Windows Update Page Problem

Hi,all

I have a problem,when I try to open the Windows Update page it tells me "This Page Failed To Load".
I recently did a clean install back to factory new settings from the discs that came with my computer.I did the service pack 2 update but now the update page will not load to get the updates from Microsoft.Any ideas on what might be the cause,And i already did a search but came up empty.

Thanks for any help.

The page started to give the message after it told me I needed an update to get updates.

Hello Gunfighter and welcome to the forums

Try the MS FixIt found on the page here:

How do I reset Windows Update components?

Let us know how you get on

Tom

Thanks for the reply.All ready tried that and it didn't work.

Hi Gunfighter,

Let's see where a SFC scan gets us

SFC Scan

1. Open your start menu and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >%userprofile%\Desktop\sfcdetails.txt
   
   start notepad.exe %userprofile%\Desktop\sfcdetails.txt
   
   
4. This will open a text file with the results of the scan. Please Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this into your next post.

Can you make a MGADiag report for us please? The tool can be found here:

http://go.microsoft.com/fwlink/?linkid=52012

Download it, launch it, then press continue. When it finishes, press Copy. Then paste this into your next post for us please

Tom

OK.I'm new to this kind of stuff so bare with me here

Here is the dianostic tool results

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Status: Genuine
Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-JQMWD-2QJRJ-RJ34F
Windows Product Key Hash: R8gPTEFMoOygFewoq/uOoWMpz68=
Windows Product ID: 89578-OEM-7332157-00237
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.0.6002.2.00010300.2.0.003
ID: {5129C04D-54D6-4FA2-90A6-D615AA2CEFB4}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: Registered, 1.9.42.0
Signed By: Microsoft
Product Name: Windows Vista (TM) Home Premium
Architecture: 0x00000000
Build lab: 6002.vistasp2_gdr.120402-0336
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 102
2007 Microsoft Office system - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{5129C04D-54D6-4FA2-90A6-D615AA2CEFB4}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010300.2.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RJ34F</PKey><PID>89578-OEM-7332157-00237</PID><PIDType>2</PIDType><SID>S-1-5-21-257745738-849821389-889398205</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L355</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.50</Version><SMBIOSVersion major="2" minor="4"/><Date>20080710000000.000000+000</Date></BIOS><HWID>42323507018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>102</Result><Products><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
Software licensing service version: 6.0.6002.18005
Name: Windows(TM) Vista, HomePremium edition
Description: Windows Operating System - Vista, OEM_SLP channel
Activation ID: bffdc375-bbd5-499d-8ef1-4f37b61c895f
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 89578-00146-321-500237-02-1033-6001.0000-1462012
Installation ID: 013603651831995180346762874294346875307970943951482803
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
Partial Product Key: RJ34F
License Status: Licensed
Windows Activation Technologies-->
N/A
HWID Data-->
HWID Hash Current: NgAAAAEAAwABAAIAAQABAAAAAwABAAEAeqjOJNjdOhWckUaDTi/SOmjp8vRaW3ru8tCsViqF
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20000
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSINV TOSINV00
FACP TOSINV TOSINV00
HPET TOSINV TOSINV00
BOOT TOSINV TOSINV00
MCFG TOSINV TOSINV00
ASF! TOSINV TOSINV00
SLIC TOSINV TOSINV00
SSDT PmRef CpuPm

