Microsoft office 2003/ Problem with Word

carl424

carl424

New Member
Hello there.

Microsoft office 2003 problem.
When starting microsoft word on vista ulitmate, there seems to be a problem

This will automatically shut down, saying there was a problem and is shutting down...
The other programs seem fine, Excel, powerpoint, etc.

I havent a clue what this could be, has anyone else had this problem.
In the top right corner of microsoft word it will say "Finalizing Installation" and then after you type a couple of sentences it will shut down on its own..

This is for a friend of mine, who had microsoft office put on when she bought the laptop of a friend, though she does not have the disk, so i wondered if this is an installation problem.

Would this be some sort of copy of microsoft office 2003, that was put on for her
She has only found this out now as her son needs to use word for school
( vista ultimate, 64 bit, sp2)
 

My Computer

System One

I assume that you're opening up Word from the Start menu here...

Open up the Start Menu and go to Word. Right-click on it. Open up its Compatability tab which is the third tab.

2003 is an XP product. Therefore, Word (and Excel and Access if they're 2003 versions) should be run in compatibility mode for "Windows XP (Service Pack 2)."

If this is not so, check the box and select Windows XP from the list to make it so amd OK the box to close it.

See if it runs now.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard dv6936us
    CPU
    Intel Core 2 Duo "Merom" T5750, 2 GHz, stock clocking
    Motherboard
    stock Quanta 30D2, v.792E
    Memory
    4 GHz, 667 MHz bus speed
    Graphics Card(s)
    NVIDIA GeForce 8400M GS, stock
    Sound Card
    stock Realtek software-based
    Monitor(s) Displays
    stock 15.4" widescreen
    Screen Resolution
    stock 1280 X 800
    Hard Drives
    stock Toshiba MK2546GSX and a Western Digital 1TB MyBook
    PSU
    stock
    Case
    stock
    Cooling
    stock plus Rocketfish model RF-LAPCOL
    Keyboard
    stock
    Mouse
    stock Synaptics Pointing Device
    Internet Speed
    Ludicrous Speed (~10.9 Mbps, more or less)
    Other Info
    Browser: Namoroka v1.9.2.3666 64-bit build. Computer specs:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01485288&tmp_task=prodinfoCategory&lc=en&dlc=en&cc=us&product=3747246
    I like chocolate milk!
You know, sometimes it's just best to call Microsoft to see if they can solve the problem. And if your friend's software is still under warranty, that's even better.
 

My Computer

System One

  • Manufacturer/Model
    HP Pavillion dv5t (Gen. 1)
    CPU
    Intel(R) Core(TM)2 Duo Processor T9400 (2.53 GHz)
    Memory
    4GB DDR2 System Memory (2 Dimm)
    Graphics Card(s)
    512 MB NVIDIA GeForce 9600M GT
    Monitor(s) Displays
    15.4" diagonal WSXGA+ High-Definition HP BrightView Widescreen Display
    Screen Resolution
    1680 x 1050
    Hard Drives
    320GB 5400RPM SATA Hard Drive with HP ProtectSmart Hard Drive Protection
    Keyboard
    built in - HP
    Mouse
    built in - Synaptics TouchPad V6.5 on PS/2 Port
    Internet Speed
    max
    Other Info
    ~ Intel Next-Gen Wireless-N Mini-card w/Bluetooth ~ Blu-Ray ROM DVD+/-R/RW ~ Integ. HDTV Hybrid Tuner ~ 12 Cell Battery ~ MS Office (Home Premium) 2007 ~

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard dv6936us
    CPU
    Intel Core 2 Duo "Merom" T5750, 2 GHz, stock clocking
    Motherboard
    stock Quanta 30D2, v.792E
    Memory
    4 GHz, 667 MHz bus speed
    Graphics Card(s)
    NVIDIA GeForce 8400M GS, stock
    Sound Card
    stock Realtek software-based
    Monitor(s) Displays
    stock 15.4" widescreen
    Screen Resolution
    stock 1280 X 800
    Hard Drives
    stock Toshiba MK2546GSX and a Western Digital 1TB MyBook
    PSU
    stock
    Case
    stock
    Cooling
    stock plus Rocketfish model RF-LAPCOL
    Keyboard
    stock
    Mouse
    stock Synaptics Pointing Device
    Internet Speed
    Ludicrous Speed (~10.9 Mbps, more or less)
    Other Info
    Browser: Namoroka v1.9.2.3666 64-bit build. Computer specs:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01485288&tmp_task=prodinfoCategory&lc=en&dlc=en&cc=us&product=3747246
    I like chocolate milk!
pauliewalnuts said:
I assume that you're opening up Word from the Start menu here...

