Solved Can't install Security Upgrade KB2698365

I have a Vista 64 bit device and I can't install security upgrade KB2698365. I continue to get error 800B0100. I ran the scan and my checkSUR file contained the following information

=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 15.0
2012-09-03 15:25
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_1_for_KB2698365~31bf3856ad364e35~amd64~~6.0.1.2.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2698365_client_2~31bf3856ad364e35~amd64~~6.0.1.2.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2698365_client~31bf3856ad364e35~amd64~~6.0.1.2.mum
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2698365~31bf3856ad364e35~amd64~~6.0.1.2.mum
Checking Component Store
Summary:
Seconds executed: 3786
Found 4 errors
CBS MUM Missing Total count: 4
Unavailable repair files:
servicing\packages\Package_1_for_KB2698365~31bf3856ad364e35~amd64~~6.0.1.2.mum
servicing\packages\Package_for_KB2698365_client_2~31bf3856ad364e35~amd64~~6.0.1.2.mum
servicing\packages\Package_for_KB2698365_client~31bf3856ad364e35~amd64~~6.0.1.2.mum
servicing\packages\Package_for_KB2698365~31bf3856ad364e35~amd64~~6.0.1.2.mum
servicing\packages\Package_1_for_KB2698365~31bf3856ad364e35~amd64~~6.0.1.2.cat
servicing\packages\Package_for_KB2698365_client_2~31bf3856ad364e35~amd64~~6.0.1.2.cat
servicing\packages\Package_for_KB2698365_client~31bf3856ad364e35~amd64~~6.0.1.2.cat
servicing\packages\Package_for_KB2698365~31bf3856ad364e35~amd64~~6.0.1.2.cat

ny ideas?

Hello jaeger1946 and welcome to the forums

This should be a nice easy one to fix.

Please download the attached file, Packs.zip, and extract this to your Desktop. You should find two folders, Manifests and Packages. Inside the Packages folder, you will find 8 files, copy and paste all of these into the following folder:

C:\Windows\Temp\CheckSur\Servicing\Packages

Then run the SURT again and copy and paste the CheckSUR.persist.log as before please

Tom

This is what I received. I tried to re-install the update and I got much farther. The update downloaded and began to install. It created a system restore point but still crapped out with a new error code. This time the code was 8024200D.


=================================
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 15.0
2012-09-04 18:21
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_1_for_KB2698365~31bf3856ad364e35~amd64~~6.0.1.2.mum
(fix) CBS MUM Missing CBS File Replaced Package_1_for_KB2698365~31bf3856ad364e35~amd64~~6.0.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6000-client-wave0.cab.
(fix) CBS Paired File CBS File also Replaced Package_1_for_KB2698365~31bf3856ad364e35~amd64~~6.0.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6000-client-wave0.cab.
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2698365_client_2~31bf3856ad364e35~amd64~~6.0.1.2.mum
(fix) CBS MUM Missing CBS File Replaced Package_for_KB2698365_client_2~31bf3856ad364e35~amd64~~6.0.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6000-client-wave0.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2698365_client_2~31bf3856ad364e35~amd64~~6.0.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6000-client-wave0.cab.
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2698365_client~31bf3856ad364e35~amd64~~6.0.1.2.mum
(fix) CBS MUM Missing CBS File Replaced Package_for_KB2698365_client~31bf3856ad364e35~amd64~~6.0.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6000-client-wave0.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2698365_client~31bf3856ad364e35~amd64~~6.0.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6000-client-wave0.cab.
(f) CBS MUM Missing 0x00000002 servicing\Packages\Package_for_KB2698365~31bf3856ad364e35~amd64~~6.0.1.2.mum
(fix) CBS MUM Missing CBS File Replaced Package_for_KB2698365~31bf3856ad364e35~amd64~~6.0.1.2.mum from Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6000-client-wave0.cab.
(fix) CBS Paired File CBS File also Replaced Package_for_KB2698365~31bf3856ad364e35~amd64~~6.0.1.2.cat from Cabinet: C:\Windows\CheckSur\v1.0\windows6.0-6000-client-wave0.cab.
Checking Component Store
Summary:
Seconds executed: 2255
Found 4 errors
Fixed 4 errors
CBS MUM Missing Total count: 4
Fixed: CBS MUM Missing. Total count: 4
Fixed: CBS Paired File. Total count: 4

Hi jaeger,

That's great, it's replaced all of the missing files

Now I would like you to install the update from this URL:

Download: Security Update for Windows Vista for x64-based Systems (KB2698365) - Microsoft Download Center - Download Details

Tom

First of all, let me thank you for your help to this point.

As I tried to say in my last post, I did try to download that update

- The download is now successful (It wouldn't download before your fix)
- I receive a message that the download established a reset point
- The file begins to install but about 2/3 of the way through...
- The installation fails with error code 8024200D (which I assume is a memory location)

So, thanks to your fix, I have seen progress but update KB2698365 has still not been installed. Any other ideas?

My mistake! I had downloaded the update after the fix you provided and my download succeeded but the installation failed with the error code that I indicated but I didn't use the link you gave me. I used the Windows Update command.

When I used your link, I noticed the size of the file was different. I also noticed that the update installed.

Thank you!

Hi jaeger,

You're most welcome for the help! I'm trying to develop my knowledge on Windows Updates, so threads like these give me a great chance to practise

That's great news! Thanks for posting back the results. I've marked this thread as solved.

Tom