Help - Licenses reset to one


  1.    02 Oct 2009 #1
    Mike Guest

    Help - Licenses reset to one


    Folks,

    I got a call from a user about not being able to connect ot our SBS
    Exchange. I had a license error on the screen and in server management,
    under licenses, it shows I have 50 available, but my maximum is set to one.
    I think this happened because I also ran out of disk space on the server -
    not sure yet what took up all the space, I had about 2Gb free yesterday.
    Anyway, I have cleaned up some space, but my license server still shows
    maximum of one. I tried to restore my licenses, but that has no effect, as
    the licenses are there, but the max is one. Any advice?

    Mike

      My System SpecsSystem Spec

  2.    02 Oct 2009 #2
    Mike Guest

    RE: Help - Licenses reset to one


    Ok, I might be panicking for not a good reason, but I'm still bothered by
    this. Normally it shows me maximum usage of some number in the 30's - and my
    total number of licenses is 50. However, my users seem to be working just
    fine. I thought with the maximum usage set to one, everything would be
    broke. Why is it suddenly not showing me the user licenses in use?

    I'm the same guy who has had problems with all of my licenses reset to 5,
    and I have to do a restore at least once a week. I haven't figured out what
    has caused that yet - I've excluded the license stuff from AV and backups,
    but it is still happening.

    Mike

    "Mike" wrote:

    > Folks,
    >
    > I got a call from a user about not being able to connect ot our SBS
    > Exchange. I had a license error on the screen and in server management,
    > under licenses, it shows I have 50 available, but my maximum is set to one.
    > I think this happened because I also ran out of disk space on the server -
    > not sure yet what took up all the space, I had about 2Gb free yesterday.
    > Anyway, I have cleaned up some space, but my license server still shows
    > maximum of one. I tried to restore my licenses, but that has no effect, as
    > the licenses are there, but the max is one. Any advice?
    >
    > Mike
    >
      My System SpecsSystem Spec

  3.    02 Oct 2009 #3
    SteveB Guest

    Re: Help - Licenses reset to one


    Did you reboot the server after your disk space issue? I think you're fine
    since the 50 are still showing and as users login you should see the max
    usage increase-remember that SBS 2003 can't count license usage very well.
    You do need to solve the underlying problem of what is resetting the
    licenses to 5 so frequently.

    "Mike" <Mike@newsgroup> wrote in message
    news:BC563B17-8161-4765-8455-2BE0B49E2EA9@newsgroup

    > Ok, I might be panicking for not a good reason, but I'm still bothered by
    > this. Normally it shows me maximum usage of some number in the 30's - and
    > my
    > total number of licenses is 50. However, my users seem to be working just
    > fine. I thought with the maximum usage set to one, everything would be
    > broke. Why is it suddenly not showing me the user licenses in use?
    >
    > I'm the same guy who has had problems with all of my licenses reset to 5,
    > and I have to do a restore at least once a week. I haven't figured out
    > what
    > has caused that yet - I've excluded the license stuff from AV and backups,
    > but it is still happening.
    >
    > Mike
    >
    > "Mike" wrote:
    >

    >> Folks,
    >>
    >> I got a call from a user about not being able to connect ot our SBS
    >> Exchange. I had a license error on the screen and in server management,
    >> under licenses, it shows I have 50 available, but my maximum is set to
    >> one.
    >> I think this happened because I also ran out of disk space on the
    >> server -
    >> not sure yet what took up all the space, I had about 2Gb free yesterday.
    >> Anyway, I have cleaned up some space, but my license server still shows
    >> maximum of one. I tried to restore my licenses, but that has no effect,
    >> as
    >> the licenses are there, but the max is one. Any advice?
    >>
    >> Mike
    >>

      My System SpecsSystem Spec

  4.    02 Oct 2009 #4
    Mike Guest

    Re: Help - Licenses reset to one


    Steve,

    thanks, yes I did reboot the server. Something is eating my disk space
    though, as I had about 2.5 Gb free, and even now after deleting old e-mails
    in the ucearchive, I'm down to about 1.5Gb.