Open up the Start Menu and go to Word. Right-click on it. Open up its Compatability tab which is the third tab.

2003 is an XP product. Therefore, Word (and Excel and Access if they're 2003 versions) should be run in compatibility mode for "Windows XP (Service Pack 2)."

If this is not so, check the box and select Windows XP from the list to make it so amd OK the box to close it.

See if it runs now.
Click to expand...

That is a great answer, i will try this later when the laptop is here.
I will let you know if it worked.....

Imperfect1 said:
You know, sometimes it's just best to call Microsoft to see if they can solve the problem. And if your friend's software is still under warranty, that's even better.
Click to expand...

I woulden't even know where to begin to get microsofts number, or even what department, and even if they have a microsoft support here in england.
If the above method does not work, i could go to the microsoft questions and answers forum, or just install open office.......thanks anyway

pauliewalnuts said:
There are programs that can open and save documents in MSWord format that are free.

Get Office 2007. Right now it's cheap as Hell for students.

This Office package costs less than $100 and has a user license for use on three different computers.

Or you could use a similar suite from OpenOffice.org - The Free and Open Productivity Suite.
Click to expand...

Thanks again, yes i do know about the free programs, and could just save the document in the word format.....:cool:
 

My Computer

System One

pauliewalnuts said:
I assume that you're opening up Word from the Start menu here...

Open up the Start Menu and go to Word. Right-click on it. Open up its Compatability tab which is the third tab.

2003 is an XP product. Therefore, Word (and Excel and Access if they're 2003 versions) should be run in compatibility mode for "Windows XP (Service Pack 2)."

If this is not so, check the box and select Windows XP from the list to make it so amd OK the box to close it.

See if it runs now.
Click to expand...

Open up the Start Menu and go to Word. Right-click on it. Open up its Compatability tab which is the third tab.
Click to expand...

I've checked this and there is no compatability tab...:D
 

My Computer

System One

The latest service pack might fix the problem.

How to check the version of Office 2003 you are using

The easiest way to find out if you're working with the latest good copy of Office 2003 is to go to the folder <your drive>:\Program Files (x86)\Microsoft Office\Office11

Hover your mouse over Excel.exe

The program details will come up, including the version of the software.

The following are the versions of Excel by service pack
11.0.5612.0 is the original version
11.0.6355.0 is Office Service Pack 1
11.0.7969.0 is SP#2
11.0.8173.0 is SP#3

To doublecheck, now hover your mouse over PowerPnt.exe
11.0.5529.0 original version
11.0.6361.0 SP#1
11.0.7969.0 SP#2
11.0.8173.0 SP#3

If you have any version that's not the latest version, download MS Office Service Pack 3. It contains packs 1 and 2. It fixes stability issues with Office including Word.
 

My Computer

System One

  • Manufacturer/Model
    Hewlett-Packard dv6936us
    CPU
    Intel Core 2 Duo "Merom" T5750, 2 GHz, stock clocking
    Motherboard
    stock Quanta 30D2, v.792E
    Memory
    4 GHz, 667 MHz bus speed
    Graphics Card(s)
    NVIDIA GeForce 8400M GS, stock
    Sound Card
    stock Realtek software-based
    Monitor(s) Displays
    stock 15.4" widescreen
    Screen Resolution
    stock 1280 X 800
    Hard Drives
    stock Toshiba MK2546GSX and a Western Digital 1TB MyBook
    PSU
    stock
    Case
    stock
    Cooling
    stock plus Rocketfish model RF-LAPCOL
    Keyboard
    stock
    Mouse
    stock Synaptics Pointing Device
    Internet Speed
    Ludicrous Speed (~10.9 Mbps, more or less)
    Other Info
    Browser: Namoroka v1.9.2.3666 64-bit build. Computer specs:
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01485288&tmp_task=prodinfoCategory&lc=en&dlc=en&cc=us&product=3747246
    I like chocolate milk!
Thankyou so much for that information pauliewalnuts.
I will check on this shortly as the laptop is not here at the moment.

But i will be sure to let you know :D
 

My Computer

System One

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