8500 (2x2GHz)
    Graphics Card(s)
    ATI Radeon HD 4890 (1GHz)
    Sound Card
    X-Fi Titanium - Fatality Pro Series
    Monitor(s) Displays
    hp w2207h (22" widescreen)
    Screen Resolution
    1680 x 1050
    Hard Drives
    One 750GB, 2x500GB Western Digital Caviar Black Hard Drives (32meg)
    PSU
    Antec Neo HE 550
    Case
    Antec P182
    Cooling
    Zalman CNPS9500 AT
    Keyboard
    Logitech Wireless Wave
    Mouse
    Logitech MX Revolution
    Internet Speed
    "High" Speed DSL? Is that like low speed FIOS?
    Other Info
    Q6600 B3 Revision OC to 3.0GHz
sygnus21 said:
pooch said:
You could try going to the Microsoft office site and downloading the updates the old way, I have heard that this sometimes works.
Click to expand...

That's probably not going to work. They're still the same files. Been there done that.

I still think he needs to make sure he has all of the Windows updates, then try installing those two patches individually. And make sure the virus scanner is off.
Click to expand...
No I understood b4 where you were going, thats why I never said anything, just gave another option :)
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
It's all good :cool: I understood where you were coming from; I just figured since it was the same file the issue would still be there. He should try it anyway, especially before more drastic measures, like uninstalling and reinstalling the office suite.

And it's aways good to have other options :)
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core 2 Quad Q6600 2.4GHz
    Motherboard
    Intel D975XBX2
    Memory
    Corsair TWIN2X4096-PC8500 (2x2GHz)
    Graphics Card(s)
    ATI Radeon HD 4890 (1GHz)
    Sound Card
    X-Fi Titanium - Fatality Pro Series
    Monitor(s) Displays
    hp w2207h (22" widescreen)
    Screen Resolution
    1680 x 1050
    Hard Drives
    One 750GB, 2x500GB Western Digital Caviar Black Hard Drives (32meg)
    PSU
    Antec Neo HE 550
    Case
    Antec P182
    Cooling
    Zalman CNPS9500 AT
    Keyboard
    Logitech Wireless Wave
    Mouse
    Logitech MX Revolution
    Internet Speed
    "High" Speed DSL? Is that like low speed FIOS?
    Other Info
    Q6600 B3 Revision OC to 3.0GHz
Update. Called 866-727-2338, Microsoft Support; connected to Online help in India. Allowed remote control of PC to solve problem. Installed diagnostic s/w with fix.
Result: Support said that problem of installing upgrades should be fixed and installed successfully. Subsequent check showed upgrades for Office 2007 NOT installed. Perform update check with result that S/W removed them as critical updates for my OS (VISTA home premium, sp1).
Await new update cycle to see what impact to future upgrades is allowed.
thanks all for support.
Stuck in limbo....
 

My Computer

System One

gizzer35 said:
Update. Called 866-727-2338, Microsoft Support; connected to Online help in India. Allowed remote control of PC to solve problem. Installed diagnostic s/w with fix.
Result: Support said that problem of installing upgrades should be fixed and installed successfully. Subsequent check showed upgrades for Office 2007 NOT installed. Perform update check with result that S/W removed them as critical updates for my OS (VISTA home premium, sp1).
Await new update cycle to see what impact to future upgrades is allowed.
thanks all for support.
Stuck in limbo....
Click to expand...
This seems to be normal practice, They do it with the service packs as well. It would be interesting to hear how you get on though :)

Pooch
 

My Computer

System One

  • Manufacturer/Model
    Self build
    CPU
    Phenom II x4 Black Edition 940-Arctic-Cooling Freezer Xtreme
    Motherboard
    Asus M3A32-MVP Deluxe
    Memory
    8 gig Samsung PC800 RAM
    Graphics Card(s)
    NVidia 9600gt
    Sound Card
    AD1988b
    Monitor(s) Displays
    22" TFT-MONITOR WIDESCREEN mit VGA/DVI 17" Video7 TFT
    Screen Resolution
    1680 : 1050 1280 : 1024
    Hard Drives
    Drive #1 - SAMSUNG HD252HJ (250 GB)
    Drive #2 - Hitachi HDT721010SLA360 (1000 GB)
    Drive #3 - SAMSUNG HD250HJ (250 GB)
    Drive #4 - SAMSUNG HD103UJ (1000 GB) External eSATA
    PSU
    Thermaltake Toughpower Cable Management 750W
    Case
    Enermax Chakra
    Cooling
    2x 120mm Front and Back 1x 250mm Side
    Keyboard
    Standard
    Mouse
    Easy Line Laser Mouse
    Internet Speed
    16000
    Other Info
    I have also used Fedora, Suse, Ubuntu Linux
    And all other Windows from 95 to date except ME
I was just afflicted with this problem, and was able to recover. As a possible result of installing Windows hotfix? KB967756, Windows decided that the ownership of the C:\Windows\installer folder was wrong, and deleted it and all contents. I think the error code was 1028, didn't save it. The error had to do with the folder not being owned by either the system account, or the Administrators group.

That completely hosed all MSI installed application, including Office. No amount of Repair would fix that. What did recover it was the copy of my C drive that I keep on a USB backup drive (using xcopy backups). I just copied the contents of the installer back to where they belong, and the two Office updates then installed fine.

Now I'm not 100% sure that update KB967756 did the deed, but it was either that, or Windows Update itself.

Check your Windows installer folder, and see if it's empty.

Al
 

My Computer

System One

gemhunter said:
I was just afflicted with this problem, and was able to recover. As a possible result of installing Windows hotfix? KB967756, Windows decided that the ownership of the C:\Windows\installer folder was wrong, and deleted it and all contents. I think the error code was 1028, didn't save it. The error had to do with the folder not being owned by either the system account, or the Administrators group.

That completely hosed all MSI installed application, including Office. No amount of Repair would fix that. What did recover it was the copy of my C drive that I keep on a USB backup drive (using xcopy backups). I just copied the contents of the installer back to where they belong, and the two Office updates then installed fine.

Now I'm not 100% sure that update KB967756 did the deed, but it was either that, or Windows Update itself.

Check your Windows installer folder, and see if it's empty.

Al
Click to expand...

Installed KB967756--still no luck; error code 646 reported.
thanks for suggestion.
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core 2 Quad Q6600 2.4GHz
    Motherboard
    Intel D975XBX2
    Memory
    Corsair TWIN2X4096-PC8500 (2x2GHz)
    Graphics Card(s)
    ATI Radeon HD 4890 (1GHz)
    Sound Card
    X-Fi Titanium - Fatality Pro Series
    Monitor(s) Displays
    hp w2207h (22" widescreen)
    Screen Resolution
    1680 x 1050
    Hard Drives
    One 750GB, 2x500GB Western Digital Caviar Black Hard Drives (32meg)
    PSU
    Antec Neo HE 550
    Case
    Antec P182
    Cooling
    Zalman CNPS9500 AT
    Keyboard
    Logitech Wireless Wave
    Mouse
    Logitech MX Revolution
    Internet Speed
    "High" Speed DSL? Is that like low speed FIOS?
    Other Info
    Q6600 B3 Revision OC to 3.0GHz
Hi all,
Posting final to problem I had. I was finally able to install all the MS Office 2007 updates--a bunch of them.
Didn't use Windows Update which continued to be unsuccessful. Rather I went to Office 2007 website, got to list of Office 2007 updates, D/L each one, then individually installed. Laborious but successfull.

Still puzzled as to why these updates failed using Windows Update--but what works is the final criteria.

thanks all for help/suggestions.
gizzer35
 

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System One

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