Program and Explorer crash on open file dialog

verbotten

Member
hi,

almost every program crashes on open file dialg. for example MS Office on open file, crashes.

When I use Browser on upload image ,crashes browser. all programs pretty much except Adobe programs and I think they don't crash because adobe uses its own file browser - Adobe Bridge.

I have Win Vista 64, fully updated.

http://www.vistaforums.com/editpost.php?do=editpost&p=272418
 

My Computer

System One

  • Manufacturer/Model
    Toshoba Satellite P500
    CPU
    Intel Mobile Core 2 Duo P7350 code name "Penryn" 2.00GHz
    Motherboard
    Satellite P500 (Chipset Intel GM45/GM47 LPCIO NS)
    Memory
    4096 MB DDR2 Dual (symmetric) PC2-6400 399.0MHz (2:3)
    Graphics Card(s)
    ATI Mobility Radeon HD 4670 1024 MB dedicated
    Monitor(s) Displays
    18.4" LED
    Screen Resolution
    1680x945
    Hard Drives
    Hitachi (298GB, IDE)
    Mouse
    Logitech
    Internet Speed
    15 Bbit/0.5 Mbit Rogers
Lets try the easy way first
Tools>internet options>advanced options>reset
for IE 8
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
So there are lots of causes for this, mostly registry.
Run SFC /SCANNOW
Dl and run CCleaner
Dl and run ShellExView, disable all the non windows registry items, if you like you can go through them one by one to see if any/which ones effect you.

This has solved this for me for the majority of programs, however I can not fully fix this and am criticaly impaired in Many Many tasks and programs, having to create workarounds just to save as (copy file, rename, work from, use default save function) and completely disabling a large number of functions, notably a lot of import functions.
 

My Computer

Lets try the easy way first
Tools>internet options>advanced options>reset
for IE 8

I did that, problem persists. Thanks though.

I also ran CCleaner and Glary Utilities registry cleaners. nothing worked.
 

My Computer

System One

  • Manufacturer/Model
    Toshoba Satellite P500
    CPU
    Intel Mobile Core 2 Duo P7350 code name "Penryn" 2.00GHz
    Motherboard
    Satellite P500 (Chipset Intel GM45/GM47 LPCIO NS)
    Memory
    4096 MB DDR2 Dual (symmetric) PC2-6400 399.0MHz (2:3)
    Graphics Card(s)
    ATI Mobility Radeon HD 4670 1024 MB dedicated
    Monitor(s) Displays
    18.4" LED
    Screen Resolution
    1680x945
    Hard Drives
    Hitachi (298GB, IDE)
    Mouse
    Logitech
    Internet Speed
    15 Bbit/0.5 Mbit Rogers
Try in clean mode
http://support.microsoft.com/kb/929135

If not sucessful, try in safe mode.

If not successful
Run an antivirus scan
Download and run malwarebytes, update before performing the long scan.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
i just loaded in safe mode and problem is gone. I am typing this with my other laptop.

how do I pin-point and eliminate problem

thanks for quick replies
 

My Computer

System One

  • Manufacturer/Model
    Toshoba Satellite P500
    CPU
    Intel Mobile Core 2 Duo P7350 code name "Penryn" 2.00GHz
    Motherboard
    Satellite P500 (Chipset Intel GM45/GM47 LPCIO NS)
    Memory
    4096 MB DDR2 Dual (symmetric) PC2-6400 399.0MHz (2:3)
    Graphics Card(s)
    ATI Mobility Radeon HD 4670 1024 MB dedicated
    Monitor(s) Displays
    18.4" LED
    Screen Resolution
    1680x945
    Hard Drives
    Hitachi (298GB, IDE)
    Mouse
    Logitech
    Internet Speed
    15 Bbit/0.5 Mbit Rogers
Verbotten
Glad that I could help.

The clean boot will answer your question.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
if I understood your comment correctly, I'll be trying cleanboot link you provided earlier.
 

My Computer

System One

  • Manufacturer/Model
    Toshoba Satellite P500
    CPU
    Intel Mobile Core 2 Duo P7350 code name "Penryn" 2.00GHz
    Motherboard
    Satellite P500 (Chipset Intel GM45/GM47 LPCIO NS)
    Memory
    4096 MB DDR2 Dual (symmetric) PC2-6400 399.0MHz (2:3)
    Graphics Card(s)
    ATI Mobility Radeon HD 4670 1024 MB dedicated
    Monitor(s) Displays
    18.4" LED
    Screen Resolution
    1680x945
    Hard Drives
    Hitachi (298GB, IDE)
    Mouse
    Logitech
    Internet Speed
    15 Bbit/0.5 Mbit Rogers
Yes, if you follow the instructions, you can figure out the cause.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
If clean boot has no effect it is probably a driver.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
in clean boot problem persists, in safe boot problem goes away.
I am suspecting MS Office 2010 beta.
 

