SP2 will not install on my computer

N

NicoleJanParker

Member
When I attempt to download windows service pack 2, the installation is fine, but at the very end, my computer checks to make sure it has installed, and a message pops up saying sp2 did not install.

Also, I know sometimes security software is a problem with blocking Sp's, would Norton 360 pose a problem?

Thank you.
 

My Computer

System One

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Hello Nicole,

In addition to Rich's excellent post, I would like you to try disabling Norton. If you don't know how to do this then don't hesitate to say so and we'll guide you through it.

I would also like you to run the System Update Readiness Tool (SURT) (by Microsoft). This will give me a better idea of what's going on :)

SURT download link: Download: System Update Readiness Tool for Windows Vista for x64-based systems (KB947821) [May 2012] - Microsoft Download Center - Download Details

Download and install that. When it finishes, it will generate a log file which I would like to see. The log can be found in the following location:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Double click on it to open it, then copy and paste the contents into your next post for me please :)

Don't delete the SURT installer after you've used it as we might need it again and it's quite a big file :)

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Here you go.
=================================
Checking System Update Readiness.
Binary Version 6.0.6001.22375
Package Version 5.0
2011-07-27 14:55

Checking Deployment Packages

Checking Package Manifests and catalogs.

Checking package watchlist.

Checking component watchlist.

Checking packages.

Checking component store
Summary:
Seconds executed: 3863
No errors detected


=================================
Checking System Update Readiness.
Binary Version 6.0.6001.22375
Package Version 5.0
2011-07-28 11:15

Checking Deployment Packages

Checking Package Manifests and catalogs.

=================================
Checking System Update Readiness.
Binary Version 6.0.6001.22375
Package Version 5.0
2012-08-01 17:55

Checking Deployment Packages

Checking Package Manifests and catalogs.

Checking package watchlist.

Checking component watchlist.

Checking packages.

Checking component store
 

My Computer

System One

I did all three troubleshooting steps advised by the website, but none of them helped, not even disabling Norton. For each step I still was shown the same error message. The only step I have not tried was uninstalling Norton, which I'm not sure if it will help since the disabling step did not work.
 

My Computer

System One

Hi Nicole,

I think you've missed a bit off the bottom of that log, would you mind retrying it please? It might be an error with the SURT though, so don't be concerned if it's the same :) Whilst you're at it, could you give me this log please:

Export CBS.log


  1. Click the Start button
    StartButton_16x16.gif
    then click Computer
  2. Double click on the C: drive, under the Hard Disk Drives category, and then scroll down to, and double click on the Windows folder
  3. Find and double click on the Logs folder, and then inside that folder, the CBS folder
  4. Right-click on the CBS.log file, and select Copy. It may show as just CBS (without the .log extension). Do not be concerned, and proceed to copy the file.
  5. Go back to your Desktop, right-click on it, and select Paste. You should now see a file on your Desktop called CBS(.log)
  6. Right-click on this file again, and navigate through Send to, and select Compressed (zipped) folder
  7. Another new file, also called CBS, but this time with a different icon, will be created. Please upload this new file to the forum, here


Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
The reason could be that the hardware of your laptop is not supporting SP2. At the time when your computer prepares registry settings after installation, the pop up shows SP2 is not installed.
 

My Computer

System One

You must log in or register to reply here.
Back
Top