No Ports under Device Manager

  1.    01 Apr 2010 #1
    Join Date : Apr 2010
    Posts : 2
    Local Time: 22:41

    No Ports under Device Manager

    I am trying to install a program to connect a physical therapy device to my laptop and having a problem with changing the port settings. Below, I have copied the instructions sent to me by the manufacturer. The problem is that once I get to the Device Manager folder, I don't see any listing for ports. Can anyone help me to figure out what to do now?

    Here are the instructions I received. Thank you very much for any help anyone can provide!
    Your problem is to install the USB to serial adaptor correctly. (USB cable to 9 pin male D sub)
    If you don't have one let us know.

    You can verify the correct installation as follow:

    Go to the Start Button ( lower corner on Screen) press left mouse button.

    Make following steps:

    Control Panel - Device Manager - Ports(COM LPT) - Communications Port or Profilic USB to Serial Comm Port (Port 2)

    If the Port is greater than 4 do the following:

    Click with the right mouse button on the selected port,
    select Properties - Port Settings - Advanced - COM Port Number COM2 ( select COM1 or 2 3 4 aslo if in use)

    Start the GIGER MD Programm ; ALL Programs - GIGERMD- Port2

    If the message appears NO CONNECTION, setup in the Device Manager another Port 1-4 and start the accordant Port in all programs - GIGERMD Portx
      My System SpecsSystem Spec

  2.    03 Apr 2010 #2
    Join Date : Apr 2010
    Posts : 2
    Local Time: 22:41

      Thread Starter

    Re: No Ports under Device Manager

    Bumping. If someone could tell me where to find the ports, it would really help me!

    Thanks very much.
      My System SpecsSystem Spec

  3.    03 Apr 2010 #3
    Join Date : Apr 2010
    Posts : 99
    xp, vista,w2k
    Local Time: 14:41


    Re: No Ports under Device Manager

    if i remember correctly that sort of adaptor needs to have a driver installed before use, a software port/emulator. you should have it on the install disk either a *.exe or a *.inf for manual install.
    but the device i used had its own app for selection port setup and wasnt visable in device manager. is there any other software on the disk?
      My System SpecsSystem Spec

No Ports under Device Manager

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