mysterious "data interface"

ruisu

New Member
hello, im not sure if anybodys gonna know what im talking about because im a swedish vista-user and therefore using a swedish usb-modem. i know nothing about computers so i dont know if a modem called huwaei E220 is known outside of sweden. anyway, thats the name of the modem im trying to get to work on my vista laptop. ive called telia (my internet provider) support and ive done everything theyve told me to do. i upgraded the modem accordingly, yet im still experiencing problems. the modem works on my stationary comp, and always has, but when i try to get it to work on my vista laptop it does not. before i upgraded it didnt even recognize that something had been attatched, but now every time i put the usb in it starts to install the proper programs but then after a few seconds it says that the installation failed. it tells me data interface couldnt be installed, and also another program - huwaei modem 'something something' (i dont remember). and i click on 'retry' but no luck. it says i should put my disc for data interface in.. but i dont have one. gee wiz, i dont even know what data interface is. some help would be greatly appreciated. thank you in advance,

Louise
 

My Computer

Have you tried the suggestions on this page?
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS720
    CPU
    Intel Quad Q6600 2.40GHz
    Motherboard
    Dell 0YU822, NVIDIA nForce 680i SLI SPP / SLI MCP
    Memory
    4GB DDR2 800MHz
    Graphics Card(s)
    Gainward GeForce GTX 560 Ti, 1024 MB GDDR5
    Sound Card
    Creative SB X-Fi Xtreme Gamer
    Monitor(s) Displays
    Dell 2407WFP-HC
    Screen Resolution
    1920x1200
    Hard Drives
    NVIDIA 640GB SATA Raid 0 (2x320GB) (7200 rpm) for Vista,
    Intel X25-M G2 160 GB for W7,
    Maxtor OT III External HDD,
    WD Elements 1 TB External HDD
    Internet Speed
    100/20
    Other Info
    M779 PCIe PAL/SECAM/DVB-T Desktop TV Tuner. Broadcom NetXtreme 57xx Gigabit Controller.
Have you tried the suggestions on this page?

tack för länken, bra jobb. :) men jag får huvudvärk av att försöka förstå allting. saker av den här typen är rena grekiskan för mig (kopierat från sidan du länkade):

"Vi får många frågor om hur man använder Huawei E220 i Windows Vista. Här kommer en "workaround":

1. Kopiera drivrutinerna från E220-modemet i en XP-maskin.
2. Lagra drivrutinerna på ett USB-minne eller CD-skiva och för över till Vistamaskinen.
3. Stoppa in E220 i Vista-maskinen.
4. När Vista hittar den nya maskinvaran - välj Generic USB-drivers.
5. Efter en stund hittar den ytterligare enheter. Välj då drivrutinerna du sparade från lagringsutrymmet på E220-modemet. "

...xp-maskin? va? menar de dator då eller? jag tror jag har gjort de 3 första stegen. jag uppgraderade de två saker som skulle uppgraderas. men vid steg fyra så fanns det ingen möjlighet att välja generic usb-drivers. :(
 

My Computer

Hej,
Du förväntas översätta huvuddragen till engelska på den här sidan, annars finns det folk som surnar till.. (Please translate your posts to English)
Jag är ingen expert på usb-modem, har kabel själv, men andra här är duktiga. För att de ska kunna hjälpa dig behöver du beskriva tydligt exakt vad som händer när du försöker få modemet att fungera och vad du har gjort. Annars blir det vilda gissningar eller inget alls.
(I am no expert on USB modems, have cable myself, but other people here are really good. To provide help, they need you to describe better what measures you have taken and what errors you get.

Beskrivningen i länken är ett sätt att lösa problemet ifall din stationära dator använder Windows XP och din Laptop Vista. Vad säger Telia när du berättar att det inte fungerar?
(The description in the link is a workaround for the case you use XP on your desktop and Vista on your laptop. What do Telia say when you tell them it does not work?)
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS720
    CPU
    Intel Quad Q6600 2.40GHz
    Motherboard
    Dell 0YU822, NVIDIA nForce 680i SLI SPP / SLI MCP
    Memory
    4GB DDR2 800MHz
    Graphics Card(s)
    Gainward GeForce GTX 560 Ti, 1024 MB GDDR5
    Sound Card
    Creative SB X-Fi Xtreme Gamer
    Monitor(s) Displays
    Dell 2407WFP-HC
    Screen Resolution
    1920x1200
    Hard Drives
    NVIDIA 640GB SATA Raid 0 (2x320GB) (7200 rpm) for Vista,
    Intel X25-M G2 160 GB for W7,
    Maxtor OT III External HDD,
    WD Elements 1 TB External HDD
    Internet Speed
    100/20
    Other Info
    M779 PCIe PAL/SECAM/DVB-T Desktop TV Tuner. Broadcom NetXtreme 57xx Gigabit Controller.
I've just read up on your modem and note that it is not Vista compatible.

