Microsoft Office for Student/Home 2010 Problem

I downloaded the trial version of Office 2010 to test for the 30 day period. I ended up buying Office for Student Home 2010. I uninstalled the test version and installed the new Student and Home. Now when I go to use Word, Excel, etc. it begins to install the loader and then goes to a Microsoft Single Image Page 2010 and then to a Configuration page before loading the program I try to open. This takes forever and is a real pain.

Although I uninstalled the trial version, the full office version shows all of the programs in the full version (Publisher, Access, One Note, etc.) I am running Vista, 32 bit, Service Pk 2 Home Premium.......good one for the experts. I need to lower my stress level on this one. Thanks!
 

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Although a little premature, I went back into my uninstaller and it shows that only Student Home and Office 2010 is loaded, (Your Uninstaller 2010). When I click on any of the full version programs in the start menu they load and become fully functional. They open the same as the S and Home 2010 with the Single Page Image 2010. I hope I don't have to reload my S/H 2010. I don't have any more PC access, my 3 pcs usage is complete and I'm not spending 150 bullocks to get another copy!
 

My Computer

I'm not sure what you did to uninstall the trial or how you went about installing the paid version (which it seems was not the same as the trial verion which was the more expensive one but the paid version can install the more expensive one as a trial during installation unless you specifically choose not to do that - and then removing it may require uninstalling the paid version and specifically choosing not to install the more expensive trial version as well), but from what is happening I strongly suspect the trial was not successfully removed (despite that you can't see it in that Uninstall program) or that it was unintentionally included when you installed the paid product and is at the bottom of your problems here. I don't know if we can uninstall it without causing problems with the purchased version (especially if it occurred during the installation of the paid product where it may not be listed as a separate installation), but will try to assist you.

First, let's try the typically recommended approach and see if it works (who knows, this might actually be easy - though I tend to doubt it). Go to: Remove or uninstall Office 2010 Trial - Access - Microsoft Office and follow the instructions. If it works as hoped, it should provide options to uninstall the trial and perhaps to activate (or verifiy activation of) the paid version. See if there are uninstall options there and follow the directions. I assume the Trial version is not listed in Programs and Features (or you'd have just done that) - so the second option probably isn't really an option. Reboot and see what happens.

Download Revo Revo Uninstaller Freeware - free software download and software review - uninstall and clean-up utility from SnapFiles and run it and see if the Office Trial shows up as an option (hopefully it will). If so, use Advanced Mode to uninstall it (but be careful that when you are given the option to delete registry entries and files/folders that you ONLY check those that apply to the trial and not any that apply to the paid installation - if you delete the wrong things, you will almost certainly need to re-install. Check carefully to get as much as possible without taking any risks - if in doubt, leave it alone and don't delete it). Reboot and see if that helps.

I hope one of these two solutions works. If not, post back and I'll do additional research to try to come up with an answer (but suspect uninstalling all the Office suites may then be required - though I suspect you won't have as much of an activation problem as you envision if the cause is a problem like this and not an attempt to install the product too many times - but I could be wrong and will try to check this first). Where did you get the trial and where did you get the paid product? While I understand your concern about having used all the purchased activations already, I do not understand what you mean by you don't have anymore PC access - could you please explain what that means?

Good luck!
 
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System One

  • Manufacturer/Model
    Dell Inc. MP061 Inspiron E1705
    CPU
    2.00 gigahertz Intel Core 2 Duo 64 kilobyte primary memory
    Motherboard
    Board: Dell Inc. 0YD479 Bus Clock: 166 megahertz
    Memory
    2046 Megabytes Usable Installed Memory
    Graphics Card(s)
    ATI Mobility Radeon X1400 (Microsoft Corporation - WDDM) [Di
    Sound Card
    SigmaTel High Definition Audio CODEC
    Monitor(s) Displays
    Generic PnP Monitor (17.2"vis)
    Screen Resolution
    1920 x 1200 pixels
    Hard Drives
    Hitachi HTS541616J9SA00 [Hard drive] (160.04 GB) -- drive 0, s/n SB2411SJGLLRMB, rev SB4OC74P, SMART Status: Healthy
    Case
    Chassis Serial Number: 5YK95C1
    Keyboard
    Standard PS/2 Keyboard
    Mouse
    Logitech HID-compliant Cordless Mouse
    Internet Speed
    1958 Kbps download ; 754.8 Kbps upload
    Other Info
    Optiarc DVD+-RW AD-5540A ATA Device [CD-ROM drive]

    Dell AIO Printer A940

    Conexant HDA D110 MDC V.92 Modem

    6TO4 Adapter
    Broadcom 440x 10/100 Integrated Controller
    Broadcom 802.11n Network Adapter
    Microsoft ISATAP Adapter
    Teredo Tunneling Pseudo-Interface

    Router Linksys / WRT54G -01
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