windows update error 80070490

veronicaw1

New Member
for the 2nd time, i am having problems with windows updates. i am receiving windows update error 80070490. this pc was given to me for free and it has windows 6.0. I do not want to invest the $ for windows 7 on this pc. is there a safe way i can fix this error given the above info. I have a windows vista home premium 64 bit system with service pack 2. everything including my security settings seem to be going haywire since i've tried to install the updates. i am an avid pc user and am learning my way around this pc which i really love:cry:
 

My Computer

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Hello veronicaw1 and welcome to the forums :party:

Try Rich's advice first, it looks like a winner :) But if it doesn't then I would like you to upload the following file for us please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

This has all of the details about any problems with Windows Update :)

http://www.vistax64.com/tutorials/289032-screenshots-files-upload-post-vista-forums.html

It might be a very big file, if so, you may have to upload it elsewhere. Such as Mediafire:

Free Cloud Storage - MediaFire

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
i appreciate the prompt replies to my request. however, since this pc was given to me i do no have any windows dvd to put in. it cost me $70 for norton to take over my computer and fix a windows update problem a few months ago.
it was a different error code (80071AA7) it is my understanding that internet explorer 9 came through as a windows update. I had them uninstall windows 9 because it was causing all these problems and i think (?) what they did was exactly that and now i have internet explorer 8. everything was working fine until this recent update request. also, google is requesting an update request and when i click continue-it does not seem to take because everytime i turn my pc back on-it still requests the google update (along with the red shield for the windows update). i have been cancelling the google update request since then every time it shows up. am i doing something wrong? :cry:
 

My Computer

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
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