vista shuts down unexpectedly


  1.    16 Oct 2009 #1
    Join Date : Oct 2008
    Posts : 17
    vista home premium x64
    Local Time: 13:33

    vista shuts down unexpectedly


    I run Vista 64x , Athelon processor,4 gb ram, nvidia g force 9200 video.

    Lately I've having the moniter going black for no reason. I have to manually shut down the computer, turn it back on, go throught the "windows shut down unexpectedly" screen etc.

    My (Norton) anti-virus is up to date and shows no unusuall finds over the last month or so.

    I was able to retrieve the following error message:


    OS Version: 6.0.6002.2.2.0.768.3
    Locale ID: 1033Additional information about the problem: BCCode: 1a BCP1: 0000000000008887 BCP2: FFFFFA80003A74C0 BCP3: FFFFFA800099C900 BCP4: 0000000000000104 OS Version: 6_0_6002 Service Pack: 2_0 Product: 768_1Files that help describe the problem: C:\Windows\Minidump\Mini101609-01.dmp C:\Users\bruce&janice\AppData\Local\Temp\WER-52837-0.sysdata.xml C:\Users\bruce&janice\AppData\Local\Temp\WER2644.tmp.version.txt


    Any help with this would be appreciated.Also I've made no recent changes to any settings.

    Thanks in advance.
    Bruce
      My System SpecsSystem Spec

  2.    16 Oct 2009 #2
    Join Date : Jun 2009
    NY USA
    Posts : 2,456
    Vista 32 win 7 7600 32 bit
    Local Time: 13:33
    micronesia au victoria 2

     

    Re: vista shuts down unexpectedly


    bruce

    go to c:\windows\minidump, zip the dump files (*.dmp) and upload them to us


    let us know if you need help with this

    Ken
      My System SpecsSystem Spec

  3.    16 Oct 2009 #3
    Join Date : Apr 2009
    Southeastern CT, USA
    Posts : 1,364
    Vista Ultimate x64; Win 7 x64 and x32
    Local Time: 13:33
    usa us connecticut

     

    Re: vista shuts down unexpectedly


    "BCCode: 1a" = STOP 0x1A
    More information on this error message here: BSOD Index

    Start with a memory diagnostic test. Info on that here: Memory Diagnostics
      My System SpecsSystem Spec

  4.    16 Oct 2009 #4
    Join Date : Oct 2008
    Posts : 17
    vista home premium x64
    Local Time: 13:33


      Thread Starter

    Re: vista shuts down unexpectedly


    I can't open the .dmp file.
    It shows only 256kb in it.
    How do I go about sending it to you?
      My System SpecsSystem Spec

  5.    16 Oct 2009 #5
    Join Date : Oct 2008
    Posts : 17
    vista home premium x64
    Local Time: 13:33


      Thread Starter

    Re: vista shuts down unexpectedly


    I also ran an sfc scan.
    it found and repaired a corrupt file and could not repair another.
    There is a large cbs.log file the scan referred me to, but its not within my skills to decipher it.
      My System SpecsSystem Spec

  6.    16 Oct 2009 #6
    Join Date : Sep 2009
    Crystal Lake, Illinois
    Posts : 144
    Windows Vista Ultimate x64 OEM
    Local Time: 12:33
    usa us illinois

     

    Re: vista shuts down unexpectedly


    Make sure your video card driver is up to date. If you said the screen is going completely black... this might be when Windows is automatically trying to install the update but it fails. Let me know if it is up to date.

    Sean
      My System SpecsSystem Spec

  7.    16 Oct 2009 #7
    Join Date : Oct 2008
    Posts : 17
    vista home premium x64
    Local Time: 13:33


      Thread Starter

    Re: vista shuts down unexpectedly


    Good idea, Deception.
    I did have to update the driver.
    Since this is an intermittant problem i'll have to wait a while to see what happens.
      My System SpecsSystem Spec

  8.    16 Oct 2009 #8
    Join Date : Sep 2009
    Crystal Lake, Illinois
    Posts : 144
    Windows Vista Ultimate x64 OEM
    Local Time: 12:33
    usa us illinois

     

    Re: vista shuts down unexpectedly


    Quote Originally Posted by brucedpitkin View Post
    Good idea, Deception.
    I did have to update the driver.
    Since this is an intermittant problem i'll have to wait a while to see what happens.
    Alright well just keep me updated with what goes on.

    Sean
      My System SpecsSystem Spec

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