Re: Why must updating Vista be so difficult?

**haku6** · 26 Sep 2012

Hi WHS,

As Patonb suggested, the problems may be due to that darned Toshiba OEM Vista version. I wouldn't be surprised, given the huge amount of Toshiba files and utilities included at boot or startup - and which I cannot put "out of service" ; indeed, when I do that, some OS functions seem to go awry. Be that as it may, the first thing I'll try next weekend is to install the SP's on a clean (safe) boot. If the Toshiba theory is correct, then it might go without problem this time.

Grateful for your reply about the OEM: now I don't have to get in touch with Toshiba Support, which cannot be reached by mail but by (costly 070 number) telephone in Belgium. How cheap can you get?

Well, I'll let you know by next weekend. I have a faint feeling that everything will work out this time, now I am armed with several more possibilities.

Thanks again.

haku6

**haku6** · 26 Sep 2012

Originally Posted by tom982

Hello haku6 and welcome to the forums

Copy and paste the contents of the System Update Readiness Tool (SURT) log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

Hi Tom,

Just received the CheckSUR.persist.log per mail from my friend. You will find the file in attachment to this reply.

When checking the log, I was astounded at the amount of items that had to be fixed and noticed further in the summary that:

a) The operation took a full hour and a quarter (no wonder, with so many errors to fix).
b) One error - a corrupted file - was not fixed. Could that be - uneducated guess - the culprit for the failing SP1 installation?

Bye - for now.

haku6

**tom982** · 26 Sep 2012

Originally Posted by haku6

Originally Posted by tom982

Hello haku6 and welcome to the forums

Copy and paste the contents of the System Update Readiness Tool (SURT) log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

Hi Tom,

Just received the CheckSUR.persist.log per mail from my friend. You will find the file in attachment to this reply.

When checking the log, I was astounded at the amount of items that had to be fixed and noticed further in the summary that:

a) The operation took a full hour and a quarter (no wonder, with so many errors to fix).
b) One error - a corrupted file - was not fixed. Could that be - uneducated guess - the culprit for the failing SP1 installation?

Bye - for now.

haku6

Hello haku6,

Yes, that's a heck of a lot of errors you've got there!

Found 938 errors
Fixed 937 errors

Here's the one that it couldn't fix:

(f) CBS MUM Corrupt 0x80070026 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.2.6001.784.mum Line 1: Ä

I'll source a clean copy of this tomorrow and upload it here - I've got a lecture in about 5 hours' time and I really need some sleep!

Tom

**haku6** · 27 Sep 2012

Many thanks Tom! Looking forward to receive that clean copy... and do you ever sleep?

haku6

**tom982** · 27 Sep 2012

Originally Posted by haku6

Many thanks Tom! Looking forward to receive that clean copy... and do you ever sleep?

haku6

Not as much as I should! Oh well, it's freshers week for me

**haku6** · 27 Sep 2012

Must be sitting behind a computer - best sleep time inhibitor ever

**tom982** · 28 Sep 2012

Originally Posted by haku6

Must be sitting behind a computer - best sleep time inhibitor ever

lol, yeah something like that. Too many distractions and too many people with Windows Update issues!

WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~x86~~7.2.6001.784.mum

In my limited time of dealing with Windows Update errors, I've only come across one error like this before. The "WUClient" bit indicates that it's an update for Windows Update. Because it's such a rarity, it makes it a right pain to trace. I keep finding .mum files with different version numbers to the one that we want and I've drawn blank after blank so I'm going to have to phone a friend for this one

He's a very busy person, so please bear with me whilst I wait to hear from him!

Tom

**haku6** · 29 Sep 2012

Hi Tom,

Do please take your time. Meanwhile I'm going to try the "simplest" procedure: Clean (safe) boot, then attempt to install SP1 with what I have now (an almost completely update ready system checked with Checksur). Then we'll see if that one .mum file may be the culprit). If that does not work, an attempt to do the same with a 'genuine' installation update pack downloaded from Microsoft as suggested by several of the 'repliers' to this discussion. Then we'll see.

Thanks again for your suggestions.

Bye.

haku6

**tom982** · 29 Sep 2012

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Please download the attached file, Packs.zip and save this to your Desktop.
Right-click on the file and select Extract All...
Tick the box labelled Show extracted files when complete then click Extract
A window will open showing two folders, Manifests and Packages
Open the Manifests folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Winsxs\Manifests
Open the Packages folder and copy the files into the following folder (if there are any files)

C:\Windows\Temp\CheckSur\Servicing\Packages
Run the System Update Readiness Tool (SURT) again
When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

**haku6** · 29 Sep 2012

Hello Tom!

Have already downloaded & unpacked Packs.zip and put it in the directories you mentioned. Manifest did not contain any files. Packages contained one. Will run SURT again round about 7pm, just before we leave home, leaving the Vista machine do its job (last time a quite lengthy process). On our return, I'll mail you the results and the Checksur log.

Beginning to feel a bit guilty on account of taking up so much of your time with this matter. Since we will be back home late, you can check the new reply tomorrow morning. I wouldn't want to be the one depriving you of still more sleep!

haku6

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