My Computer

System One

  • Manufacturer/Model
    Toshoba Satellite P500
    CPU
    Intel Mobile Core 2 Duo P7350 code name "Penryn" 2.00GHz
    Motherboard
    Satellite P500 (Chipset Intel GM45/GM47 LPCIO NS)
    Memory
    4096 MB DDR2 Dual (symmetric) PC2-6400 399.0MHz (2:3)
    Graphics Card(s)
    ATI Mobility Radeon HD 4670 1024 MB dedicated
    Monitor(s) Displays
    18.4" LED
    Screen Resolution
    1680x945
    Hard Drives
    Hitachi (298GB, IDE)
    Mouse
    Logitech
    Internet Speed
    15 Bbit/0.5 Mbit Rogers
Is Office listed as a program that is in start up, per clean boot.?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Is Office listed as a program that is in start up, per clean boot.?

I got rid of both Office 2010 beta and 2007 trial, used CCleaner and Glary Util. to clean and repair registry. they removed about 2000 crapover after uninstall. I used MS Fixit program to do the dirty job.

I ran SFC/Scanow and it repaired some but reported that could not repair some corrupted files. heres last part from C:\Windows\Logs\CBS\CBS.log

says below in 6th row Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar

not sure if that's the cause.

Code:
POQ 132 ends.
2010-09-20 12:22:22, Info                  CSI    00000317 [SR] Verify complete
2010-09-20 12:22:22, Info                  CSI    00000318 [SR] Repairing 1 components
2010-09-20 12:22:22, Info                  CSI    00000319 [SR] Beginning Verify and Repair transaction
2010-09-20 12:22:22, Info                  CSI    0000031a Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-sidebar_31bf3856ad364e35_6.0.6002.18005_none_2ce6c04cdc275758\settings.ini do not match actual file [l:24{12}]"settings.ini" :
  Found: {l:32 b:ntPb8a3owMmbzl2TXFHogrOTUqnXgzASIdBVmJptaGE=} Expected: {l:32 b:v6OQf2AJO5FVbRBJuIwXxkdkCoOaSk3y0ol6uTH491o=}
2010-09-20 12:22:22, Info                  CSI    0000031b [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-09-20 12:22:22, Info                  CSI    0000031c Hashes for file member \SystemRoot\WinSxS\amd64_microsoft-windows-sidebar_31bf3856ad364e35_6.0.6002.18005_none_2ce6c04cdc275758\settings.ini do not match actual file [l:24{12}]"settings.ini" :
  Found: {l:32 b:ntPb8a3owMmbzl2TXFHogrOTUqnXgzASIdBVmJptaGE=} Expected: {l:32 b:v6OQf2AJO5FVbRBJuIwXxkdkCoOaSk3y0ol6uTH491o=}
2010-09-20 12:22:22, Info                  CSI    0000031d [SR] Cannot repair member file [l:24{12}]"settings.ini" of Microsoft-Windows-Sidebar, Version = 6.0.6002.18005, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2010-09-20 12:22:22, Info                  CSI    0000031e [SR] This component was referenced by [l:162{81}]"Package_17_for_KB948465~31bf3856ad364e35~amd64~~6.0.1.18005.948465-60_neutral_GDR"
2010-09-20 12:22:22, Info                  CSI    0000031f Repair results created:
POQ 133 starts:
     0: Move File: Source = [l:192{96}]"\SystemRoot\WinSxS\Temp\PendingRenames\e75b5d01e058cb01ad39000094101c16._0000000000000000.cdf-ms", Destination = [l:104{52}]"\SystemRoot\WinSxS\FileMaps\_0000000000000000.cdf-ms"
    1: Move File: Source = [l:218{109}]"\SystemRoot\WinSxS\Temp\PendingRenames\f7825d01e058cb01ae39000094101c16.program_files_ffd0cbfc813cc4f1.cdf-ms", Destination = [l:130{65}]"\SystemRoot\WinSxS\FileMaps\program_files_ffd0cbfc813cc4f1.cdf-ms"
    2: Move File: Source = [l:250{125}]"\SystemRoot\WinSxS\Temp\PendingRenames\770e6601e058cb01af39000094101c16.program_files_windows_sidebar_8d6dbc4becba56da.cdf-ms", Destination = [l:162{81}]"\SystemRoot\WinSxS\FileMaps\program_files_windows_sidebar_8d6dbc4becba56da.cdf-ms"
    3: Move File: Source = [l:266{133}]"\SystemRoot\WinSxS\Temp\PendingRenames\975c6601e058cb01b039000094101c16.program_files_windows_sidebar_gadgets_265d2ddf4d58a723.cdf-ms", Destination = [l:178{89}]"\SystemRoot\WinSxS\FileMaps\program_files_windows_sidebar_gadgets_265d2ddf4d58a723.cdf-ms"

