Blue Screen of Death

K

Kevon100

Member
Hey.
Yesterday, I attempted to use my webcam for the first time in weeks via Facebook. When I tried to do this, I got a BSoD, so the PC was restarted. I tried to use it on Windows Live Messenger and it happened again.
I realize that this has something to do with the drivers.

Here are more details:
____________________________________________________________________
Problem signature
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033

Files that help describe the problem (some files may no longer be available)
Mini071310-04.dmp
sysdata.xml
Version.txt

Warning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer.

Extra information about the problem
BCCode: d1
BCP1: FFFFFA6004D29010
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFFA6004D23AC4
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1
_____________________________________________________________________

I recovered this information in the Windows Troubleshooting department.
Also, another file name was mentioned:
On the blue screen I saw...
ArcsoftKSUFilter.sys as a failing application.
ArcSoft came with my laptop as the webcam driver.

I install Windows updates when available, I think that may be the problem.
However, I am unsure.

System data:
OS: Windows Vista Home Premium 64-bit SP2
RAM: 4GB
CPU: Pentium(R) Dual-Core CPU t4200 @2.00 GHz

It is a Sony Vaio VGN-NS330J bought in November, 2009.

I look forward to a solution of my problem.
Thank you anyone, who is trying to help me.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio/VGN-NS330J
    CPU
    Pentium (R) Dual-Core CPU T4200 @ 2.00GHz
    Memory
    4.00 GB
I can't help you, but for others to be able to help you you will need to upload the following files in this folder:

C:\Windows\Minidump

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
I may have been a little awkward on details.
It's just anytime I wish to use the webcam, via any application (Windows Live Messenger, Facebook) It ceases and displays the BSoD!

I am not sure if I am able to upload a .dmp file.
I uploaded it here, it reached 100% and really I'm not sure if it's attached.

There are 4 of these files in the dump folder because I've attempted to start the webcam 4 times, are all required?

There is an error while trying to upload the dump file! :/
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Sony Vaio/VGN-NS330J
    CPU
    Pentium (R) Dual-Core CPU T4200 @ 2.00GHz
    Memory
    4.00 GB
Kevon100 said:
I may have been a little awkward on details.
It's just anytime I wish to use the webcam, via any application (Windows Live Messenger, Facebook) It ceases and displays the BSoD!

I am not sure if I am able to upload a .dmp file.
I uploaded it here, it reached 100% and really I'm not sure if it's attached.

There are 4 of these files in the dump folder because I've attempted to start the webcam 4 times, are all required?

There is an error while trying to upload the dump file! :/
Click to expand...

Add it to a zipped archive and upload that.

Or upload it to:

Free File Hosting Made Simple - MediaFire

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Well thank you, I will re-install the webcam drivers, and incase that does not work, I have attached the Minidump file created when the BSoD occurred.

Is there any chance that a Windows update may have screwed the drivers up?
 

Attachments

  • Mini071510-01.zip
    18.6 KB · Views: 16

My Computer

System One

  • Manufacturer/Model
    Sony Vaio/VGN-NS330J
    CPU
    Pentium (R) Dual-Core CPU T4200 @ 2.00GHz
    Memory
    4.00 GB
Kevon100 said:
Well thank you, I will re-install the webcam drivers, and incase that does not work, I have attached the Minidump file created when the BSoD occurred.

Is there any chance that a Windows update may have screwed the drivers up?
Click to expand...

Perhaps, but I don't know yet. Let us know how the driver update goes

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Have you tried Uninstall The arcsoft Program Because when you use your webcam that application is being run and then failing causing the Blue screens

Hope This Helps,
Josh
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Dell HID-compliant mouse
I think the good news is that you know what has promted the BSOds - the installation (see below - may not be that) and use of the webcam.

Have you checked online for updated drivers? Also, I assume the drivers say they are 64 bit compatible (please forgive me if these are obvious statements and you have already done all that).

Is the webcam built into the laptop and did it have default drivers installed when you purchased the laptop? If not have you uninstalled ArcsoftKSUFilter.sys?

Also, you mentioned that when you used it recently - did it used to work ok? If so, what have you installed since? Hardware and software. May be worth trying a restore point?
 

