Solved bad image error? please help :(

hollygirl

New Member
hey guys yesterday i got a message error reading:

waupp.exe - bad image

C;/windows\system32\AVGRSSTX.DLL is either not designed to run on windows or it contains an error. try installing the program again using the original installation media or contact your system administrator or the software vendor for support

I have already uninstalled and reinstalled avg free anti virus software. but the message error still keeps popping up??

can any one help me :confused: im really stuck and am not good with computers LOL
any help would be greatly appreciated :)
 

My Computer

System One

  • Manufacturer/Model
    dell inspiron 1525
Welcome Holly
This is what we need to do.
It not hard just do one step at a time

First make a system restore image
http://www.vistax64.com/tutorials/76905-system-restore-how.html
Then use the AVG uninstall tool to uninstall AVG
AVG - Download tools
Then go to search type cmd, in cmd type driverquery and then make sure that avgrstss is gone.
Then install Microsoft Security Essentials.
http://www.microsoft.com/security_essentials/
Then download an install malwarebyes
Malwarebytes' Anti-Malware: Malwarebytes

What and Why
Many times anti virus can cause problems with the compuer. It can happen at any time no matter how long you have been using the antivirus. There are many possible reasons for this. I think this is what is happening to you. It could have been worse, I have seen many BSODs, from antivirus. Trust me you do not want one.
We will get rid of the antivirus and replace it with one that I have never seen cause windows problems and has a good record of stopping virus
Then we will get you extra protection because you will run a malwarebytes scan once a week

I guess thats it good luck and Im here for you with answers to your questions
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
thank you so much richard for your help i didnt even think anyone would answer my question. I've solved the promblem now thanks to you :D
 

My Computer

System One

  • Manufacturer/Model
    dell inspiron 1525
First you are welcome
Second glad to help
third thanks for the rep
fourth the best comment I ever received.

Gees checked your profile, we are only about 12,000 miles apart.
Come back any time that you have questions or problems
Take care and enjoy.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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