I apologise if this has been answered before. I have Vista Home Premiumn 64 bit. If I try to empty my Delete Folder the files all vanish except for a single file,of which 50 identical copies remain which then proceed to replicate itself indefinitely so I end up with thousands of this file in the folder,literally. The file itself seems to be unimportant-a notification .html-but I just can't stop the process. I did once manage to get rid of them all but when I rebooted they were all there again. I tried the MS K941090 update which has been suggested but am told my system doesn't need it. I jus can't empty my Delete Folder. Please can anybody help?
Solved Windows Mail Problem with Delete Folder
- Thread starter pushticat
- Start date
Hello pushticat and welcome to the forums
Don't worry about things being answered before, if you're having a problem then we'll always be willing to help. Even if it is only to find somewhere where this problem has already been addressed.
By delete folder, I take it you mean Recycle Bin? You mention this .HTML file, do you know where it came from? Or has it just appeared out of nowhere?
Can you please restore the .html file to wherever it came from, then go to that location and upload it to VirusTotal:
Virus Total
- Go to VirusTotal
- Click
- Navigate to the html file file, select it, then press OK
- Then click the button
- If you receive a message saying the File has already been analyzed, click Reanalyze file now.
- Once it has finished scanning, copy and paste the results into your next post
Tom
My Computer
System One
-
- Manufacturer/Model
- Build #1
- CPU
- Intel Core i7 3770K @4.4GHz
- Motherboard
- ASUS P8Z77-V PRO
- Memory
- Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
- Graphics Card(s)
- Gigabyte Radeon HD 7850 (2GB GDDR5)
- Sound Card
- Integrated on motherboard
- Monitor(s) Displays
- 23" LG LCD/LED IPS
- Screen Resolution
- 1920*1080
- Hard Drives
- Samsung EVO 128GB SSD
Seagate Barracuda 2TB 7200rpm
2x500GB Seagate FreeAgent 5400rpm
- PSU
- Corsair TX650W V2 (80+ Bronze)
- Case
- NZXT Phantom 410
- Cooling
- Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
- Keyboard
- Microsoft Desktop 2000 Wireless Keyboard
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- Microsoft Desktop 2000 Wireless Mouse
- Internet Speed
- 95 Mb/s Download 70 Mb/s Upload
Hello Tom.
Not the Recycle Bin but the folder at C:\Users\Alan\App Data\Local\Microsoft\Windows Mail\Local Folder\Delete Items. Originally it contained 13,970 identical files totalling 833.12MB. I used East-Tec Eraser to remove them.When I rebootedthey were back again only at 536MB.Emptied again it is now 710MB. I'll sethe file for analysis.
Not the Recycle Bin but the folder at C:\Users\Alan\App Data\Local\Microsoft\Windows Mail\Local Folder\Delete Items. Originally it contained 13,970 identical files totalling 833.12MB. I used East-Tec Eraser to remove them.When I rebootedthey were back again only at 536MB.Emptied again it is now 710MB. I'll sethe file for analysis.
My Computer
Tom,
The analysis shows that my computer is infected with 'Trojan-Spy.HTML.Fraud.iv' although not all anti-virus programmes detected it. Have you any idea on how to remove it permanently?
Thanks for youe help.
Alan
The analysis shows that my computer is infected with 'Trojan-Spy.HTML.Fraud.iv' although not all anti-virus programmes detected it. Have you any idea on how to remove it permanently?
Thanks for youe help.
Alan
My Computer
Hello Alan,
Yes, I thought something sounded a little suspicious. But it's good that we've found it now. How long have you been having this problem for? Do you use your computer for online banking? Just as a precaution, I recommend that you change your password
Wouldn't want to take any unnecessary risks.
From what I can see, this looks like fairly recent malware. I'm currently doing a malware removal degree and the terms of that state that I cannot assist with malware removal for the duration of the course. Sorry! But I'll have a look and see who's online, then get someone else to come and give you a hand
What anti virus do you have? Whilst you wait for someone to come (please allow for timezone differences), I would suggest running a full scan with that.