My Computer

System One

I have check for updates, it says that the drivers are already updated. The webcam is built it and I bought it with all drivers installed. The file ArcsoftKSUfilter.sys is still there. And I do not know where to find the drivers to re install if I uninstall them
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio/VGN-NS330J
    CPU
    Pentium (R) Dual-Core CPU T4200 @ 2.00GHz
    Memory
    4.00 GB
I wish to thank everyone who attempted to help me.
But now, I have bigger fish to fry.
I attempted a system restore however when Vista was editing the Registry...the power went out and my battery was not in.
When I tried to turn the PC on, it gave me a BsOD..

*** STOP: 0x0000C1F5 (0xFFFFFFFFC01A000A, 0XFFFFFA80050FE000, 0X0000000000000000, 0X0000000000000000

It will not boot into safe mode, or any other modes. Now when I press F8 to trigger the Advanced Start up Options, nothing shows up...it goes straight to the BSoD.

Many said to Boot from a Windows 7 DVD which I did...I did not install it but Microsoft said it would repair the $TxFlog file that is damaged...No such luck.

Another option is to use a Linux-based program SystemRescueCD to repair the file. I have PartedMagic Live CD, but Idk any commands by Linux..the furthest I went was to mount the hard drive. Other commands posted online do not work.

A lot may be wrong here...but I have 48 GB of music, and about 12 GB of dvds and videos I need...I will die if I lost them...I just need them out...and I'll wipe the entire computer...get it at factory settings!!
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio/VGN-NS330J
    CPU
    Pentium (R) Dual-Core CPU T4200 @ 2.00GHz
    Memory
    4.00 GB
If you have access to a working PC to download and burn a CD and have
a USB flash drive, consider booting into Ubuntu Live CD to retrieve your files.

(When used as a Live CD Ubuntu loads into memory without installing to the hard drive)


It has a GUI similar to Windows and no special
knowledge of Linux commands should be needed.

All that you would be doing is navigating the file system
and doing copy/paste to the USB drive.
 

My Computer

System One

  • Manufacturer/Model
    Compaq/SR5130NX
    CPU
    AMD AthlonTM 64x2 3800+
    Memory
    4 GB
    Graphics Card(s)
    NVIDIA GeForce 6150 SE
Thank you man.
Ubuntu will take a long time to download, I'm sure. I will certainly use that as an OS on partition in the future.
I'll be taking it to a computer shop and they Parted Magic CD from Linux will get me access to my hard disk and backup the relevant data.
So, the guys will format the drive and re-install Windows.
It's best for the Registry which are probably choked up and the drivers which failed the webcam.

So I would like to close this thread and thank everyone who tried to help me.
Thanks,
Kevon.
 

My Computer

System One

  • Manufacturer/Model
    Sony Vaio/VGN-NS330J
    CPU
    Pentium (R) Dual-Core CPU T4200 @ 2.00GHz
    Memory
    4.00 GB
Kevon100 said:
I wish to thank everyone who attempted to help me.
But now, I have bigger fish to fry.
I attempted a system restore however when Vista was editing the Registry...the power went out and my battery was not in.
When I tried to turn the PC on, it gave me a BsOD..

*** STOP: 0x0000C1F5 (0xFFFFFFFFC01A000A, 0XFFFFFA80050FE000, 0X0000000000000000, 0X0000000000000000

It will not boot into safe mode, or any other modes. Now when I press F8 to trigger the Advanced Start up Options, nothing shows up...it goes straight to the BSoD.

Many said to Boot from a Windows 7 DVD which I did...I did not install it but Microsoft said it would repair the $TxFlog file that is damaged...No such luck.

Another option is to use a Linux-based program SystemRescueCD to repair the file. I have PartedMagic Live CD, but Idk any commands by Linux..the furthest I went was to mount the hard drive. Other commands posted online do not work.

A lot may be wrong here...but I have 48 GB of music, and about 12 GB of dvds and videos I need...I will die if I lost them...I just need them out...and I'll wipe the entire computer...get it at factory settings!!
Click to expand...



If you want to take your Personal Files off the HDD Try taking the HDD out and placing it into a caddy then you will be able to use it as an external drive by Plugging it into another computer and transferring you files then Place it back into the old computer and restore it to Factory Settings.

Hope This Helps,
Josh
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD HD Radeon 6870
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW (1440x900@60Hz)
    Screen Resolution
    1280x800
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA) + 250GB WD iSCSI attached Drive
    Case
    Novatech Night
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Dell HID-compliant mouse
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