Removed Norton, added AVG, no internet now

C

cpldevildawg

New Member
Ok, so my Norton Internet Security expired on my Asus laptop and I uninstalled it and Norton LiveUpdate. My internet worked fine. Then I installed AVG 8.5 antivirus and as soon as I rebooted the machine my internet stopped working. It says "the connection keeps resetting" when I try and get on the internet, and I cannot update the AVG now. I did turn on the Windows Firewall right after restarting, but after turning it back off, I'm still without internet.

I'm using a NetGear wireless router connected to a broadband modem.
:cry:
Any suggestions?
 

My Computer

System One

Did you use the Norton Removal Tool?
 

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics Card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS.
    Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device
    Drive 2. [ All as above.]

    CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Keyboard
    IBM enhanced
    Mouse
    Synaptics PS/2 Port touch pad.
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
ry unistaaling all of your anti-virus then if that works, download windows defender
or go to www.filehippo.com and change the filter in to right cornor to freeware go to antivirus or antispyware and pick one.
 

My Computer

System One

  • Manufacturer/Model
    COMPAQ Presario CQ60-216TU
    CPU
    Genuine(R) CPU T1700 @ 1.83GHz 1.83GHz
    Memory
    2.00 GB RAM
JMH said:
Did you use the Norton Removal Tool?
Click to expand...

This tool is very important when uninstalling Norton since normal uninstalling does not remove all traces of Norton. The tool can be found on the Norton website and is free and removes every last trace of Norton.

Try also uninstalling and reinstalling AVG after running the Norton tool...
 

My Computer

System One

  • Manufacturer/Model
    Custom mATX
    CPU
    AMD Athlon X2 5600+ Brisbane 2.9Ghz (dual core)
    Motherboard
    Asus M3N78-VM Green
    Memory
    Kingston 8 GB DDR2 PC-6400
    Graphics Card(s)
    PNY NVIDIA GeForce 9400GT 512MB PCIe
    Monitor(s) Displays
    Samsung 22", Samsung 24"
    Hard Drives
    WD RE3 320GB (WD3202ABYS), Samsung SPINPOINT F1 640GB (HD642JJ)
    External Drives: WD MyBook Essentials 500GB, WD 120GB, an old Maxtor 80GB. Portables: Simpletech 160GB, WD Passport 250GB.
    PSU
    Corsair 620W modular
    Case
    CoolerMaster Elite 341 mATX
    Cooling
    Thermaltake TR2-R1
    Keyboard
    HP Elite Keyboard
    Mouse
    Microsoft Laser & Logitech Marble
    Internet Speed
    Cable
    Other Info
    Printers: HP Photosmart C7280, Oki-Data 3400n, HP Officejet 4300
Norton Removal Tool - NRT download

Download to desktop, right-click on NRT icon, select Run as Administrator. Reset the Windows firewall. Re-boot.
 

My Computer

System One

  • Manufacturer/Model
    HP dv7-1020us
    CPU
    Intel P7350 Core2 Duo @2GHz
    Memory
    4096mb DDR2 SDRAM
    Graphics Card(s)
    NVIDIA GeForce 9600M GT
    Sound Card
    IDT
    Hard Drives
    Fujitsu 320gb SATA HDD 5400RPM
    Mouse
    Logitech USB
    Internet Speed
    Intel 5100
merkat106 said:
JMH said:
Did you use the Norton Removal Tool?
Click to expand...

This tool is very important when uninstalling Norton since normal uninstalling does not remove all traces of Norton. The tool can be found on the Norton website and is free and removes every last trace of Norton.

Try also uninstalling and reinstalling AVG after running the Norton tool...
Click to expand...

Yes the Norton Removal Tool should remove all traces but alas sometimes remnants still remain & need to be hunted. [ learnt from past experience with Norton bloatware preinstalled on Win OS 98, XP Pro & Vista Ultimate.]
Incidentally there is an AVG removal tool too.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    LAPTOP. HP Pavilion dv7-1005TX .
    CPU
    IntelCore [email protected] x2
    Memory
    4.00 GB installed, max capacity 8 GB.
    Graphics Card(s)
    Nvidia GeForce 9600M GT & 512MB DDR2 dedicated graphics mem.
    Monitor(s) Displays
    17.0" diagonal WXGA + High definition brightview widescreen infinity display.
    Screen Resolution
    1440 x 900
    Hard Drives
    SPECS.
    Drive 1. 298.09 GB Fujitzu MHZ2320BH G2 ATA Device
    Drive 2. [ All as above.]

    CONFIG. C:\287.65 GB, D:\298.09 GB, E:\10.44 GB.
    Case
    Laptop / notebook.
    Cooling
    Stock.
    Keyboard
    IBM enhanced
    Mouse
    Synaptics PS/2 Port touch pad.
    Internet Speed
    ADSL [ Too slow.]
    Other Info
    Webcam.
cpldevildawg said:
Ok, so my Norton Internet Security expired on my Asus laptop and I uninstalled it and Norton LiveUpdate. My internet worked fine. Then I installed AVG 8.5 antivirus and as soon as I rebooted the machine my internet stopped working. It says "the connection keeps resetting" when I try and get on the internet, and I cannot update the AVG now. I did turn on the Windows Firewall right after restarting, but after turning it back off, I'm still without internet.

I'm using a NetGear wireless router connected to a broadband modem.
:cry:
Any suggestions?
Click to expand...



Suggestion: After using Norton Removal tool, *make sure* that Windows Firewall with Advanced Settings does not show Public Profile "Active." You indicated that you turned the Firewall off, but check this to be sure as this was the source of my connectivity problem after removing Norton 360. I turned that profile off, was able to connect and the again choose from Public or Private Profile for the connection. (Public Profile prevents all incoming traffic).
 

My Computer

System One

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