Tom
Yes, I thought something sounded a little suspicious. But it's good that we've found it now. How long have you been having this problem for? Do you use your computer for online banking? Just as a precaution, I recommend that you change your password
Wouldn't want to take any unnecessary risks.From what I can see, this looks like fairly recent malware. I'm currently doing a malware removal degree and the terms of that state that I cannot assist with malware removal for the duration of the course. Sorry! But I'll have a look and see who's online, then get someone else to come and give you a hand
What anti virus do you have? Whilst you wait for someone to come (please allow for timezone differences), I would suggest running a full scan with that.
Tom
My Computer
System One
-
- Manufacturer/Model
- Build #1
- CPU
- Intel Core i7 3770K @4.4GHz
- Motherboard
- ASUS P8Z77-V PRO
- Memory
- Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
- Graphics Card(s)
- Gigabyte Radeon HD 7850 (2GB GDDR5)
- Sound Card
- Integrated on motherboard
- Monitor(s) Displays
- 23" LG LCD/LED IPS
- Screen Resolution
- 1920*1080
- Hard Drives
- Samsung EVO 128GB SSD
Seagate Barracuda 2TB 7200rpm
2x500GB Seagate FreeAgent 5400rpm
- PSU
- Corsair TX650W V2 (80+ Bronze)
- Case
- NZXT Phantom 410
- Cooling
- Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
- Keyboard
- Microsoft Desktop 2000 Wireless Keyboard
- Mouse
- Microsoft Desktop 2000 Wireless Mouse
- Internet Speed
- 95 Mb/s Download 70 Mb/s Upload
Welcome
You may want to try to remove it with either Malwarebytes or your Antivirus. If this cannot be done, post and we will get the help of one of our malware experts.
You may want to try to remove it with either Malwarebytes or your Antivirus. If this cannot be done, post and we will get the help of one of our malware experts.
My Computer
System One
-
- Manufacturer/Model
- Dell XPS420
- Memory
- 6 gig
- Graphics Card(s)
- ATI Radeon HD3650 256 MB
- Sound Card
- Intergrated 7.1 Channel Audio
- Monitor(s) Displays
- Dell SP2009W 20 inch Flat Panel w Webcam
- Hard Drives
- 640 gb
- Cooling
- Fan
- Keyboard
- Dell USB
- Mouse
- Dell USB 4 button optical
- Other Info
- DSL provided by ATT
It is all very odd. Malwarebytes does not detect this virus at all but ZoneAlarm does. I did a complete scan of the system with ZA and racked up 3921 infectons. These were 'treated' by ZA. I ran the scan again and got another 253. Subsequent scans give me no infections *but* each time I open the Delete Folder in Windows Mail I still get either no files there or three of the infected notification files. I can't predict which one it will be. I do seem to have gained 3GB of hard drive space so I suppose we are getting somewhere.
My Computer
I recommend that you change your password
Good idea but do so from a clean computer.
Does this happen in safe mode? Why don't you try this: Perform a clean startup to determine whether background programs are interfering with your game or program
It won't clean your computer but it might keep it from recreating that file, provided it is set to run on log in.
My Computers
System One System Two
-
- Operating System
- Windows 8.1 Industry Pro x64
- Manufacturer/Model
- HP Pavillion Elite HPE-250f
- CPU
- Intel i7 860 Quad core 2.8 ghz
- Memory
- 8 gb
- Graphics Card(s)
- ATI Radeon HD 5770 1 gb ram
- Monitor(s) Displays
- Alienware 25 AW2521HF
- Screen Resolution
- 1920x1080 &1680x1050
- Hard Drives
- 1 TB x2
-
- Operating System
- Windows 2012 R2 Data center/Linux Mint
- Manufacturer/Model
- Dell Poweredge T140
- CPU
- i3 9100 3.6GHz, 8M cache, 4C/4T
- Memory
- 8GB 2666MT/s DDR4 ECC UDIMM
- Screen Resolution
- 1680x1050
- Hard Drives
- 1 TB & 360 GB x2
I appear to have solved the problem. I removed ZA and installed a trial copy of AntiVir Premium which not only found and quarantined all the files causing the problems above but found and got rid of 7 different Trojans and a Worm that were in residence . All seems well now. I have changed my passwords. Thanks to all.