Windows Vista 32bit sp2, black screen with pointer after trying to uninstall McAfee


  1.    18 Jun 2017 #1
    Join Date : Jun 2017
    Posts : 7
    Vista Home Premium 32bit sp2
    Local Time: 11:42

    Windows Vista 32bit sp2, black screen with pointer after trying to uninstall McAfee


    Hello.
    I tried to install McAfee with 30 days eval.
    Then I tried to uninstall it.
    And here came the problem.
    After rebooting right after the uninstall procedure, Windows Vista 32 bit sp2 get just a black screen with the mouse pointer and I can't do anything.
    ctrl+alt+del and ctrl+esc don't work, safe mode ain't helping either, that means i get black screen+pointer as well with no interactivity.
    I tried everything (or so I guess) I found on the internet, log folder, checked the rpc thing on the registry (and it was already ok), checked every possibility, all to no avail.
    I tried last known good configuration also, but it didn't work, I tried to get the oldest "SOFTWARE, SAM, SYSTEM, etc." backup files under system32\config, still to no avail.
    I wonder what this software made to my computer to mess up my logon configuration.
    Can anybody help me, please?
    Thanks.
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  2.    19 Jun 2017 #2
    Join Date : Jul 2008
    Posts : 2,741
    VISTA HOME PREMIUM X64/ 7 x64 / 7x86
    Local Time: 09:42


     

    Re: Windows Vista 32bit sp2, black screen with pointer after trying to uninstall McAf


    Did you try system restore to a point before mcaffee was installed?

    Another possibilty:
    Ther is a mcafee uninstaller. You might be able to run it in safe mode.
    McAfee Consumer Products Removal tool Download


    If not, looks like a clean install is the next step.
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  3.    19 Jun 2017 #3
    Join Date : Jun 2017
    Posts : 7
    Vista Home Premium 32bit sp2
    Local Time: 11:42


      Thread Starter

    Re: Windows Vista 32bit sp2, black screen with pointer after trying to uninstall McAf


    I can't use system restore since I disabled it long time ago, so there's no restore point.
    Safe mode behaves in the same way as normal boot, so it's futile.
    Clean install is out of the options.
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  4.    19 Jun 2017 #4
    Join Date : Jul 2008
    Posts : 2,741
    VISTA HOME PREMIUM X64/ 7 x64 / 7x86
    Local Time: 09:42


     

    Re: Windows Vista 32bit sp2, black screen with pointer after trying to uninstall McAf


    Clean install is out of the options.
    Can you translate that? Do you have the installation media?
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  5.    20 Jun 2017 #5
    Join Date : Dec 2016
    Posts : 7
    Vista Home Premium 32bit
    Local Time: 09:42


     

    Re: Windows Vista 32bit sp2, black screen with pointer after trying to uninstall McAf


    Maybe a silly question, but now long did you leave the black screen and mouse running before hitting keys again? Vista can show this screen for a minute or three, at least mine does, particularly after changes to the system. Did you try just letting it run for some time like that?
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  6.    23 Jun 2017 #6
    Join Date : Jun 2017
    Posts : 7
    Vista Home Premium 32bit sp2
    Local Time: 11:42


      Thread Starter

    Re: Windows Vista 32bit sp2, black screen with pointer after trying to uninstall McAf


    Quote Originally Posted by SIW2 View Post
    Can you translate that? Do you have the installation media?
    It means that I don't want to do a clean install, and that I can't do, for several reasons: can't and I don't want to lose everything.

    Inviato dal mio Vodafone Smart ultra 6 utilizzando Tapatalk
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  7.    23 Jun 2017 #7
    Join Date : Jun 2017
    Posts : 7
    Vista Home Premium 32bit sp2
    Local Time: 11:42


      Thread Starter

    Re: Windows Vista 32bit sp2, black screen with pointer after trying to uninstall McAf


    Quote Originally Posted by gonzo24 View Post
    Maybe a silly question, but now long did you leave the black screen and mouse running before hitting keys again? Vista can show this screen for a minute or three, at least mine does, particularly after changes to the system. Did you try just letting it run for some time like that?
    Yes, several hours. I left home leaving the computer on and when back I found the login screen saver running. But when I moved the mouse, or hit a key on the kb, screen saver went away and black screen unresponsive went back.

    Inviato dal mio Vodafone Smart ultra 6 utilizzando Tapatalk
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  8.    24 Jun 2017 #8
    Join Date : Aug 2007
    Toronto, Canada
    Posts : 2,575
    Win 7 Ult/Win 10 Pro/Win 10 Enterprise, all x64
    Local Time: 04:42
    canada ca ontario

     

    Re: Windows Vista 32bit sp2, black screen with pointer after trying to uninstall McAf


    Do you have any second device attached to your graphics card (TV or other place to view the desktop)? If so try unplugging it. I have experience the odd occasion when something triggers the graphics settings to switch the default device.
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  9.    24 Jun 2017 #9
    Join Date : Jun 2017
    Posts : 7
    Vista Home Premium 32bit sp2
    Local Time: 11:42


      Thread Starter

    Re: Windows Vista 32bit sp2, black screen with pointer after trying to uninstall McAf


    Quote Originally Posted by Ex_Brit View Post
    Do you have any second device attached to your graphics card (TV or other place to view the desktop)? If so try unplugging it. I have experience the odd occasion when something triggers the graphics settings to switch the default device.
    No, only one monitor, but I'm thinking about this possibility too. I'll try something to check this eventually, next time.

    Inviato dal mio Vodafone Smart ultra 6 utilizzando Tapatalk
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  10.    01 Jul 2017 #10
    Join Date : Jun 2017
    Posts : 7
    Vista Home Premium 32bit sp2
    Local Time: 11:42


      Thread Starter

    Re: Windows Vista 32bit sp2, black screen with pointer after trying to uninstall McAf


    Connected a second monitor, no avail.

    Inviato dal mio Vodafone Smart ultra 6 utilizzando Tapatalk
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Windows Vista 32bit sp2, black screen with pointer after trying to uninstall McAfee

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