Problem Event Name: BlueScreen

J

justakakash

New Member
Last night I was watching an online movie on YouTube and instead of turning off my computer, I set the computer on hibernate mode. I woke up this morning and saw that computer keeps restarting and crash dump with the message I pasted on the bottom. Anyone knows how to fix this? My computer trys to restart itself.. so I just turned it off. Then restart it and still the same issue was there.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800020433AA
BCP3: FFFFFA60021EE7D8
BCP4: FFFFFA60021EE1B0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
 

My Computer

System One

justakakash said:
Last night I was watching an online movie on YouTube and instead of turning off my computer, I set the computer on hibernate mode. I woke up this morning and saw that computer keeps restarting and crash dump with the message I pasted on the bottom. Anyone knows how to fix this? My computer trys to restart itself.. so I just turned it off. Then restart it and still the same issue was there.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800020433AA
BCP3: FFFFFA60021EE7D8
BCP4: FFFFFA60021EE1B0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Click to expand...

Since you got a bluescreen could you go to c:\windows\minidump zip the dump file (*.dmp) and upload it for us to look at

Thanks

Ken
 

My Computer

System One

  • Manufacturer/Model
    Dell Inspiron E 1405
    CPU
    [email protected]
    Memory
    4 gigs
    Graphics Card(s)
    integrated intel 945
    Sound Card
    integrated
    Screen Resolution
    1440x900
    Hard Drives
    300 gig internal
    Internet Speed
    10 down 1.5 up
Ken,

Ken thanks for taking a look at my issue. I am at work right now and the computer with the problem is at home. I'll upload the file once I get back home..

Thanks,
Kash
 

My Computer

System One

i am having the same problem. i was playing AoC last night and noticed there was an update so i set it up to install it and went to sleep when i woke up in the morning i turned on the computer to check my facebook and it just kept giving me the blue screen so the computer only being 2 weeks old i took it back to best buy to get a new one (same comp just exchanged) pull it right out of the box and do the registration and all that jazz and then go to update windows and soon as its done downloading says i need to reset my comp so i do it comes back into vista i can mess around for a few seconds then bam blue screen of death, im trying the recovery manager on it now but it had to have been the update that was posted last night
 

My Computer

System One

Check event viewer for any problems - filter the System Log by error and critical events. Upload the .dmp files as Ken said or take a look at the guide in my sig.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
My computer is about 2 months old - no problems til last night - shut down when I went to bed and it installed updates prior to shutting down. When I booted in the morning, error message said computer did not shut down properly - seconds later blue screen.
I did system restore - computer seemed fine - went to windows update and downloaded most recent updates - on reboot the same thing happened - but this time computer crashed twice before going to blue screen. I did another system restore and am afraid to do any more automatic updates.

Not real computer savvy but I get around a little - any help you can suggest so I can figure out what is causing this, would be appreciated.
 

My Computer

System One

  • CPU
    Intel Duo Core CPU [email protected]
    Memory
    4gb
    Graphics Card(s)
    HD ?
    Sound Card
    HD Audio
mocsab said:
My computer is about 2 months old - no problems til last night - shut down when I went to bed and it installed updates prior to shutting down. When I booted in the morning, error message said computer did not shut down properly - seconds later blue screen.
I did system restore - computer seemed fine - went to windows update and downloaded most recent updates - on reboot the same thing happened - but this time computer crashed twice before going to blue screen. I did another system restore and am afraid to do any more automatic updates.

Not real computer savvy but I get around a little - any help you can suggest so I can figure out what is causing this, would be appreciated.
Click to expand...

As above.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
Can I say the same thing happened to me! I feel like today after the latest windows update my computer has been all screwed up. And its a brand new Sony Vaio (1 week old). It kept shutting down and a blue screen would pop up saying

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800027E3B81
BCP3: FFFFFA60019EE798
BCP4: FFFFFA60019EE170
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini082609-04.dmp
C:\Users\Jennifer\AppData\Local\Temp\WER-107812-0.sysdata.xml
C:\Users\Jennifer\AppData\Local\Temp\WER95E8.tmp.version.txt
​
I went back to the restore point prior to the update and so far so good. But im scared to do updates. I want to know if this is something I did or if it could just be the PC because I want to return it if it is. Seriously driving me nuts. Anyhelp appreciated!
 

