Windows Vista Forums

Secuirty Update KB973565 keeps failing

  1. #1



    Newbie
    Join Date : Feb 2012
    Posts : 3
    Vista 32 bit
    Local Time: 08:33 PM

    Secuirty Update KB973565 keeps failing

    I have a Dell Inspiron E1505 Laptop with Windows Vista Home Premium x86 (SP1) Due to multiple problems, I had to format the hard drive and restored the laptop back to factory settings. After Vista was installed, I installed Norton Internet Security. I ran all updates for NIS and then ran Windows Update and it installed over 135 updates without any problems. However, the security update for KB973565 won't update and shows "Some updates were not installed. Error(s) found: Code 80073715 Windows Updated encountered an unknown error"

    I have tried the following things:
    -I looked through the link for "Get Help with this error" but it was not useful.
    -Ran \sfc scannow, found an error with tcpmon.ini
    -Ran Microsoft Fixit & it said the problem was fixed
    -Tried to run update again but it failed.
    -Ran DiskCleanup & tried to run update again.
    -Ran Chkdisk and then tried to run Windows Update again. It did install SP1 along with Office 2007 updates but the security update failed.
    -Downloaded & ran CCleaner. Found 65 errors, which were corrected
    -Tried to run the update again but it failed.
    -Downloaded KB973565 & tried to install it manually but it failed.
    -Logged in to Safe Mode and tried to manually install KB973565 but received message "Unable to install in safe mode".

    I don't know what else to do at this point. The majority of info that I've found online to fix this is the same steps that I listed above which didn't help. Please help! I need to get this fixed ASAP.
    Regards,
    Marie

      My System SpecsSystem Spec

  2.   


  3. #2
    Yard Dog's Avatar

    Senior Member



    Join Date : Oct 2011
    Central Florida in a small town
    Posts : 2,173
    Vista Home Basic. 32 bit SP 2
    Local Time: 10:33 PM
    usa us florida

     

    Re: Secuirty Update KB973565 keeps failing

    Hello, from some articles I have read, if you managed to get the SP1 installed, then continue with updates til you have SP2 installed , note : you will need to restart computer often , then just keep on installing updates, The one that won't install now, should be taken care of by other Hot Fixes that you will get along with the SP2.

      My System SpecsSystem Spec

  4. #3
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,723
    Windows 7 SP1 x64
    Local Time: 10:33 PM
    usa us connecticut

     

    Re: Secuirty Update KB973565 keeps failing

    Welcome

    If the above does not solve your problem
    Go to control panel
    windows update
    View update history
    Look to make sure all the updates were installed correctly. Often with a large number of updates some are not correctly installed and it wii show on the update history

    Good luck

      My System SpecsSystem Spec

  5. #4



    Newbie
    Join Date : Feb 2012
    Posts : 3
    Vista 32 bit
    Local Time: 08:33 PM


      Thread Starter

    Re: Secuirty Update KB973565 keeps failing

    Thanks Yard Dog, I'll try that and let you know if it worked.

    Richc46 - I've viewed the update history a few times but it always shows 4 entries of the KB973565 update as failed. I'll look at it again. Thanks for the help!

      My System SpecsSystem Spec

  6. #5
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,723
    Windows 7 SP1 x64
    Local Time: 10:33 PM
    usa us connecticut

     

    Re: Secuirty Update KB973565 keeps failing

    This should take care of the problem if you have Vista Sp2 and you have tried my above suggestion:
    Description of the System Update Readiness Tool for Windows Vista, for Windows Server 2008, for Windows 7, and for Windows Server 2008 R2

    Im less hopeful for this one, but hey, its free.
    http://support.microsoft.com/kb/971058#FixItForMeAlways

      My System SpecsSystem Spec

  7. #6



    Newbie
    Join Date : Feb 2012
    Posts : 3
    Vista 32 bit
    Local Time: 08:33 PM


      Thread Starter

    Re: Secuirty Update KB973565 keeps failing

    Thanks Richc46 for the info. It finally worked like a charm. I did have a few other files that didn't want to update but after installing SP3, the files were able to be installed.

    Thanks again everyone for your help!

      My System SpecsSystem Spec

  8. #7
    richc46's Avatar

    BSOD Squad




    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 19,723
    Windows 7 SP1 x64
    Local Time: 10:33 PM
    usa us connecticut

     

    Re: Secuirty Update KB973565 keeps failing

    We are glad that you got it sorted. Good luck
    I will mark this thread as solved.

      My System SpecsSystem Spec

  9. #8
    Yard Dog's Avatar

    Senior Member



    Join Date : Oct 2011
    Central Florida in a small town
    Posts : 2,173
    Vista Home Basic. 32 bit SP 2
    Local Time: 10:33 PM
    usa us florida

     

    Re: Secuirty Update KB973565 keeps failing

    Quote Originally Posted by palarin View Post
    Thanks Richc46 for the info. It finally worked like a charm. I did have a few other files that didn't want to update but after installing SP3, the files were able to be installed.

    Thanks again everyone for your help!
    SP3 ??? Did you mean SP2 ? anyways. glad to hear you got it solved.

      My System SpecsSystem Spec


Secuirty Update KB973565 keeps failing
Similar Threads
Thread Forum
Windows Update Failing with 80004002 Windows Updates
unable to update KB973565 vista premium Windows Updates
Update keeps failing Vista General
Update: KB938371 Failing Install Vista General
Failing update KB947821? Vista performance & maintenance