Solved Backup problems

lesbillig

Member
I have just bought a Seagate GoFlex 500GB drive to use to back up my PC. It starts to run for a few minutes Creating a Shadow Copy and then it stops and says A Shadow Copy could not be created. The writer experienced a transient error. (Ox800423F3). Any cluse please
 

My Computer

Hello lesbilling and welcome to the forums :party:

Command Prompt

  1. Open your start menu and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, pressing enter after each

    vssadmin list writers > %SYSTEMDRIVE%\tom982.txt

  4. This will create a text file called tom982.txt in the root folder of your main drive (e.g. C:\tom982.txt). Please copy and paste the contents of this into your next post.

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.

Waiting for responses.
These may be delayed if a shadow copy is being prepared.

Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {71c2832b-a323-4b9b-9cb9-cefae1594d1b}
State: [5] Waiting for completion
Last error: No error

Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {3ce2c439-b54e-4366-99c4-40cf5d96326e}
State: [5] Waiting for completion
Last error: No error

Writer name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Instance Id: {af4e0b96-7f8e-4342-a60d-331e7158cbf9}
State: [5] Waiting for completion
Last error: No error

Writer name: 'BITS Writer'
Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
Writer Instance Id: {dc979896-2582-4af6-b8d4-2722f14661d1}
State: [1] Stable
Last error: No error

Writer name: 'MSSearch Service Writer'
Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
Writer Instance Id: {59f2d425-8d91-476e-b393-631c8e70f1a6}
State: [5] Waiting for completion
Last error: No error

Writer name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Instance Id: {470ad5fc-c87c-47ae-8e3c-a14198c4f1c6}
State: [5] Waiting for completion
Last error: No error

Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
Writer Instance Id: {688e7879-d342-496c-bd45-ca7c2a84448f}
State: [5] Waiting for completion
Last error: No error

Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {ea04b7c3-0405-4039-b0e7-ffeb4625156e}
State: [9] Failed
Last error: Retryable error
 

My Computer

Hi,

It seems like the problem lies with your WMI Writer. Let's try fixing your WMI:

Command Prompt

  1. Open your start menu and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    cd /d %windir%\system32\wbem

    for %i in (*.dll) do RegSvr32 -s %i

    for %i in (*.exe) do %i /RegServer

    if exist %SYSTEMDRIVE%\tom982.txt del /f /q %SYSTEMDRIVE%\tom982.txt

    vssadmin list writers > %SYSTEMDRIVE%\tom982.txt


  4. This will create a text file called tom982.txt in the root folder of your main drive (e.g. C:\tom982.txt). Please copy and paste the contents of this into your next post.

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {71c2832b-a323-4b9b-9cb9-cefae1594d1b}
State: [5] Waiting for completion
Last error: No error
Writer name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Instance Id: {af4e0b96-7f8e-4342-a60d-331e7158cbf9}
State: [5] Waiting for completion
Last error: No error
Writer name: 'MSSearch Service Writer'
Writer Id: {cd3f2362-8bef-46c7-9181-d62844cdc0b2}
Writer Instance Id: {59f2d425-8d91-476e-b393-631c8e70f1a6}
State: [5] Waiting for completion
Last error: No error
Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {ea04b7c3-0405-4039-b0e7-ffeb4625156e}
State: [9] Failed
Last error: Retryable error
Writer name: 'BITS Writer'
Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
Writer Instance Id: {dc979896-2582-4af6-b8d4-2722f14661d1}
State: [1] Stable
Last error: No error
Writer name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Instance Id: {470ad5fc-c87c-47ae-8e3c-a14198c4f1c6}
State: [5] Waiting for completion
Last error: No error
Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
Writer Instance Id: {688e7879-d342-496c-bd45-ca7c2a84448f}
State: [5] Waiting for completion
Last error: No error
Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {3ce2c439-b54e-4366-99c4-40cf5d96326e}
State: [5] Waiting for completion
Last error: No error
 

My Computer

Okay, let's try another way:

Batch File

  1. Go to Start > Run to bring up the run box
  2. In the box, type notepad.exe and press OK to open Notepad
  3. Copy (Ctrl+C) all of the text in the following box and paste (Ctrl+V) it into Notepad

    Code:
    @echo off
    cd /d %windir%\\system32
    Net stop vss
    Net stop swprv
    regsvr32 ole32.dll
    regsvr32 oleaut32.dll
    regsvr32 vss_ps.dll
    vssvc /register
    regsvr32 /i swprv.dll
    regsvr32 /i eventcls.dll
    regsvr32 es.dll
    regsvr32 stdprov.dll
    regsvr32 vssui.dll
    regsvr32 msxml.dll
    regsvr32 msxml3.dll
    regsvr32 msxml4.dll
    vssadmin list writers > %SYSTEMDRIVE%\tom982.txt
  4. Go to File > Save As... and save it to your Desktop named fix.bat. Make sure you change the Save as type to All Files (*.*)
  5. Locate fix.bat on your Desktop and double-click on it

Once again, could you copy and paste the contents of tom982.txt please? :)

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Now it comes up with

System error 5 has occurred

Access is denied

and then in a RegSvr32 box it says

The module "ole.32.dll" was loaded but the call to DllRegisterServer failed with error code 0x80070005
 

My Computer

Hello lesbillig,

0x80070005 indicates a permissions error.

