After forced Service Pack 2 update, PC wont start :(

W

Wizzzzie

New Member
Help me please..
Windows asked me to update to Service Pack 2 ( I have Vista Home Basic 32 bit). After the update, I cannot start my pc anymore. I always end up in a black screen with these texts :

!! 0xc0190002 !! 3937/47219 (Mahjong.exe)

Please help me.. I tried the ff I read from other threads :

1. Started Start Up repair - did not work. Froze at some point.
2. Safe Mode - I still couldn't get in. It froze on "Loading Windows Files"

Please help me! I do not what to do :(

Notes:
*This was an updated prompted by Windows itself*
 

My Computer

System One

Wizzzzie said:
Anyone? Please help..
Click to expand...
Be patient! You are not only one client,please stop bump post!

Very similar (but not the same) problem was discussed here:Error when istalling Vista sp1 : "!!0xc0190002!! 1098/71883 (GameUXLegacygdfs.dll)"

exactly to your problem:

boot Vista DVD>>WinRE>>command prompt and type

del "C:\Program Files\Microsoft Games\Mahjong\Mahjong.exe"

Next run system normally,download manually SP2 from Microsoft Download Center (in pinned you have links) and try install SP2 in safe mode (In safe mode is better to do that than on clean boot)
 

My Computer

System One

Wizzzzie said:
Help me please..
Windows asked me to update to Service Pack 2 ( I have Vista Home Basic 32 bit). After the update, I cannot start my pc anymore. I always end up in a black screen with these texts :

!! 0xc0190002 !! 3937/47219 (Mahjong.exe)

Please help me.. I tried the ff I read from other threads :

1. Started Start Up repair - did not work. Froze at some point.
2. Safe Mode - I still couldn't get in. It froze on "Loading Windows Files"

Please help me! I do not what to do :(

Notes:
*This was an updated prompted by Windows itself*
Click to expand...


State exactly how you received the notification to do the Windows Vista SP2 Update, the KB number and release date.
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire Notebook 5633WLMi.[5630 Series]
    CPU
    Intel Centrino Duo Processor - Intel Core 2 CPU.
    Memory
    4GB DDR2 [3.07GB maximum real available]
    Graphics Card(s)
    nVidia GeForce Go 7300, 128MB
    Sound Card
    Realtek HD Audio, Ver. 6.0.1.5717, 2.08MB
    Monitor(s) Displays
    Acer Aspire Notebook - 15.4"; Acer LCD Monitor X223Wsd - 22".
    Screen Resolution
    1280x800x60Hertz [max.]
    Hard Drives
    Notebook - Samsung HM320JI 320GB HD installed 07 August 2009.
    External HDs [4];Maxtor One Touch4 - 500GB External HD [Drive M:\].Western Digital WDXMS1200TA - 120GB External HD [Drive G:\ - Windows Defender Backup Files only]. Two x LaCie 320GB Mobi
    Mouse
    Logitech Wireless V320 for Notebooks - Model M/N: M-RCD125
    Internet Speed
    Down 20000kb/sec / Up 1000kb/sec [Bigpond-Aus]
    Other Info
    Brother MFC-465CN; PC to Fax/Scan/Copy/Photo MFC. Epson Perfection V300 Photo Scanner. Siemens Speedstream 6520 Router. Wacom 'Bamboo Fun' CTE-650 PC Tablet, Stylus and Mouse. UAC - On;Activated. Browsers; [1] FireFox v3.6[2] IE8. Honorary R.S.M. to the 4th [Assault Pioneer] Troop Pune Sepoys , and 3rd Troop Jodhpur Bengali Lancers.
sassofalco said:
Wizzzzie said:
Help me please..
Windows asked me to update to Service Pack 2 ( I have Vista Home Basic 32 bit). After the update, I cannot start my pc anymore. I always end up in a black screen with these texts :

!! 0xc0190002 !! 3937/47219 (Mahjong.exe)

Please help me.. I tried the ff I read from other threads :

1. Started Start Up repair - did not work. Froze at some point.
2. Safe Mode - I still couldn't get in. It froze on "Loading Windows Files"

Please help me! I do not what to do :(

Notes:
*This was an updated prompted by Windows itself*
Click to expand...


State exactly how you received the notification to do the Windows Vista SP2 Update, the KB number and release date.
Click to expand...

