Internet Keeps Dropping Out

Fiery

Member
Gday fellas

Steps I have taken to try and isolate the problem.

1. Isolation test
2. Swapped Routers (I have a brand new one as a spare)
3. Put another new ethernet cable in
4. Put a new telephone line in from Router to the line
5. Flushed the dns
6. Renewed the dns
7. Done a total shutdown, given the PC time to stop.
8. Reported it to my ISP

And yet my Internet keeps dropping out, this been happening more frequently over the past 48 hours.

My connection can last for 2 minutes, 4 minutes, 10 minutes, 20 minutes, and when I am in bed any of the above or for up to a WHOLE hour.

Up until the internet started dropping out on a regular basis, I had changed nothing, (why fix what isn't broken) added no new programmes.

At the moment I am averaging 3 minutes online before being booted off.

I am at a total loss as to why this keeps happening, I have tried everything I know of to rectify the problem.

NB. It is happening all during the day and night, so it has nothing to do with peak hour internet traffic.

The only thing I have yet to try is a reinstall of the ethernet drivers. That is next on the list.

Any suggestions a fix? Or a cause as to why this keeps happening?

Oh I live in Australia and I believe copper wiring is used for telephone lines here.
 

My Computer

System One

  • Manufacturer/Model
    Homebuilt
    CPU
    AMD Phenom II x 4 965
    Motherboard
    Gigabyte GA-MA770T-UD3P
    Memory
    4GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX 750 TI
    Sound Card
    Creative Sound Blaster X-Fi Xtreme Audio
    Monitor(s) Displays
    Phillips 19"
    Screen Resolution
    1280 x 1024
    Hard Drives
    1 x 128GB Samsung 840 Pro SSD
    1 x 1TB Sata
    1 x 160GB IDE
    1 x 2Tb WD External My Book Elite
    1 x 1TB WD External My Book Elite
    1 x 4TB WD External My Book
    PSU
    Thermaltake 850W XT
    Case
    Coolermaster Storm Sniper Black Edition
    Cooling
    AC-ALPINE-64PRO ARTIC COOLING
    Keyboard
    12 year old Compaq, cant see any of the letters anymore :)
    Mouse
    Microflacid Sterile
    Internet Speed
    ADSL2+
    Other Info
    My husband and I divorced over religious differences.. He thought he was God and I didn't.
Since you have mentioned your router a couple of times, are you talking about dropped internet on a secondary computer that's connected wirelessly? If so, does the computer with the primary connection experience this problem?
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
Is your router losing the internet connection or is the connection lost between your computer and the router? These are 2 totally different things.
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    I5 3570K
    Motherboard
    Gigabyte Z77-DS3H
    Memory
    4 x 4GB corsair ballistix sport DDR3 1600 Mhz
    Graphics Card(s)
    Gigabyte Geforce GTX 660 TI
    Sound Card
    creative x-fi
    Monitor(s) Displays
    Primary CiBox 22" Widescreen LCD ,Secondary Dell 22" Widescreen
    Screen Resolution
    Both 1680 x 1050
    Hard Drives
    2 x 500G HD (SATA) 1 x 2TB USB
    PSU
    Corsair HX 620W ATX2.2 Modular SLI Complient PSU
    Case
    Antec 900 Ultimate Gaming Case
    Cooling
    3 x 80mm tri led front, 120mm side 120mm back, 200mm top
    Keyboard
    Logik
    Mouse
    Technika TKOPTM2
    Internet Speed
    288 / 4000
    Other Info
    Creative Inspire 7.1 T7900 Speakers
    Trust Graphics Tablet
I am not a fan of wireless connections, so everything is hardwired.

To answer your question Roy the router is losing the connection.

Oh I also forget to mention I updated the ethernet drivers.
 
