Weird wireless keyboard and mouse problem

  1.    05 Jan 2011 #1
    Join Date : Jan 2011
    Posts : 1
    Vista Ultimate 32bit
    Local Time: 20:37

    Weird wireless keyboard and mouse problem

    Hi All,

    I have a strange problem with a new Pixxo wireless keyboard and mouse. When I first turn on the computer, the keyboard works to enter bios and move around. But when Vista starts, the keyboard and mouse do not connect. Pressing connect buttons, turning off and on don't seem to help. But when I unplug the receiver from the usb port, wait a few seconds, and then plug it back in, everything works fine.

    Pixxo tech support had me check power management options on the USB root hub entries in device manager, but that didn't seem to be the problem.

    Any suggestions?

      My System SpecsSystem Spec

  2.    05 Jan 2011 #2
    Join Date : Dec 2008
    Fairfield County, CT
    Posts : 20,103
    Windows 7 SP1 x64
    Local Time: 22:37
    usa us connecticut


    Re: Weird wireless keyboard and mouse problem

    First new does not mean that it works. Try it with another computer and try another keyboard with your current computer. The results will be self explanatory
    If that does not lead to a solution. Go to search type device manager and make sure that the driver is up to date and no yellow warning markers near it.
    Try to test with a clean boot procedure
    How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
    Follow this MS bulletin
    Troubleshoot response failures in wireless keyboard or mouse
    Troubleshoot a wireless mouse that does not function correctly
      My System SpecsSystem Spec

Weird wireless keyboard and mouse problem

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