I don't have this information. I was just prompted to "Install Important Updates" then it showed the SP2 for Vista.
 

My Computer

System One

you are asking me to download the SP2...i am using another pc to talk to you....my laptop has the problem and i cant even start up right to see the start up page...please help me...not that much of a tech savvy....ty for your time
 

My Computer

System One

Wizzzzie said:
you are asking me to download the SP2...i am using another pc to talk to you....my laptop has the problem and i cant even start up right to see the start up page...please help me...not that much of a tech savvy....ty for your time
Click to expand...

How did you receive the notification to do the update to Windows Vista Service Pack 2?


  • From the Windows Update 'Explorer' window?
  • From a popup?
  • By Email?
Did you go to the linked Microsoft Website to check out information and download instructions before proceeding?

Did you create a custom Restore Point before starting the download?
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire Notebook 5633WLMi.[5630 Series]
    CPU
    Intel Centrino Duo Processor - Intel Core 2 CPU.
    Memory
    4GB DDR2 [3.07GB maximum real available]
    Graphics Card(s)
    nVidia GeForce Go 7300, 128MB
    Sound Card
    Realtek HD Audio, Ver. 6.0.1.5717, 2.08MB
    Monitor(s) Displays
    Acer Aspire Notebook - 15.4"; Acer LCD Monitor X223Wsd - 22".
    Screen Resolution
    1280x800x60Hertz [max.]
    Hard Drives
    Notebook - Samsung HM320JI 320GB HD installed 07 August 2009.
    External HDs [4];Maxtor One Touch4 - 500GB External HD [Drive M:\].Western Digital WDXMS1200TA - 120GB External HD [Drive G:\ - Windows Defender Backup Files only]. Two x LaCie 320GB Mobi
    Mouse
    Logitech Wireless V320 for Notebooks - Model M/N: M-RCD125
    Internet Speed
    Down 20000kb/sec / Up 1000kb/sec [Bigpond-Aus]
    Other Info
    Brother MFC-465CN; PC to Fax/Scan/Copy/Photo MFC. Epson Perfection V300 Photo Scanner. Siemens Speedstream 6520 Router. Wacom 'Bamboo Fun' CTE-650 PC Tablet, Stylus and Mouse. UAC - On;Activated. Browsers; [1] FireFox v3.6[2] IE8. Honorary R.S.M. to the 4th [Assault Pioneer] Troop Pune Sepoys , and 3rd Troop Jodhpur Bengali Lancers.
sassofalco said:
Wizzzzie said:
you are asking me to download the SP2...i am using another pc to talk to you....my laptop has the problem and i cant even start up right to see the start up page...please help me...not that much of a tech savvy....ty for your time
Click to expand...

How did you receive the notification to do the update to Windows Vista Service Pack 2?


  • From the Windows Update 'Explorer' window?
  • From a popup?
  • By Email?
Did you go to the linked Microsoft Website to check out information and download instructions before proceeding?

Did you create a custom Restore Point before starting the download?
Click to expand...

--------

I got the message from a pop-up (lower right of screen), so I clicked on it to continue.
Then installed the SP2. After that my laptop had problems booting up and wont even reach the page where I log in... Loading then error message comes up:

!! 0xc0190005 !! .... (first message)
and
!! 0xc0190002 !! 3937/47219 (mahjong.exe) --- second message

I did try to use system restore by pressing F8. But it always "cannot create a restore point"

I also tried using the Safe Mode, but my screen freezes up on the "Loading Windows Files" for 15 mins. or more.

I don't have my Vista DVD with me because when I purchased the laptop, it had the Vista & other software installed already.

Any alternatives on how to go about this? I am afraid of my files being deleted. Is there still any other way I can troubleshoot this?
 

My Computer

System One

Instead Vista DVD you can use Vista Recovery Disk http://www.vistax64.com/tutorials/141820-create-recovery-disc.html (OPTION ONE) but of course you have to have access to another computer to do that.And...You didn't say you tried system restore from recovery partitions (you did but only in second your thread !) I start to suspect any disk issue

If suggestions from my previous post don't help again boot Vista Recovery Disk>>WinRE>>command prompt and type

chkdsk /r

if it don't help too,please diagnose your disk any advanced tool .Here you go:Bootable Hard Drive Diagnostics - Vox
 

My Computer

System One

Wizzzzie said:
sassofalco said:
Wizzzzie said:
you are asking me to download the SP2...i am using another pc to talk to you....my laptop has the problem and i cant even start up right to see the start up page...please help me...not that much of a tech savvy....ty for your time
Click to expand...