My Computer

System One

jjwan said:
Can I say the same thing happened to me! I feel like today after the latest windows update my computer has been all screwed up. And its a brand new Sony Vaio (1 week old). It kept shutting down and a blue screen would pop up saying

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800027E3B81
BCP3: FFFFFA60019EE798
BCP4: FFFFFA60019EE170
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini082609-04.dmp
C:\Users\Jennifer\AppData\Local\Temp\WER-107812-0.sysdata.xml
C:\Users\Jennifer\AppData\Local\Temp\WER95E8.tmp.version.txt
​
I went back to the restore point prior to the update and so far so good. But im scared to do updates. I want to know if this is something I did or if it could just be the PC because I want to return it if it is. Seriously driving me nuts. Anyhelp appreciated!
Click to expand...

Upload the .dmp files for the BSOD or follow the guide in my sig. Remember to always restart after any updates.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
Thanks Frostmourne. I'm sorry if this is a dumb statement, but I can't seem to find the minidump folder in windows.
I know the location is C:\Windows\Minidump\Mini082609-04.dmp, but it isn't coming up in my searches either. I'm sort of baffled
 

My Computer

System One

Open up Windows Explorer. Then select system properties in the toolbar. Then select advanced system settings, then the settings in the startup and recovery section. Note the location of the dump file. Then highlight it, Ctrl+C to copy and then paste Ctrl+V into Windows Explorer.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
So I did as you suggested but its strange, it says the location does not exist. Is it possible that no dmp file was created or that it was erased by my restoring it to an earlier point? Appreciate the help - sorry if I seem hopeless!
 

My Computer

System One

Paste the first part, without the .dmp extension. I overlooked that:o. If you can't find any .dmp files then they might have been cleaned up by programs such as CCcleaner or Glary Utilities.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
I do selective windows updates, and I've been checking the forum for several days because I've had this problem since the weekend. My desktop rebooted itself, but I didn't get to read the message before the reboot. I don't know if an update had installed that required an reboot, or if this was due to VZ Home Media Manager that I was causing other problems before I uninstalled it. If it's a Microsoft issue, I think they owe bunches of us an explanation.

I don't want to reinstall Vista but what about reinstalling SP2? Has anyone tried to see if that would work? I just downloaded it to a flash drive, but not sure yet how to run it on the desktop if I can't even get to a cmd prompt!
 

My Computer

System One

  • Manufacturer/Model
    eMachines T5234
    CPU
    AMD Athlon 64 X2 4000+ 2.1GHz, 2x512KB L2 cache
    Memory
    1024MB 667MHz DDR2 dual-channel memory (2 × 512MB)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    NVIDIA GeForce 6150SE nForce 430
    Screen Resolution
    1024 x 768 x 75 hertz
    Hard Drives
    WDC WD32 00AAJS-00VWA SCSI Disk Device
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    PS/2 Compatible Mouse
    Internet Speed
    20M download, 5M upload
    Other Info
    Verizon FIOS
    ATAPI DVD A DH16A1P ATA Device
jjwan said:
Thanks! I found it, but this forum wont let me upload .dmp files.
Click to expand...

Try my guide if you can boot vista. Its not too difficult. If the .zip file isn't too big, upload it.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio Z46GDU
    CPU
    [email protected] w/6MB L2 cache 1066MHz FSB
    Memory
    6GB DDR3 1066MHz SDRAM
    Graphics Card(s)
    9300M GS 256MB + Intel Integrated 4500MHD
    Monitor(s) Displays
    13.1" WXGA True Colour Tough
    Screen Resolution
    1600x900
    Hard Drives
    320GB SATA 7200RPM
    Internet Speed
    1MB/s
You must log in or register to reply here.
Back
Top