    Mike


    "SteveB" wrote:

    > Did you reboot the server after your disk space issue? I think you're fine
    > since the 50 are still showing and as users login you should see the max
    > usage increase-remember that SBS 2003 can't count license usage very well.
    > You do need to solve the underlying problem of what is resetting the
    > licenses to 5 so frequently.
    >
    > "Mike" <Mike@newsgroup> wrote in message
    > news:BC563B17-8161-4765-8455-2BE0B49E2EA9@newsgroup

    > > Ok, I might be panicking for not a good reason, but I'm still bothered by
    > > this. Normally it shows me maximum usage of some number in the 30's - and
    > > my
    > > total number of licenses is 50. However, my users seem to be working just
    > > fine. I thought with the maximum usage set to one, everything would be
    > > broke. Why is it suddenly not showing me the user licenses in use?
    > >
    > > I'm the same guy who has had problems with all of my licenses reset to 5,
    > > and I have to do a restore at least once a week. I haven't figured out
    > > what
    > > has caused that yet - I've excluded the license stuff from AV and backups,
    > > but it is still happening.
    > >
    > > Mike
    > >
    > > "Mike" wrote:
    > >

    > >> Folks,
    > >>
    > >> I got a call from a user about not being able to connect ot our SBS
    > >> Exchange. I had a license error on the screen and in server management,
    > >> under licenses, it shows I have 50 available, but my maximum is set to
    > >> one.
    > >> I think this happened because I also ran out of disk space on the
    > >> server -
    > >> not sure yet what took up all the space, I had about 2Gb free yesterday.
    > >> Anyway, I have cleaned up some space, but my license server still shows
    > >> maximum of one. I tried to restore my licenses, but that has no effect,
    > >> as
    > >> the licenses are there, but the max is one. Any advice?
    > >>
    > >> Mike
    > >>
    >
    >
    >
      My System SpecsSystem Spec

  5.    02 Oct 2009 #5
    Cliff Galiher Guest

    Re: Help - Licenses reset to one


    Grab a program such as windirstat and find out where your space is going.

    Also though, for the record, even 2.5 gigs is not sufficient free space for
    an average server. NTFS pretty much *needs* 10% of the partition size to be
    free space, and performs much better if you can keep it at 20%. This means
    that for your average SBS installation, depending on disk sizes, you should
    be keeping 10 gigs free, not 2. And with that kind of free space, you
    *have* some room in case a log file runs away. If you set alert thresholds,
    you'll know that you've dipped below that 10 gig mark, but still have plenty
    of room to fix the situation before you actually fill up.

    -Cliff


    "Mike" <Mike@newsgroup> wrote in message
    news:F8EBF56A-0D42-41E0-8E7F-98A8AA5F6DE1@newsgroup

    > Steve,
    >
    > thanks, yes I did reboot the server. Something is eating my disk space
    > though, as I had about 2.5 Gb free, and even now after deleting old
    > e-mails
    > in the ucearchive, I'm down to about 1.5Gb.
    >
    > Mike
    >
    >
    > "SteveB" wrote:
    >

    >> Did you reboot the server after your disk space issue? I think you're
    >> fine
    >> since the 50 are still showing and as users login you should see the max
    >> usage increase-remember that SBS 2003 can't count license usage very
    >> well.
    >> You do need to solve the underlying problem of what is resetting the
    >> licenses to 5 so frequently.
    >>
    >> "Mike" <Mike@newsgroup> wrote in message
    >> news:BC563B17-8161-4765-8455-2BE0B49E2EA9@newsgroup

    >> > Ok, I might be panicking for not a good reason, but I'm still bothered
    >> > by
    >> > this. Normally it shows me maximum usage of some number in the 30's -
    >> > and
    >> > my
    >> > total number of licenses is 50. However, my users seem to be working
    >> > just
    >> > fine. I thought with the maximum usage set to one, everything would be
    >> > broke. Why is it suddenly not showing me the user licenses in use?
    >> >
    >> > I'm the same guy who has had problems with all of my licenses reset to
    >> > 5,
    >> > and I have to do a restore at least once a week. I haven't figured out
    >> > what
    >> > has caused that yet - I've excluded the license stuff from AV and
    >> > backups,
    >> > but it is still happening.
    >> >
    >> > Mike
    >> >
    >> > "Mike" wrote:
    >> >
    >> >> Folks,
    >> >>
    >> >> I got a call from a user about not being able to connect ot our SBS
    >> >> Exchange. I had a license error on the screen and in server
    >> >> management,
    >> >> under licenses, it shows I have 50 available, but my maximum is set to
    >> >> one.
    >> >> I think this happened because I also ran out of disk space on the
    >> >> server -
    >> >> not sure yet what took up all the space, I had about 2Gb free
    >> >> yesterday.
    >> >> Anyway, I have cleaned up some space, but my license server still
    >> >> shows
    >> >> maximum of one. I tried to restore my licenses, but that has no
    >> >> effect,
    >> >> as
    >> >> the licenses are there, but the max is one. Any advice?
    >> >>
    >> >> Mike
    >> >>
    >>
    >>
    >>
      My System SpecsSystem Spec

  6.    02 Oct 2009 #6
    Mike Guest

    Re: Help - Licenses reset to one


    Cliff,

    Thanks for the reply, I will look for the program you suggest and see what
    it tells me. Yeah, I woefully underestimated the amount of space needed for
    this server install when I did it. When I replace it early next year, I
    will be much more conservative in my disk space settings...