Last edited:

My Computer

System One

  • Manufacturer/Model
    Homebuilt
    CPU
    AMD Phenom II x 4 965
    Motherboard
    Gigabyte GA-MA770T-UD3P
    Memory
    4GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX 750 TI
    Sound Card
    Creative Sound Blaster X-Fi Xtreme Audio
    Monitor(s) Displays
    Phillips 19"
    Screen Resolution
    1280 x 1024
    Hard Drives
    1 x 128GB Samsung 840 Pro SSD
    1 x 1TB Sata
    1 x 160GB IDE
    1 x 2Tb WD External My Book Elite
    1 x 1TB WD External My Book Elite
    1 x 4TB WD External My Book
    PSU
    Thermaltake 850W XT
    Case
    Coolermaster Storm Sniper Black Edition
    Cooling
    AC-ALPINE-64PRO ARTIC COOLING
    Keyboard
    12 year old Compaq, cant see any of the letters anymore :)
    Mouse
    Microflacid Sterile
    Internet Speed
    ADSL2+
    Other Info
    My husband and I divorced over religious differences.. He thought he was God and I didn't.
If your router is losing connection then get your isp to do a line check. Has there been bad weather where you are at the moment?
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    I5 3570K
    Motherboard
    Gigabyte Z77-DS3H
    Memory
    4 x 4GB corsair ballistix sport DDR3 1600 Mhz
    Graphics Card(s)
    Gigabyte Geforce GTX 660 TI
    Sound Card
    creative x-fi
    Monitor(s) Displays
    Primary CiBox 22" Widescreen LCD ,Secondary Dell 22" Widescreen
    Screen Resolution
    Both 1680 x 1050
    Hard Drives
    2 x 500G HD (SATA) 1 x 2TB USB
    PSU
    Corsair HX 620W ATX2.2 Modular SLI Complient PSU
    Case
    Antec 900 Ultimate Gaming Case
    Cooling
    3 x 80mm tri led front, 120mm side 120mm back, 200mm top
    Keyboard
    Logik
    Mouse
    Technika TKOPTM2
    Internet Speed
    288 / 4000
    Other Info
    Creative Inspire 7.1 T7900 Speakers
    Trust Graphics Tablet
Have you tried disabling add-ons in IE?

Sometimes, deleting the browsing history fixes problems.

If you use something like FireFox, do you get the same problem?

We've been focusing on the hardware side.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
Have you tried disabling add-ons in IE?

Sometimes, deleting the browsing history fixes problems.

If you use something like FireFox, do you get the same problem?

We've been focusing on the hardware side.

I don't necessarily have to have any browser open when the internet drops, although when I do I use FireFox.

I have been on the phome with my ISP when I lose connection, asked them do I appear offline?, however the answer is always no by them, and sometimes the dropout is less than 60 seconds, so I have reconnected.

So why the fuss you may ask? I play Warcraft 3 The Frozen Throne on Battlenet, I ladder and every disconnection is counted as a loss. (I am aware it is only a game), however it is the frustration of starting a game and being disconnected 2, 5 minutes or even right at the last minute when a win is imminent is annoying the hell out of me.
 

My Computer

System One

  • Manufacturer/Model
    Homebuilt
    CPU
    AMD Phenom II x 4 965
    Motherboard
    Gigabyte GA-MA770T-UD3P
    Memory
    4GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX 750 TI
    Sound Card
    Creative Sound Blaster X-Fi Xtreme Audio
    Monitor(s) Displays
    Phillips 19"
    Screen Resolution
    1280 x 1024
    Hard Drives
    1 x 128GB Samsung 840 Pro SSD
    1 x 1TB Sata
    1 x 160GB IDE
    1 x 2Tb WD External My Book Elite
    1 x 1TB WD External My Book Elite
    1 x 4TB WD External My Book
    PSU
    Thermaltake 850W XT
    Case
    Coolermaster Storm Sniper Black Edition
    Cooling
    AC-ALPINE-64PRO ARTIC COOLING
    Keyboard
    12 year old Compaq, cant see any of the letters anymore :)
    Mouse
    Microflacid Sterile
    Internet Speed
    ADSL2+
    Other Info
    My husband and I divorced over religious differences.. He thought he was God and I didn't.
Have you checked the cables going into your house for damage. Have you added any new phones or sockets to your phone network. Does your phone loose connection at the same time (no dial tone).
 