2012-06-11 17:20:57, Info CSI 00000006 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:20:57, Info CSI 00000007 [SR] Beginning Verify and Repair transaction
2012-06-11 17:21:01, Info CSI 00000009 [SR] Verify complete
2012-06-11 17:21:01, Info CSI 0000000a [SR] Verifying 100 (0x00000064) components
2012-06-11 17:21:01, Info CSI 0000000b [SR] Beginning Verify and Repair transaction
2012-06-11 17:21:06, Info CSI 0000000d [SR] Verify complete
2012-06-11 17:21:06, Info CSI 0000000e [SR] Verifying 100 (0x00000064) components
2012-06-11 17:21:06, Info CSI 0000000f [SR] Beginning Verify and Repair transaction
2012-06-11 17:21:09, Info CSI 00000011 [SR] Verify complete
2012-06-11 17:21:09, Info CSI 00000012 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:21:09, Info CSI 00000013 [SR] Beginning Verify and Repair transaction
2012-06-11 17:21:11, Info CSI 00000015 [SR] Verify complete
2012-06-11 17:21:11, Info CSI 00000016 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:21:11, Info CSI 00000017 [SR] Beginning Verify and Repair transaction
2012-06-11 17:21:13, Info CSI 00000019 [SR] Verify complete
2012-06-11 17:21:13, Info CSI 0000001a [SR] Verifying 100 (0x00000064) components
2012-06-11 17:21:13, Info CSI 0000001b [SR] Beginning Verify and Repair transaction
2012-06-11 17:21:15, Info CSI 0000001d [SR] Verify complete
2012-06-11 17:21:16, Info CSI 0000001e [SR] Verifying 100 (0x00000064) components
2012-06-11 17:21:16, Info CSI 0000001f [SR] Beginning Verify and Repair transaction
2012-06-11 17:21:18, Info CSI 00000021 [SR] Verify complete
2012-06-11 17:21:18, Info CSI 00000022 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:21:18, Info CSI 00000023 [SR] Beginning Verify and Repair transaction
2012-06-11 17:21:20, Info CSI 00000025 [SR] Verify complete
2012-06-11 17:21:21, Info CSI 00000026 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:21:21, Info CSI 00000027 [SR] Beginning Verify and Repair transaction
2012-06-11 17:21:23, Info CSI 00000029 [SR] Verify complete
2012-06-11 17:21:23, Info CSI 0000002a [SR] Verifying 100 (0x00000064) components
2012-06-11 17:21:23, Info CSI 0000002b [SR] Beginning Verify and Repair transaction
2012-06-11 17:21:25, Info CSI 0000002d [SR] Verify complete
2012-06-11 17:21:25, Info CSI 0000002e [SR] Verifying 100 (0x00000064) components
2012-06-11 17:21:25, Info CSI 0000002f [SR] Beginning Verify and Repair transaction
2012-06-11 17:21:27, Info CSI 00000031 [SR] Verify complete
2012-06-11 17:21:28, Info CSI 00000032 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:21:28, Info CSI 00000033 [SR] Beginning Verify and Repair transaction
2012-06-11 17:21:31, Info CSI 00000035 [SR] Verify complete
2012-06-11 17:21:31, Info CSI 00000036 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:21:31, Info CSI 00000037 [SR] Beginning Verify and Repair transaction
2012-06-11 17:21:33, Info CSI 00000039 [SR] Verify complete
2012-06-11 17:21:34, Info CSI 0000003a [SR] Verifying 100 (0x00000064) components
2012-06-11 17:21:34, Info CSI 0000003b [SR] Beginning Verify and Repair transaction
2012-06-11 17:21:38, Info CSI 0000003d [SR] Verify complete
2012-06-11 17:21:38, Info CSI 0000003e [SR] Verifying 100 (0x00000064) components
2012-06-11 17:21:38, Info CSI 0000003f [SR] Beginning Verify and Repair transaction
2012-06-11 17:21:41, Info CSI 00000041 [SR] Verify complete
2012-06-11 17:21:41, Info CSI 00000042 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:21:41, Info CSI 00000043 [SR] Beginning Verify and Repair transaction
2012-06-11 17:21:46, Info CSI 00000046 [SR] Verify complete
2012-06-11 17:21:46, Info CSI 00000047 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:21:46, Info CSI 00000048 [SR] Beginning Verify and Repair transaction
2012-06-11 17:21:50, Info CSI 0000004b [SR] Verify complete
2012-06-11 17:21:50, Info CSI 0000004c [SR] Verifying 100 (0x00000064) components
2012-06-11 17:21:50, Info CSI 0000004d [SR] Beginning Verify and Repair transaction
2012-06-11 17:21:54, Info CSI 0000004f [SR] Verify complete
2012-06-11 17:21:54, Info CSI 00000050 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:21:54, Info CSI 00000051 [SR] Beginning Verify and Repair transaction
2012-06-11 17:22:00, Info CSI 00000055 [SR] Verify complete
2012-06-11 17:22:00, Info CSI 00000056 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:22:00, Info CSI 00000057 [SR] Beginning Verify and Repair transaction
2012-06-11 17:22:07, Info CSI 0000005f [SR] Verify complete