1. Main Features HSDPA/UMTS/EDGE/GPRS/GSM
HSDPA packet data service with a maximum transmission rate of 3.6Mbps
UMTS packet data service with a maximum transmission rate of 384kbps
EDGE packet data service with a maximum transmission rate of 236.8kbps
SMS service
Auto installation, convenient for use
Windows 2000 and Windows XP Operating system:cry:

Does this help you?
Hope it helps...
http://www.huawei.com/mobileweb/en/products/view.do?id=282
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core 2 Quad Q6600 G0 St
    Motherboard
    Asus STRIKER EXTREME 680I SLI
    Memory
    Corsair 4GB Kit (4x1GB) DDR2 800MHz/PC2-6400 XMS2 Memory
    Graphics Card(s)
    Point Of View 8800GT 512MB GDD
    Sound Card
    Soundmax 5.1
    Monitor(s) Displays
    Samsung 46"
    Screen Resolution
    1080P
    Hard Drives
    1x WD Raptor WD360ADFD 36GB SATA 10KRPM 16MB Cache
    1x WD Raptor WD740DFD 74GB SATA 10KRPM 16MB Cache
    PSU
    Coolermaster 600W
    Case
    Coolermaster nVidia
    Cooling
    Arctic Cooling Extreme
    Keyboard
    MS Wireless Entertainment Keyboard 7000
    Mouse
    MS Wireless Laser mouse 8000
    Internet Speed
    1.2mb & 10mb

My Computer

System One

  • Manufacturer/Model
    Dell XPS720
    CPU
    Intel Quad Q6600 2.40GHz
    Motherboard
    Dell 0YU822, NVIDIA nForce 680i SLI SPP / SLI MCP
    Memory
    4GB DDR2 800MHz
    Graphics Card(s)
    Gainward GeForce GTX 560 Ti, 1024 MB GDDR5
    Sound Card
    Creative SB X-Fi Xtreme Gamer
    Monitor(s) Displays
    Dell 2407WFP-HC
    Screen Resolution
    1920x1200
    Hard Drives
    NVIDIA 640GB SATA Raid 0 (2x320GB) (7200 rpm) for Vista,
    Intel X25-M G2 160 GB for W7,
    Maxtor OT III External HDD,
    WD Elements 1 TB External HDD
    Internet Speed
    100/20
    Other Info
    M779 PCIe PAL/SECAM/DVB-T Desktop TV Tuner. Broadcom NetXtreme 57xx Gigabit Controller.
Sorry i'm a bit of an idiot!
anyway why she calling the ISP she should be calling the Manufacturer of the modem...
 

My Computer

System One

  • Manufacturer/Model
    Custom Built
    CPU
    Intel Core 2 Quad Q6600 G0 St
    Motherboard
    Asus STRIKER EXTREME 680I SLI
    Memory
    Corsair 4GB Kit (4x1GB) DDR2 800MHz/PC2-6400 XMS2 Memory
    Graphics Card(s)
    Point Of View 8800GT 512MB GDD
    Sound Card
    Soundmax 5.1
    Monitor(s) Displays
    Samsung 46"
    Screen Resolution
    1080P
    Hard Drives
    1x WD Raptor WD360ADFD 36GB SATA 10KRPM 16MB Cache
    1x WD Raptor WD740DFD 74GB SATA 10KRPM 16MB Cache
    PSU
    Coolermaster 600W
    Case
    Coolermaster nVidia
    Cooling
    Arctic Cooling Extreme
    Keyboard
    MS Wireless Entertainment Keyboard 7000
    Mouse
    MS Wireless Laser mouse 8000
    Internet Speed
    1.2mb & 10mb
Sorry i'm a bit of an idiot!
anyway why she calling the ISP she should be calling the Manufacturer of the modem...

