Can't access "Network and Sharing Center" nor "User Accounts"


  1.    New 17 Oct 2008 #1
    newbie

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    Local Time: 17:07

    Can't access "Network and Sharing Center" nor "User Accounts"


    The control panel opens fine. I can access all items in the control panel
    except "Network and sharing center" and the "User accounts" (I can't access this sections via the taskbar either).

    What happens when I open one of the two items is I get a popup saying the
    following; WINDOWS EXPLORER HAS STOPPED WORKING.

    I used to be able to access these items. And one day, I just coulodn't anymore...

    Anyone knows how to solve this? Thanks.

    I'm using Vista Ultimate x64
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  2.    New 17 Oct 2008 #2
    Brink

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    re: Can't access "Network and Sharing Center" nor "User Accounts"


    Hello Newbie,

    See if running a sfc /scannow can find and fix bad system files that may be responsible for this.

    Hope this helps,
    Shawn
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  3.    New 17 Oct 2008 #3
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      Thread Starter

    re: Can't access "Network and Sharing Center" nor "User Accounts"


    Thanks for the reply. Unfortunately, after doing that, no errors were found...
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  4.    New 17 Oct 2008 #4
    Brink

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    re: Can't access "Network and Sharing Center" nor "User Accounts"


    If it has not been more than 90 days since the problem, you can also see if doing a System Restore using a restore point dated before this problem can fix it.
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  5.    New 18 Oct 2008 #5
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    re: Can't access "Network and Sharing Center" nor "User Accounts"


    I tried running sfc again, on an Administrator Console. I get the following error: "Windows Resource Protection could not start the repair service."
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  6.    New 18 Oct 2008 #6
    vinumsv

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    re: Can't access "Network and Sharing Center" nor "User Accounts"


    Quote Originally Posted by newbie View Post
    I tried running sfc again, on an Administrator Console. I get the following error: "Windows Resource Protection could not start the repair service."
    As i said in NBR Forums , you can try this

    Some Windows Vista functions may not work, or Windows Vista may stop responding
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  7.    New 18 Oct 2008 #7
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    re: Can't access "Network and Sharing Center" nor "User Accounts"


    OK. Instead of running an administrator console from a shortuct (that made the first path of the console be C:\Windows\system32), I've run the console from the Start Menu (that goes to C:\Users\<myUserName>).

    Running sfc \scannow from there worked...

    According to the log, the file "shigna.dll" is corrupt:

    Code:
    2008-10-18 12:24:29, Info                  CSI    00000173 [SR] Cannot repair member file [l:20{10}]"shgina.dll" of Microsoft-Windows-shgina, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2008-10-18 12:24:31, Info                  CSI    00000175 [SR] Cannot repair member file [l:20{10}]"shgina.dll" of Microsoft-Windows-shgina, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2008-10-18 12:35:15, Info                  CSI    0000032e [SR] Cannot repair member file [l:20{10}]"shgina.dll" of Microsoft-Windows-shgina, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2008-10-18 12:35:15, Info                  CSI    00000333 [SR] Cannot repair member file [l:20{10}]"shgina.dll" of Microsoft-Windows-shgina, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
    Although there are four entries, am I right to assume that the error is in only one "shigna.dll" file?
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  8.    New 18 Oct 2008 #8
    Brink

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    re: Can't access "Network and Sharing Center" nor "User Accounts"


    I have the Vista Ultimate with SP1, so here is a copy of that file from system in a ZIP file if you wish to replace yours with a clean copy of it.

    You will need to save the ZIP file and extract the shgina.dll file to your desktop first. Afterwards, you can Copy and Replace the shgina.dll file to it's default location at C:\Windows\System 32.

    shgina.zip < Click to Download


    Hope this helps,
    Shawn
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  9.    New 18 Oct 2008 #9
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    re: Can't access "Network and Sharing Center" nor "User Accounts"


    It worked.

    YAY!! Thanks for the help. One final question: to overwrite the shigna.dll I followed the takeown \f -> GRANT ADMINISTRATORS:F steps. How can I protect shigna.dll again (make it like it was before)?

    Thanks.
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  10.    New 18 Oct 2008 #10
    Brink

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    re: Can't access "Network and Sharing Center" nor "User Accounts"


    Your welcome,

    When you took ownership of the old copy, it will not affect the new copy. The new copy should have the default owner as TrustedInstaller automatically.
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