2012-06-11 17:22:07, Info CSI 00000060 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:22:07, Info CSI 00000061 [SR] Beginning Verify and Repair transaction
2012-06-11 17:22:12, Info CSI 00000063 [SR] Verify complete
2012-06-11 17:22:12, Info CSI 00000064 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:22:12, Info CSI 00000065 [SR] Beginning Verify and Repair transaction
2012-06-11 17:22:16, Info CSI 00000067 [SR] Verify complete
2012-06-11 17:22:16, Info CSI 00000068 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:22:16, Info CSI 00000069 [SR] Beginning Verify and Repair transaction
2012-06-11 17:22:21, Info CSI 0000006b [SR] Verify complete
2012-06-11 17:22:22, Info CSI 0000006c [SR] Verifying 100 (0x00000064) components
2012-06-11 17:22:22, Info CSI 0000006d [SR] Beginning Verify and Repair transaction
2012-06-11 17:22:31, Info CSI 0000006f [SR] Verify complete
2012-06-11 17:22:31, Info CSI 00000070 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:22:31, Info CSI 00000071 [SR] Beginning Verify and Repair transaction
2012-06-11 17:22:40, Info CSI 00000075 [SR] Verify complete
2012-06-11 17:22:40, Info CSI 00000076 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:22:40, Info CSI 00000077 [SR] Beginning Verify and Repair transaction
2012-06-11 17:22:56, Info CSI 00000079 [SR] Verify complete
2012-06-11 17:22:56, Info CSI 0000007a [SR] Verifying 100 (0x00000064) components
2012-06-11 17:22:56, Info CSI 0000007b [SR] Beginning Verify and Repair transaction
2012-06-11 17:23:06, Info CSI 0000007d [SR] Verify complete
2012-06-11 17:23:07, Info CSI 0000007e [SR] Verifying 100 (0x00000064) components
2012-06-11 17:23:07, Info CSI 0000007f [SR] Beginning Verify and Repair transaction
2012-06-11 17:23:12, Info CSI 00000081 [SR] Verify complete
2012-06-11 17:23:13, Info CSI 00000082 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:23:13, Info CSI 00000083 [SR] Beginning Verify and Repair transaction
2012-06-11 17:23:14, Info CSI 00000085 [SR] Verify complete
2012-06-11 17:23:15, Info CSI 00000086 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:23:15, Info CSI 00000087 [SR] Beginning Verify and Repair transaction
2012-06-11 17:23:16, Info CSI 00000089 [SR] Verify complete
2012-06-11 17:23:16, Info CSI 0000008a [SR] Verifying 100 (0x00000064) components
2012-06-11 17:23:16, Info CSI 0000008b [SR] Beginning Verify and Repair transaction
2012-06-11 17:23:27, Info CSI 000000a9 [SR] Verify complete
2012-06-11 17:23:27, Info CSI 000000aa [SR] Verifying 100 (0x00000064) components
2012-06-11 17:23:27, Info CSI 000000ab [SR] Beginning Verify and Repair transaction
2012-06-11 17:23:30, Info CSI 000000ad [SR] Verify complete
2012-06-11 17:23:30, Info CSI 000000ae [SR] Verifying 100 (0x00000064) components
2012-06-11 17:23:30, Info CSI 000000af [SR] Beginning Verify and Repair transaction
2012-06-11 17:23:32, Info CSI 000000b1 [SR] Verify complete
2012-06-11 17:23:32, Info CSI 000000b2 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:23:32, Info CSI 000000b3 [SR] Beginning Verify and Repair transaction
2012-06-11 17:23:34, Info CSI 000000b5 [SR] Verify complete
2012-06-11 17:23:35, Info CSI 000000b6 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:23:35, Info CSI 000000b7 [SR] Beginning Verify and Repair transaction
2012-06-11 17:23:41, Info CSI 000000b9 [SR] Verify complete
2012-06-11 17:23:41, Info CSI 000000ba [SR] Verifying 100 (0x00000064) components
2012-06-11 17:23:41, Info CSI 000000bb [SR] Beginning Verify and Repair transaction
2012-06-11 17:23:51, Info CSI 000000bd [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"imageres.dll" from store
2012-06-11 17:23:53, Info CSI 000000c0 [SR] Verify complete
2012-06-11 17:23:53, Info CSI 000000c1 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:23:53, Info CSI 000000c2 [SR] Beginning Verify and Repair transaction
2012-06-11 17:23:56, Info CSI 000000c4 [SR] Verify complete
2012-06-11 17:23:56, Info CSI 000000c5 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:23:56, Info CSI 000000c6 [SR] Beginning Verify and Repair transaction
2012-06-11 17:24:02, Info CSI 000000c8 [SR] Verify complete
2012-06-11 17:24:02, Info CSI 000000c9 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:24:02, Info CSI 000000ca [SR] Beginning Verify and Repair transaction
2012-06-11 17:24:06, Info CSI 000000cc [SR] Verify complete
2012-06-11 17:24:06, Info CSI 000000cd [SR] Verifying 100 (0x00000064) components
2012-06-11 17:24:06, Info CSI 000000ce [SR] Beginning Verify and Repair transaction