    Mike


    "Cliff Galiher" wrote:

    > Grab a program such as windirstat and find out where your space is going.
    >
    > Also though, for the record, even 2.5 gigs is not sufficient free space for
    > an average server. NTFS pretty much *needs* 10% of the partition size to be
    > free space, and performs much better if you can keep it at 20%. This means
    > that for your average SBS installation, depending on disk sizes, you should
    > be keeping 10 gigs free, not 2. And with that kind of free space, you
    > *have* some room in case a log file runs away. If you set alert thresholds,
    > you'll know that you've dipped below that 10 gig mark, but still have plenty
    > of room to fix the situation before you actually fill up.
    >
    > -Cliff
    >
    >
    > "Mike" <Mike@newsgroup> wrote in message
    > news:F8EBF56A-0D42-41E0-8E7F-98A8AA5F6DE1@newsgroup

    > > Steve,
    > >
    > > thanks, yes I did reboot the server. Something is eating my disk space
    > > though, as I had about 2.5 Gb free, and even now after deleting old
    > > e-mails
    > > in the ucearchive, I'm down to about 1.5Gb.
    > >
    > > Mike
    > >
    > >
    > > "SteveB" wrote:
    > >

    > >> Did you reboot the server after your disk space issue? I think you're
    > >> fine
    > >> since the 50 are still showing and as users login you should see the max
    > >> usage increase-remember that SBS 2003 can't count license usage very
    > >> well.
    > >> You do need to solve the underlying problem of what is resetting the
    > >> licenses to 5 so frequently.
    > >>
    > >> "Mike" <Mike@newsgroup> wrote in message
    > >> news:BC563B17-8161-4765-8455-2BE0B49E2EA9@newsgroup
    > >> > Ok, I might be panicking for not a good reason, but I'm still bothered
    > >> > by
    > >> > this. Normally it shows me maximum usage of some number in the 30's -
    > >> > and
    > >> > my
    > >> > total number of licenses is 50. However, my users seem to be working
    > >> > just
    > >> > fine. I thought with the maximum usage set to one, everything would be
    > >> > broke. Why is it suddenly not showing me the user licenses in use?
    > >> >
    > >> > I'm the same guy who has had problems with all of my licenses reset to
    > >> > 5,
    > >> > and I have to do a restore at least once a week. I haven't figured out
    > >> > what
    > >> > has caused that yet - I've excluded the license stuff from AV and
    > >> > backups,
    > >> > but it is still happening.
    > >> >
    > >> > Mike
    > >> >
    > >> > "Mike" wrote:
    > >> >
    > >> >> Folks,
    > >> >>
    > >> >> I got a call from a user about not being able to connect ot our SBS
    > >> >> Exchange. I had a license error on the screen and in server
    > >> >> management,
    > >> >> under licenses, it shows I have 50 available, but my maximum is set to
    > >> >> one.
    > >> >> I think this happened because I also ran out of disk space on the
    > >> >> server -
    > >> >> not sure yet what took up all the space, I had about 2Gb free
    > >> >> yesterday.
    > >> >> Anyway, I have cleaned up some space, but my license server still
    > >> >> shows
    > >> >> maximum of one. I tried to restore my licenses, but that has no
    > >> >> effect,
    > >> >> as
    > >> >> the licenses are there, but the max is one. Any advice?
    > >> >>
    > >> >> Mike
    > >> >>
    > >>
    > >>
    > >>
    >
      My System SpecsSystem Spec

  7.    05 Oct 2009 #7
    Al Williams Guest

    Re: Help - Licenses reset to one


    Make sure your anti-virus is not scanning the c:\windows\system32\lls folder
    where the licences are stored. If it detects a virus and attempts to cure
    the file (never use that setting IMHO) then your licences can go missing.
    Make sure you have the usual SBS/Exchange exclusions (google for more) as
    well:

    - all exchange and SQL/MSDE databases
    - temporary and urlcache folders
    - c:\windows\system32\lls
    - c:\windows\system32\inetsrv
    - c:\windows\SYSVOL

    --
    Allan Williams




    Mike wrote:

    > Folks,
    >
    > I got a call from a user about not being able to connect ot our SBS
    > Exchange. I had a license error on the screen and in server
    > management, under licenses, it shows I have 50 available, but my
    > maximum is set to one. I think this happened because I also ran out
    > of disk space on the server - not sure yet what took up all the
    > space, I had about 2Gb free yesterday. Anyway, I have cleaned up some
    > space, but my license server still shows maximum of one. I tried to
    > restore my licenses, but that has no effect, as the licenses are
    > there, but the max is one. Any advice?
    >
    > Mike

      My System SpecsSystem Spec

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