POQ 133 ends.
2010-09-20 12:22:22, Info                  CSI    00000320 [SR] Repair complete
2010-09-20 12:22:23, Info                  CSI    00000321 [SR] Committing transaction
2010-09-20 12:22:23, Info                  CSI    00000322 Creating NT transaction (seq 1), objectname [6]"(null)"
2010-09-20 12:22:23, Info                  CSI    00000323 Created NT transaction (seq 1) result 0x00000000, handle @0x1024
2010-09-20 12:22:23, Info                  CSI    00000324@2010/9/20:16:22:23.296 CSI perf trace:
CSIPERF:TXCOMMIT;179479
2010-09-20 12:22:23, Info                  CSI    00000325 [SR] Verify and Repair Transaction completed. All files and registry keys listed in this transaction  have been successfully repaired
 

My Computer

System One

  • Manufacturer/Model
    Toshoba Satellite P500
    CPU
    Intel Mobile Core 2 Duo P7350 code name "Penryn" 2.00GHz
    Motherboard
    Satellite P500 (Chipset Intel GM45/GM47 LPCIO NS)
    Memory
    4096 MB DDR2 Dual (symmetric) PC2-6400 399.0MHz (2:3)
    Graphics Card(s)
    ATI Mobility Radeon HD 4670 1024 MB dedicated
    Monitor(s) Displays
    18.4" LED
    Screen Resolution
    1680x945
    Hard Drives
    Hitachi (298GB, IDE)
    Mouse
    Logitech
    Internet Speed
    15 Bbit/0.5 Mbit Rogers
Dont worry about the sidebar, that is just for gadgets, which is not part of the current scenario.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
I am suspecting right now that Imageshack (imageshack.us) toolbar started all this.
The reason I uninstalled it it was crashing the browser on file upload dialogue... I uninstalled it vigorously, cleaned with Reg cleaners but problem stayed.

or...

may be imageshack toolbar fle upload dialogue was responding to already existing problem thus crashing the browser... Im very close to idea of formating the hard drive right now.
 

My Computer

System One

  • Manufacturer/Model
    Toshoba Satellite P500
    CPU
    Intel Mobile Core 2 Duo P7350 code name "Penryn" 2.00GHz
    Motherboard
    Satellite P500 (Chipset Intel GM45/GM47 LPCIO NS)
    Memory
    4096 MB DDR2 Dual (symmetric) PC2-6400 399.0MHz (2:3)
    Graphics Card(s)
    ATI Mobility Radeon HD 4670 1024 MB dedicated
    Monitor(s) Displays
    18.4" LED
    Screen Resolution
    1680x945
    Hard Drives
    Hitachi (298GB, IDE)
    Mouse
    Logitech
    Internet Speed
    15 Bbit/0.5 Mbit Rogers
Now I am getting more information, ie. tool bars

Run your antivirus and then
download and run the full scan of malwarebytes. Be sure to update first. Its my hunch we are in for some surprises.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Unfortunately NO infections detected. Full scan took hour and a half.
Im behind router, Zonealarm, AVAST real-time scanning for everything etc.
 

My Computer

System One

  • Manufacturer/Model
    Toshoba Satellite P500
    CPU
    Intel Mobile Core 2 Duo P7350 code name "Penryn" 2.00GHz
    Motherboard
    Satellite P500 (Chipset Intel GM45/GM47 LPCIO NS)
    Memory
    4096 MB DDR2 Dual (symmetric) PC2-6400 399.0MHz (2:3)
    Graphics Card(s)
    ATI Mobility Radeon HD 4670 1024 MB dedicated
    Monitor(s) Displays
    18.4" LED
    Screen Resolution
    1680x945
    Hard Drives
    Hitachi (298GB, IDE)
    Mouse
    Logitech
    Internet Speed
    15 Bbit/0.5 Mbit Rogers
The more we talk* the more we learn
*type

In any event Zone Alarm has been known to cause problems. Either uninstall with the uninstall tool and use the windows fire wall or use the hot fix

Zone Alarm Uninstall Tool zonealarm removal tool - ZoneAlarm User Community and hotfix
http://support.microsoft.com/kb/981180
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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