2012-06-11 17:24:11, Info CSI 000000d0 [SR] Verify complete
2012-06-11 17:24:11, Info CSI 000000d1 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:24:11, Info CSI 000000d2 [SR] Beginning Verify and Repair transaction
2012-06-11 17:24:21, Info CSI 000000d8 [SR] Verify complete
2012-06-11 17:24:21, Info CSI 000000d9 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:24:21, Info CSI 000000da [SR] Beginning Verify and Repair transaction
2012-06-11 17:24:37, Info CSI 000000fb [SR] Verify complete
2012-06-11 17:24:37, Info CSI 000000fc [SR] Verifying 100 (0x00000064) components
2012-06-11 17:24:37, Info CSI 000000fd [SR] Beginning Verify and Repair transaction
2012-06-11 17:24:49, Info CSI 000000ff [SR] Verify complete
2012-06-11 17:24:50, Info CSI 00000100 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:24:50, Info CSI 00000101 [SR] Beginning Verify and Repair transaction
2012-06-11 17:25:25, Info CSI 00000103 [SR] Verify complete
2012-06-11 17:25:26, Info CSI 00000104 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:25:26, Info CSI 00000105 [SR] Beginning Verify and Repair transaction
2012-06-11 17:25:40, Info CSI 00000107 [SR] Verify complete
2012-06-11 17:25:41, Info CSI 00000108 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:25:41, Info CSI 00000109 [SR] Beginning Verify and Repair transaction
2012-06-11 17:25:52, Info CSI 0000010b [SR] Verify complete
2012-06-11 17:25:52, Info CSI 0000010c [SR] Verifying 100 (0x00000064) components
2012-06-11 17:25:52, Info CSI 0000010d [SR] Beginning Verify and Repair transaction
2012-06-11 17:26:00, Info CSI 0000010f [SR] Verify complete
2012-06-11 17:26:00, Info CSI 00000110 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:26:00, Info CSI 00000111 [SR] Beginning Verify and Repair transaction
2012-06-11 17:26:05, Info CSI 00000113 [SR] Verify complete
2012-06-11 17:26:06, Info CSI 00000114 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:26:06, Info CSI 00000115 [SR] Beginning Verify and Repair transaction
2012-06-11 17:26:12, Info CSI 00000118 [SR] Verify complete
2012-06-11 17:26:12, Info CSI 00000119 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:26:12, Info CSI 0000011a [SR] Beginning Verify and Repair transaction
2012-06-11 17:26:38, Info CSI 0000011c [SR] Verify complete
2012-06-11 17:26:38, Info CSI 0000011d [SR] Verifying 100 (0x00000064) components
2012-06-11 17:26:38, Info CSI 0000011e [SR] Beginning Verify and Repair transaction
2012-06-11 17:26:49, Info CSI 00000120 [SR] Verify complete
2012-06-11 17:26:50, Info CSI 00000121 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:26:50, Info CSI 00000122 [SR] Beginning Verify and Repair transaction
2012-06-11 17:27:00, Info CSI 00000124 [SR] Verify complete
2012-06-11 17:27:00, Info CSI 00000125 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:27:00, Info CSI 00000126 [SR] Beginning Verify and Repair transaction
2012-06-11 17:27:06, Info CSI 00000128 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-06-11 17:27:08, Info CSI 0000012a [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-06-11 17:27:08, Info CSI 0000012b [SR] This component was referenced by [l:158{79}]"Package_16_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.948465-49_neutral_GDR"
2012-06-11 17:27:14, Info CSI 0000012d [SR] Verify complete
2012-06-11 17:27:15, Info CSI 0000012e [SR] Verifying 100 (0x00000064) components
2012-06-11 17:27:15, Info CSI 0000012f [SR] Beginning Verify and Repair transaction
2012-06-11 17:27:22, Info CSI 00000131 [SR] Verify complete
2012-06-11 17:27:22, Info CSI 00000132 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:27:22, Info CSI 00000133 [SR] Beginning Verify and Repair transaction
2012-06-11 17:27:43, Info CSI 00000135 [SR] Verify complete
2012-06-11 17:27:44, Info CSI 00000136 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:27:44, Info CSI 00000137 [SR] Beginning Verify and Repair transaction
2012-06-11 17:28:08, Info CSI 0000013a [SR] Verify complete
2012-06-11 17:28:08, Info CSI 0000013b [SR] Verifying 100 (0x00000064) components
2012-06-11 17:28:08, Info CSI 0000013c [SR] Beginning Verify and Repair transaction
2012-06-11 17:28:13, Info CSI 0000013e [SR] Verify complete
2012-06-11 17:28:14, Info CSI 0000013f [SR] Verifying 100 (0x00000064) components
2012-06-11 17:28:14, Info CSI 00000140 [SR] Beginning Verify and Repair transaction
2012-06-11 17:28:21, Info CSI 00000142 [SR] Verify complete