I suspect the ISP provided the modem.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS720
    CPU
    Intel Quad Q6600 2.40GHz
    Motherboard
    Dell 0YU822, NVIDIA nForce 680i SLI SPP / SLI MCP
    Memory
    4GB DDR2 800MHz
    Graphics Card(s)
    Gainward GeForce GTX 560 Ti, 1024 MB GDDR5
    Sound Card
    Creative SB X-Fi Xtreme Gamer
    Monitor(s) Displays
    Dell 2407WFP-HC
    Screen Resolution
    1920x1200
    Hard Drives
    NVIDIA 640GB SATA Raid 0 (2x320GB) (7200 rpm) for Vista,
    Intel X25-M G2 160 GB for W7,
    Maxtor OT III External HDD,
    WD Elements 1 TB External HDD
    Internet Speed
    100/20
    Other Info
    M779 PCIe PAL/SECAM/DVB-T Desktop TV Tuner. Broadcom NetXtreme 57xx Gigabit Controller.
Hej,
Du förväntas översätta huvuddragen till engelska på den här sidan, annars finns det folk som surnar till.. (Please translate your posts to English)
Jag är ingen expert på usb-modem, har kabel själv, men andra här är duktiga. För att de ska kunna hjälpa dig behöver du beskriva tydligt exakt vad som händer när du försöker få modemet att fungera och vad du har gjort. Annars blir det vilda gissningar eller inget alls.
(I am no expert on USB modems, have cable myself, but other people here are really good. To provide help, they need you to describe better what measures you have taken and what errors you get.

Beskrivningen i länken är ett sätt att lösa problemet ifall din stationära dator använder Windows XP och din Laptop Vista. Vad säger Telia när du berättar att det inte fungerar?
(The description in the link is a workaround for the case you use XP on your desktop and Vista on your laptop. What do Telia say when you tell them it does not work?)

thanks to everyone posting in this thread. well when i talk to telia they give me a vague response like "try re-upgrading, maybe the first upgrade didn't take". i guess they know this problem with the modem exists, but don't really know how to solve it.

here is a more detailed description of my problem:

i upgraded everything that i was supposed to upgrade (ive done everything my internet-provider has told me to do). i went to the proper page and did both of the upgrades. it did help alittle bit, because now atleast my laptop tries to install the modem. and that's where my problems start.
so first i connect the usb-modem to my laptop, then a window pops up and recommends me to search for and install the proper driver for the modem. I click on it and a new window pops up, telling me to put in my disc for 'Data Interface'. I did not recieve any discs when i purchased my modem, so i just click a button that says "show other options". it tells me to find my own driver for the program from a list of programs that are already stored on the computer. i don't know what program to choose, and i probably dont even have the proper one stored on that laptop. Help!
 

My Computer

I suspect you have followed the instructions you get from the first "firmware" link on the Telia instructions page (the Word document).
I believe the link "programvaran" is what you use to download the Vista driver installation program. The instructions are really poor, I must say.

I guess you should run this file to install the drivers, but I suspect you should connect your modem first. When the modem is detected, is there an option to use "generic drivers". If there is, do that. Next step would then be to run the drivers file.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS720
    CPU
    Intel Quad Q6600 2.40GHz
    Motherboard
    Dell 0YU822, NVIDIA nForce 680i SLI SPP / SLI MCP
    Memory
    4GB DDR2 800MHz
    Graphics Card(s)
    Gainward GeForce GTX 560 Ti, 1024 MB GDDR5
    Sound Card
    Creative SB X-Fi Xtreme Gamer
    Monitor(s) Displays
    Dell 2407WFP-HC
    Screen Resolution
    1920x1200
    Hard Drives
    NVIDIA 640GB SATA Raid 0 (2x320GB) (7200 rpm) for Vista,
    Intel X25-M G2 160 GB for W7,
    Maxtor OT III External HDD,
    WD Elements 1 TB External HDD
    Internet Speed
    100/20
    Other Info
    M779 PCIe PAL/SECAM/DVB-T Desktop TV Tuner. Broadcom NetXtreme 57xx Gigabit Controller.
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