How did you receive the notification to do the update to Windows Vista Service Pack 2?


  • From the Windows Update 'Explorer' window?
  • From a popup?
  • By Email?
Did you go to the linked Microsoft Website to check out information and download instructions before proceeding?

Did you create a custom Restore Point before starting the download?
Click to expand...

--------

I got the message from a pop-up (lower right of screen), so I clicked on it to continue.
Then installed the SP2. After that my laptop had problems booting up and wont even reach the page where I log in... Loading then error message comes up:

!! 0xc0190005 !! .... (first message)
and
!! 0xc0190002 !! 3937/47219 (mahjong.exe) --- second message

I did try to use system restore by pressing F8. But it always "cannot create a restore point"

I also tried using the Safe Mode, but my screen freezes up on the "Loading Windows Files" for 15 mins. or more.

I don't have my Vista DVD with me because when I purchased the laptop, it had the Vista & other software installed already.

Any alternatives on how to go about this? I am afraid of my files being deleted. Is there still any other way I can troubleshoot this?
Click to expand...

Hi

mahjong.exe is a game.
 

My Computer

System One

Wizzzzie said:
Did you create a custom Restore Point before starting the download? --------

I got the message from a pop-up (lower right of screen), so I clicked on it to continue.
Then installed the SP2. After that my laptop had problems booting up and wont even reach the page where I log in... Loading then error message comes up:

!! 0xc0190005 !! .... (first message)
and
!! 0xc0190002 !! 3937/47219 (mahjong.exe) --- second message

I did try to use system restore by pressing F8. But it always "cannot create a restore point"

I also tried using the Safe Mode, but my screen freezes up on the "Loading Windows Files" for 15 mins. or more.

I don't have my Vista DVD with me because when I purchased the laptop, it had the Vista & other software installed already.

Any alternatives on how to go about this? I am afraid of my files being deleted. Is there still any other way I can troubleshoot this?
Click to expand...

Have you tried a Startup Repair? Startup Repair info here, and should be a pre-installed part of your system;
http://windows.microsoft.com/en-us/windows-vista/Startup-Repair-frequently-asked-questions

When did you do your last backup?
 

My Computer

System One

  • Manufacturer/Model
    Acer Aspire Notebook 5633WLMi.[5630 Series]
    CPU
    Intel Centrino Duo Processor - Intel Core 2 CPU.
    Memory
    4GB DDR2 [3.07GB maximum real available]
    Graphics Card(s)
    nVidia GeForce Go 7300, 128MB
    Sound Card
    Realtek HD Audio, Ver. 6.0.1.5717, 2.08MB
    Monitor(s) Displays
    Acer Aspire Notebook - 15.4"; Acer LCD Monitor X223Wsd - 22".
    Screen Resolution
    1280x800x60Hertz [max.]
    Hard Drives
    Notebook - Samsung HM320JI 320GB HD installed 07 August 2009.
    External HDs [4];Maxtor One Touch4 - 500GB External HD [Drive M:\].Western Digital WDXMS1200TA - 120GB External HD [Drive G:\ - Windows Defender Backup Files only]. Two x LaCie 320GB Mobi
    Mouse
    Logitech Wireless V320 for Notebooks - Model M/N: M-RCD125
    Internet Speed
    Down 20000kb/sec / Up 1000kb/sec [Bigpond-Aus]
    Other Info
    Brother MFC-465CN; PC to Fax/Scan/Copy/Photo MFC. Epson Perfection V300 Photo Scanner. Siemens Speedstream 6520 Router. Wacom 'Bamboo Fun' CTE-650 PC Tablet, Stylus and Mouse. UAC - On;Activated. Browsers; [1] FireFox v3.6[2] IE8. Honorary R.S.M. to the 4th [Assault Pioneer] Troop Pune Sepoys , and 3rd Troop Jodhpur Bengali Lancers.