My Computer

System One

  • Manufacturer/Model
    Self Built
    CPU
    I5 3570K
    Motherboard
    Gigabyte Z77-DS3H
    Memory
    4 x 4GB corsair ballistix sport DDR3 1600 Mhz
    Graphics Card(s)
    Gigabyte Geforce GTX 660 TI
    Sound Card
    creative x-fi
    Monitor(s) Displays
    Primary CiBox 22" Widescreen LCD ,Secondary Dell 22" Widescreen
    Screen Resolution
    Both 1680 x 1050
    Hard Drives
    2 x 500G HD (SATA) 1 x 2TB USB
    PSU
    Corsair HX 620W ATX2.2 Modular SLI Complient PSU
    Case
    Antec 900 Ultimate Gaming Case
    Cooling
    3 x 80mm tri led front, 120mm side 120mm back, 200mm top
    Keyboard
    Logik
    Mouse
    Technika TKOPTM2
    Internet Speed
    288 / 4000
    Other Info
    Creative Inspire 7.1 T7900 Speakers
    Trust Graphics Tablet
Yeh, if the internet is dropping without using a browser, it sounds like a hardware problem.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
Have you checked the cables going into your house for damage. Have you added any new phones or sockets to your phone network. Does your phone loose connection at the same time (no dial tone).

Here we are not allowed to check for line damage outside, that is the monopolizers of all of Australia's telecommunications job Telstra aka The Bogpond.

And no to the last questions, after I done the isolation test's and plugged back in the phone, there isn't even a little white noise on the line. Also no again to new socket's.

I requested a level 3 call out ( a Telstra technician ) comes out to the home to check the outside for line damage, and if necessary will also come into the home.

Tuesday I received a call from my ISP, confirming the call out, and out of no where the Rep said, "could be the server maintenance we are doing, if it gets better give us a call, and cancel the Telstra guy"

So after all of that I have now been stable online for the past 24 hours, it appears the maintenance they were performing was the cause :mad:
 

My Computer

System One

  • Manufacturer/Model
    Homebuilt
    CPU
    AMD Phenom II x 4 965
    Motherboard
    Gigabyte GA-MA770T-UD3P
    Memory
    4GB DDR3
    Graphics Card(s)
    Nvidia GeForce GTX 750 TI
    Sound Card
    Creative Sound Blaster X-Fi Xtreme Audio
    Monitor(s) Displays
    Phillips 19"
    Screen Resolution
    1280 x 1024
    Hard Drives
    1 x 128GB Samsung 840 Pro SSD
    1 x 1TB Sata
    1 x 160GB IDE
    1 x 2Tb WD External My Book Elite
    1 x 1TB WD External My Book Elite
    1 x 4TB WD External My Book
    PSU
    Thermaltake 850W XT
    Case
    Coolermaster Storm Sniper Black Edition
    Cooling
    AC-ALPINE-64PRO ARTIC COOLING
    Keyboard
    12 year old Compaq, cant see any of the letters anymore :)
    Mouse
    Microflacid Sterile
    Internet Speed
    ADSL2+
    Other Info
    My husband and I divorced over religious differences.. He thought he was God and I didn't.
See what happens when you start asking questions. I've had problems with cars that the mechanics couldn't find. When I asked them what controls whatever I'm having the problem with, they know and then find out that's where the problem is.
 

My Computer

System One

  • Operating System
    Vista Home Premium 64 bit SP2
    Manufacturer/Model
    Cyberpower
    CPU
    Intel Quad CPU Q6700 2.67 GHZ
    Motherboard
    NVIDIA 780i
    Memory
    4 GB
    Graphics Card(s)
    MSI GTX 560 TI Twin Frozr
    Sound Card
    Sound Blaster SB Audigy
    Monitor(s) Displays
    Viewsonic VG2436
    Screen Resolution
    1920x1080p
    Hard Drives
    Samsung HD 105SI
    WDC WD20
    Case
    Apevia XJupiter
    Cooling
    air
    Keyboard
    Logitech MX 3200
    Mouse
    Logitech MX 600
    Internet Speed
    30 Mbps
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