Can you retry the above instructions, but right click on the batch file and select Run as administrator to run it please? :)

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
I did it again - doing this

@echo off
cd /d %windir%\\system32
Net stop vss
Net stop swprv
regsvr32 ole32.dll
regsvr32 oleaut32.dll
regsvr32 vss_ps.dll
vssvc /register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll
cd /d %windir%\\system32
Net stop vss
Net stop swprv
regsvr32 ole32.dll
regsvr32 oleaut32.dll
regsvr32 vss_ps.dll
vssvc /register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll
vssadmin list writers > %SYSTEMDRIVE%\tom982.txt

saved the file, then tried to run as administrator and it said

The Volume Shadow Copy service is not started.
More help is available by typing NET HELPMSG 3521.
The Microsoft Software Shadow Copy Provider service is not started
More help is available by typing NET HELPMSG 3521.

Then there was also a RegSvr32 box which said the module "ole32.dll" was loaded but the call to DllRegisterServer failed with error code 0x80070005
 

My Computer

Hi Lesbillig,

Let's try again, but with this batch file:

Code:
cd /d %windir%\\system32
Net stop vss
Net stop swprv
regsvr32 ole32.dll
regsvr32 oleaut32.dll
regsvr32 vss_ps.dll
vssvc /register
regsvr32 /i swprv.dll
regsvr32 /i eventcls.dll
regsvr32 es.dll
regsvr32 stdprov.dll
regsvr32 vssui.dll
regsvr32 msxml.dll
regsvr32 msxml3.dll
regsvr32 msxml4.dll
sfc /scannow
shutdown -r -t 5

This will reboot your computer, so please save any files before running this :)

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
That's great :) No problem.

Try backing up your files again and see if you get the same error.

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Thanks for all that. I had a lot to backup and it has worked. So thank you again.

Hi lesbillig,

That's great news! I'm glad we managed to get you all sorted again :) You're most welcome, I've learnt a lot from helping you out here.

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
rqwwft.jpg


Tom
System Restore quit working and while I am really no
stranger to fixing my problems, this one stumped me.
Out of multiple searches and possible solutions, yours
worked!

I joined just to say thank you.
 

My Computer

rqwwft.jpg


Tom
System Restore quit working and while I am really no
stranger to fixing my problems, this one stumped me.
Out of multiple searches and possible solutions, yours
worked!

I joined just to say thank you.

Hi VistaRookie,

Thanks for taking the time to register just to say thanks :) It really does mean a lot to me and makes helping out here just that little bit more rewarding. I'm really glad it worked out well for you, my knowledge of VSS and System Restore is... limited, to say the least!

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
Great going, Tom. :cool:

What exactly was the problem? Was it a DLL not properly registered that the shadow copy depends upon?
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv5t
    CPU
    Intel Core Duo 2.53GHz
    Memory
    4Gb
    Graphics Card(s)
    NVidia GeForce 9600M GT 512Mb
    Screen Resolution
    1280x800 32bit
    Hard Drives
    Seagate Momentus XT 500Gb
    Hitachi Travelstar HTS543225L9A300 250Gb
    Mouse
    Microsoft 4000
Thanks Gary!

Yeah, you've got it in one. If we look back at the list of writers that was generated by the command: "vssadmin list writers", you can see that the problematic writer is the WMI Writer:

Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {ea04b7c3-0405-4039-b0e7-ffeb4625156e}
State: [9] Failed
Last error: Retryable error

I'm not quite sure why it would happen, but, as you suggested, somehow one of the DLLs has become unregistered. So I found where the WMI Components were stored and wrote up a command to re-register the lot:

Code:
cd /d %windir%\system32\wbem
for %i in (*.dll) do RegSvr32 -s %i
for %i in (*.exe) do %i /RegServer
if exist %SYSTEMDRIVE%\tom982.txt del /f /q %SYSTEMDRIVE%\tom982.txt
vssadmin list writers > %SYSTEMDRIVE%\tom982.txt

Unfortunately, that didn't work, so I had to search around until I found a list of the file names. Just in case there was a problem with using command prompt, I decided to switch to a batch file. I re-registered the DLLs individually then threw in a command to verify the lot:

vssadmin list writers > %SYSTEMDRIVE%\tom982.txt

I always use my name in the files that I create, it's easy to find the files again if they get lost.

I messed up that batch file by somehow managing to paste the command twice, and it failed. I cut the excess off, threw a sfc scan and a reboot command in there just for good measure and what do you know, it worked :D

If there's anything else that you want to know then just give me a shout and I'd be more than happy to help. There's quite a few TechNet articles about VSS:

The Basics of the Volume Shadow Copy Service (VSS) - Jose's Briefings, Diagrams and Annotations - Site Home - TechNet Blogs
Troubleshooting Volume Shadow Copy Service (VSS) Errors

Tom
 

My Computer

System One

  • Manufacturer/Model
    Build #1
    CPU
    Intel Core i7 3770K @4.4GHz
    Motherboard
    ASUS P8Z77-V PRO
    Memory
    Corsair Vengeance 2x4GB DDR3 1600MHz Low Profile (White)
    Graphics Card(s)
    Gigabyte Radeon HD 7850 (2GB GDDR5)
    Sound Card
    Integrated on motherboard
    Monitor(s) Displays
    23" LG LCD/LED IPS
    Screen Resolution
    1920*1080
    Hard Drives
    Samsung EVO 128GB SSD
    Seagate Barracuda 2TB 7200rpm
    2x500GB Seagate FreeAgent 5400rpm
    PSU
    Corsair TX650W V2 (80+ Bronze)
    Case
    NZXT Phantom 410
    Cooling
    Corsair H100 Water Cooler, 1x140mm and 1x120mm stock fans
    Keyboard
    Microsoft Desktop 2000 Wireless Keyboard
    Mouse
    Microsoft Desktop 2000 Wireless Mouse
    Internet Speed
    95 Mb/s Download 70 Mb/s Upload
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