My Computer

System One

  • Manufacturer/Model
    Acer Aspire Notebook 5633WLMi.[5630 Series]
    CPU
    Intel Centrino Duo Processor - Intel Core 2 CPU.
    Memory
    4GB DDR2 [3.07GB maximum real available]
    Graphics Card(s)
    nVidia GeForce Go 7300, 128MB
    Sound Card
    Realtek HD Audio, Ver. 6.0.1.5717, 2.08MB
    Monitor(s) Displays
    Acer Aspire Notebook - 15.4"; Acer LCD Monitor X223Wsd - 22".
    Screen Resolution
    1280x800x60Hertz [max.]
    Hard Drives
    Notebook - Samsung HM320JI 320GB HD installed 07 August 2009.
    External HDs [4];Maxtor One Touch4 - 500GB External HD [Drive M:\].Western Digital WDXMS1200TA - 120GB External HD [Drive G:\ - Windows Defender Backup Files only]. Two x LaCie 320GB Mobi
    Mouse
    Logitech Wireless V320 for Notebooks - Model M/N: M-RCD125
    Internet Speed
    Down 20000kb/sec / Up 1000kb/sec [Bigpond-Aus]
    Other Info
    Brother MFC-465CN; PC to Fax/Scan/Copy/Photo MFC. Epson Perfection V300 Photo Scanner. Siemens Speedstream 6520 Router. Wacom 'Bamboo Fun' CTE-650 PC Tablet, Stylus and Mouse. UAC - On;Activated. Browsers; [1] FireFox v3.6[2] IE8. Honorary R.S.M. to the 4th [Assault Pioneer] Troop Pune Sepoys , and 3rd Troop Jodhpur Bengali Lancers.
Flavius said:
Instead Vista DVD you can use Vista Recovery Disk http://www.vistax64.com/tutorials/141820-create-recovery-disc.html(OPTION ONE) but of course you have to have access to another computer to do that.And...You didn't say you tried system restore from recovery partitions (you did but only in second your thread !) I start to suspect any disk issue

If suggestions from my previous post don't help again boot Vista Recovery Disk>>WinRE>>command prompt and type

chkdsk /r

if it don't help too,please diagnose your disk any advanced tool .Here you go:Bootable Hard Drive Diagnostics - Vox
Click to expand...

Downloading Vista Recovery Disk now... Accessing it through this PC..
Hope you're still here by the time I try the recovery disk to my laptop.

Thank you so much for your help. Keeping my fingers crossed still :D
 

My Computer

System One

Wizzzzie said:
Flavius said:
Instead Vista DVD you can use Vista Recovery Disk http://www.vistax64.com/tutorials/141820-create-recovery-disc.html(OPTION ONE) but of course you have to have access to another computer to do that.And...You didn't say you tried system restore from recovery partitions (you did but only in second your thread !) I start to suspect any disk issue

If suggestions from my previous post don't help again boot Vista Recovery Disk>>WinRE>>command prompt and type

chkdsk /r

if it don't help too,please diagnose your disk any advanced tool .Here you go:Bootable Hard Drive Diagnostics - Vox
Click to expand...

Downloading Vista Recovery Disk now... Accessing it through this PC..
Hope you're still here by the time I try the recovery disk to my laptop.

Thank you so much for your help. Keeping my fingers crossed still :D
Click to expand...

Ok.. This time is said SYSTEM RESTORE FAILED:

"The system has attempted to load or restore into the registry but the specified file is not in a registry file format ( 0x800703F9 )"


 

My Computer

System One

Wizzzzie said:
Ok.. This time is said SYSTEM RESTORE FAILED:

"The system has attempted to load or restore into the registry but the specified file is not in a registry file format ( 0x800703F9 )"
Click to expand...
MS Technet about this error:Error Message:
So many trouble with accessing to system files and more and more disk issue is suspected...as I said in post 11.Download & burn from VOX blog manufacturer tool (appriopriate for your disk model) to diagnose disk...Probably you have bad blocks on disk :(
 

My Computer

System One

what do i do next? jesus....this is really getting on my nerves....the ISO images i got from the net is not loading on my VAIO....changed the primary boot device already
 

My Computer

System One

the ISO CD i burned is not doing anything... It doesn't even say PRESS ANY KEY TO BOOT FROM CD..it just does nothing....after minutes of waiting i restarted....still the same...pffffft =(
 

My Computer

System One

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