2012-06-11 17:28:21, Info CSI 00000143 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:28:21, Info CSI 00000144 [SR] Beginning Verify and Repair transaction
2012-06-11 17:28:29, Info CSI 00000146 [SR] Verify complete
2012-06-11 17:28:30, Info CSI 00000147 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:28:30, Info CSI 00000148 [SR] Beginning Verify and Repair transaction
2012-06-11 17:28:38, Info CSI 0000014d [SR] Verify complete
2012-06-11 17:28:39, Info CSI 0000014e [SR] Verifying 100 (0x00000064) components
2012-06-11 17:28:39, Info CSI 0000014f [SR] Beginning Verify and Repair transaction
2012-06-11 17:28:48, Info CSI 00000151 [SR] Verify complete
2012-06-11 17:28:48, Info CSI 00000152 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:28:48, Info CSI 00000153 [SR] Beginning Verify and Repair transaction
2012-06-11 17:28:57, Info CSI 00000155 [SR] Verify complete
2012-06-11 17:28:57, Info CSI 00000156 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:28:57, Info CSI 00000157 [SR] Beginning Verify and Repair transaction
2012-06-11 17:28:59, Info CSI 00000159 [SR] Verify complete
2012-06-11 17:28:59, Info CSI 0000015a [SR] Verifying 100 (0x00000064) components
2012-06-11 17:28:59, Info CSI 0000015b [SR] Beginning Verify and Repair transaction
2012-06-11 17:29:05, Info CSI 0000015d [SR] Verify complete
2012-06-11 17:29:05, Info CSI 0000015e [SR] Verifying 100 (0x00000064) components
2012-06-11 17:29:05, Info CSI 0000015f [SR] Beginning Verify and Repair transaction
2012-06-11 17:29:10, Info CSI 00000161 [SR] Verify complete
2012-06-11 17:29:10, Info CSI 00000162 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:29:10, Info CSI 00000163 [SR] Beginning Verify and Repair transaction
2012-06-11 17:29:15, Info CSI 00000165 [SR] Verify complete
2012-06-11 17:29:15, Info CSI 00000166 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:29:15, Info CSI 00000167 [SR] Beginning Verify and Repair transaction
2012-06-11 17:29:33, Info CSI 00000169 [SR] Verify complete
2012-06-11 17:29:33, Info CSI 0000016a [SR] Verifying 100 (0x00000064) components
2012-06-11 17:29:33, Info CSI 0000016b [SR] Beginning Verify and Repair transaction
2012-06-11 17:29:37, Info CSI 0000016d [SR] Verify complete
2012-06-11 17:29:37, Info CSI 0000016e [SR] Verifying 100 (0x00000064) components
2012-06-11 17:29:37, Info CSI 0000016f [SR] Beginning Verify and Repair transaction
2012-06-11 17:29:41, Info CSI 00000171 [SR] Verify complete
2012-06-11 17:29:42, Info CSI 00000172 [SR] Verifying 100 (0x00000064) components
2012-06-11 17:29:42, Info CSI 00000173 [SR] Beginning Verify and Repair transaction
2012-06-11 17:29:49, Info CSI 0000017e [SR] Verify complete
2012-06-11 17:29:50, Info CSI 0000017f [SR] Verifying 34 (0x00000022) components
2012-06-11 17:29:50, Info CSI 00000180 [SR] Beginning Verify and Repair transaction
2012-06-11 17:29:51, Info CSI 00000182 [SR] Verify complete
2012-06-11 17:29:51, Info CSI 00000183 [SR] Repairing 2 components
2012-06-11 17:29:51, Info CSI 00000184 [SR] Beginning Verify and Repair transaction
2012-06-11 17:29:52, Info CSI 00000186 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-06-11 17:29:52, Info CSI 00000188 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"imageres.dll" from store
2012-06-11 17:29:53, Info CSI 0000018a [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-06-11 17:29:53, Info CSI 0000018b [SR] This component was referenced by [l:158{79}]"Package_16_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.948465-49_neutral_GDR"
2012-06-11 17:29:53, Info CSI 0000018d [SR] Repair complete
2012-06-11 17:29:53, Info CSI 0000018e [SR] Committing transaction
2012-06-11 17:29:53, Info CSI 00000192 [SR] Unable to complete Verify and Repair transaction because some of the files that need to be repaired are in use. A reboot is required to complete this operation.
2012-06-11 17:29:53, Info CSI 00000193 [SR] Repairing 2 components
2012-06-11 17:29:53, Info CSI 00000194 [SR] Beginning Verify and Repair transaction
2012-06-11 17:29:54, Info CSI 00000196 [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-06-11 17:29:54, Info CSI 00000198 [SR] Repairing corrupted file [ml:520{260},l:46{23}]"\??\C:\Windows\System32"\[l:24{12}]"imageres.dll" from store
2012-06-11 17:29:55, Info CSI 0000019a [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2012-06-11 17:29:55, Info CSI 0000019b [SR] This component was referenced by [l:158{79}]"Package_16_for_KB948465~31bf3856ad364e35~x86~~6.0.1.18005.948465-49_neutral_GDR"
2012-06-11 17:29:55, Info CSI 0000019d [SR] Repair complete

