Windows Vista Home Security 2012 Malware to 'other user' only option at login

kfarruggia

New Member
Hi,

I’ve google’d my brains out on this one and have found a few forums that address issue in a similar fashion, but none that address it as I’m encountering it.

So here’s what happened:

I logged on one day to find the Windows Vista Home Security 2012 malware on my laptop. Did the search and downloaded Malwarebytes Anti-Malware to remove it from the system.

After the system scan and removal, a restart was required. Upon restarting, I see a blue splash screen that lists "Other User" only-my acct isn't there. At the bottom left corner is the "ease of access" blue button but it does nothing. When I select the "other user" I'm prompted for a username and password. I've tried everything I can imagine but it says something like "This domain either does not exist or the username or password is incorrect".

The 'other user' screen looks similar to this...sans the WindowsServer 2008 logo...
5OtherUser.jpg


I’ve tried booting into Safe Mode, however pressing F8 throughout the boot sequence does nothing.

Having just thrown out the system recovery CDs during a move (of course), I was able to download a Windows Vista Boot Disc, which allows me to run the ‘repair my computer’ option. Unfortunately, the following is true:

· Startup Repair – looks like it runs, and finds one root problem…however upon restart, same ‘other user’ screen.
· System Restore – luckily there are several restore points. I ran a restore to a point a month ago, however after restart, same ‘other user’ screen.
· System Image Recovery – doesn’t work because I don’t have any saved images.
· Command Prompt – works, and it looks like all my files are still there.

Through the command prompt, I’ve tried viewing and modifying users via the ‘net user’ commands…nothing. I’ve run the ‘chkdsk’ process…nothing. I’ve tried running the sfc/scannow option…it doesn’t work.

Long story short, I’m at my witts end. I really don’t want to go through the whole ‘wipe clean and reload everything’ grind yet again.

As best I can tell, I’m thinking it has something to do with the registry…only I’m not very good at deciphering the registry (though I can access it via ‘regedit’ through the command prompt).

Does anyone know how I might restore Safe Mode through the command prompt, or how the heck to get rid of this ‘other user’?

Thanks a million!
KF
 

My Computer

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
Try pressing f10 during boot. You will go to factory specs but all your stuff will be lost if not backed up
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
A further review indicates that it might be f11 during bootg.
f11 is the function key.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Keyboard
    Dell USB
    Mouse
    Dell USB 4 button optical
    Other Info
    DSL provided by ATT
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