Help please!

rondutch

New Member
All of the last updates I received installed correctly except one entitled:

"Update for Windows Vista (KB972036) Recommended 8/25/2009".

I have tried to install it several times and always get this message:

"X Some updates were not installed.

"Failed: 1 update Error(s) found: Code 80070570
Windows Update encountered an unknown error."

What do I do to resolve this?

I would appreciate any help that anyone can give me. However, please explain things in basic terms as I'm an older computer user with only limited technical knowledge. :D I tried doing a search in this forum (which I just joined) but can't decide what applies to this problem.


Many thanks!
 

My Computer

All of the last updates I received installed correctly except one entitled:

"Update for Windows Vista (KB972036) Recommended 8/25/2009".

I have tried to install it several times and always get this message:

"X Some updates were not installed.

"Failed: 1 update Error(s) found: Code 80070570
Windows Update encountered an unknown error."

What do I do to resolve this?

I would appreciate any help that anyone can give me. However, please explain things in basic terms as I'm an older computer user with only limited technical knowledge. :D I tried doing a search in this forum (which I just joined) but can't decide what applies to this problem.


Many thanks!

Hi

First, its not a critical update. Its purpose is to add a block to prevent Zune XP being upgraded to Zune 4.0 in vista. read it here Microsoft Released Bizarre Windows Vista KB972036 Update Related To Zune 4.0 – SoftSailor
So if you dont have a zune player you dont need it and you can mark it hidden so you never will be bothered with it again

Hope this helps

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
All of the last updates I received installed correctly except one entitled:

"Update for Windows Vista (KB972036) Recommended 8/25/2009".

I have tried to install it several times and always get this message:

"X Some updates were not installed.

"Failed: 1 update Error(s) found: Code 80070570
Windows Update encountered an unknown error."

What do I do to resolve this?

I would appreciate any help that anyone can give me. However, please explain things in basic terms as I'm an older computer user with only limited technical knowledge. :D I tried doing a search in this forum (which I just joined) but can't decide what applies to this problem.


Many thanks!

Hi

First, its not a critical update. Its purpose is to add a block to prevent Zune XP being upgraded to Zune 4.0 in vista. read it here Microsoft Released Bizarre Windows Vista KB972036 Update Related To Zune 4.0 – SoftSailor
So if you dont have a zune player you dont need it and you can mark it hidden so you never will be bothered with it again

Hope this helps

Ken


Thanks Ken! I had realized it was not a critical update but wanted to stop it popping up and asking to be installed. :) I was about to mark it hidden as you suggested when a new Windows Defender definition update was received and successfully installed. For some reason, this apparently caused the KB972036 update to disappear. It no longer comes up when I check for updates, so I guess the problem is solved. Again, thanks for your quick reply!
 

My Computer

rondutch

Im just glad you are working.

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
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