Hope that is what you need

Hi Gunfighter,

That's great, both of those logs are fine

Time for a few more questions:

1. Have you ever had any problem with malware (viruses, adware etc.)? Sometimes malware will mess with Windows Update to prevent Windows from patching things that it relies on.
2. Do you have Windows Blinds installed? If you don't know what this is, then the answer is no

In case you didn't know, Windows Update relies on Internet Explorer for it to function as it loads the Windows Update page using IE. This is why it isn't possible to uninstall IE. So we're looking at a problem in IE

I would like you to try disabling your anti-virus and seeing if that has any effect.

Tom

Don't have Blinds installed and only anti-virus on here is the norton it came with but it doesn't seem to be working right.I have tried to uninstall it and I get a message that says "this modual can't be found"

Hi Gunfighter,

Try using the Norton Removal Tool:

https://www-secure.symantec.com/nor...34EN&lg=en&product=home&pvid=f-home&version=1

Then replace it with MSE:

Microsoft Security Essentials - Free Antivirus for Windows

Tom

Ok.Norton is gone and essentials is installed and scanning right now.I just want to say that even if we can't get this fixed you have been one of the most helpful people i have had the pleasure to talk to about this kind of stuff.I just want to keep this comp working till the end of the year til i can get the new Dell XPS 13 Ultrabook I want.This one will go to my Mother and Father just for them to surf the net with.

GUNFIGHTER said:

Ok.Norton is gone and essentials is installed and scanning right now.I just want to say that even if we can't get this fixed you have been one of the most helpful people i have had the pleasure to talk to about this kind of stuff.I just want to keep this comp working till the end of the year til i can get the new Dell XPS 13 Ultrabook I want.This one will go to my Mother and Father just for them to surf the net with.

Click to expand...

Great Let me know how the MSE scan goes. If we don't get any leads with this, we'll have to go one step deeper.

Thanks for your kind words, they make helping out here really rewarding and well worth the time it takes.

The XPS 13 Ultrabook is a really nice notebook, good choice!

Tom

Your more than welcome man.Scan went good 'didn't find anything that showed to be a problem.