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32 bit programs can not access internet HELP!

jort84

New Member
Messages
2
#1
Hey guys I really need some help here. Basically out of the blue none of my 32 bit applications are able to access the internet such as Internet Explorer, FireFox, Steam, etc... IE 64 does work.

This happened 2 days ago and I got frustrated and simply formatted and reinstalled. Now today on this clean install I'm having the same issue! :cry:

I've run numerous hardware test and have determined my hardware is not at fault, I need help guys. How can I fix this what could have caused this?

I have all released updates installed (through built-in windows update) latest drivers for mobo/video/sound/network/etc...

I ran a sfc /scannow and that came back clean, did a check disk and it says it fixed some file system problems but nothing changed with regards to my problem.

System Specs:

Vista 64
A64 4600+
2GB DDR800
250GB Seagate SATA 3.0
Geforce 8800GTX
Using onboard nic card/sound.
 

My Computer

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#2
Hey guys I really need some help here. Basically out of the blue none of my 32 bit applications are able to access the internet such as Internet Explorer, FireFox, Steam, etc... IE 64 does work.

This happened 2 days ago and I got frustrated and simply formatted and reinstalled. Now today on this clean install I'm having the same issue! :cry:

I've run numerous hardware test and have determined my hardware is not at fault, I need help guys. How can I fix this what could have caused this?

I have all released updates installed (through built-in windows update) latest drivers for mobo/video/sound/network/etc...

I ran a sfc /scannow and that came back clean, did a check disk and it says it fixed some file system problems but nothing changed with regards to my problem.

System Specs:

Vista 64
A64 4600+
2GB DDR800
250GB Seagate SATA 3.0
Geforce 8800GTX
Using onboard nic card/sound.
Hi Jort84,

Welcome to the Vistax64.com forum.

This tutorial will show you how to fix the "Help and Support". Look at the solution for, "The Windows Help (WinHlp32.exe) program is no longer included in Windows".

http://www.vistax64.com/tutorials/87497-help-support-vista.html

Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

jort84

New Member
Messages
2
#3
Hi Jort84,

Welcome to the Vistax64.com forum.

This tutorial will show you how to fix the "Help and Support". Look at the solution for, "The Windows Help (WinHlp32.exe) program is no longer included in Windows".

http://www.vistax64.com/tutorials/87497-help-support-vista.html

Shawn
Thank you for taking the time to read my post however, you seem to have completely mis-understood what my problem is.

I do not need nor care for the windows help file. My 32 bit applications can no longer access my internet connection however, my 64 bit programs such as IE 64 can. I need to fix this problem.

Thanks...
 

My Computer

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#4
Thank you for taking the time to read my post however, you seem to have completely mis-understood what my problem is.

I do not need nor care for the windows help file. My 32 bit applications can no longer access my internet connection however, my 64 bit programs such as IE 64 can. I need to fix this problem.

Thanks...
Wow Jort84,

I sure did miss what you where asking help on. I must have went blind. (haha) Stayed up to late.

Check and make sure that they are allowed access or added to the exceptions list with the Firewall program. If you are using Windows Firewall, then this tutorial will show you how if needed.

http://www.vistax64.com/tutorials/65334-windows-firewall.html

Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

ricebus

New Member
Messages
3
#5
OMG!

This is exactly the same problem I have!
It happend once when I download the beta SP1 for vista, so I reformatted the computer cause I thought the SP I downloaded was corrupted, but it happend again yesterday after I ran Windows Update!

32bit programs can't access the internet althought 64bit ones can access the internet (like IE 64 which I'm using right now).
I checked the firewall thing but it's not the issue.

Also, some 32bit programs keep crashing when I try to run them.
I think it's a problem with the 32bit emulator but I have no idea how to fix it. nor does Google since this is the only relevant link I've found regarding the issue.

HELP? :cry:
 

My Computer

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#6
Hi Ricebus,

Welcome to the forum. :party:

You might try Resetting IE7 to see if it will help you. You may have a add-on in IE7 that is causing it to not work properly. When you are done resetting, you can enable the add-ons one by one until you find out which one is causing the problem.

In IE7:
1. Click Tools - Internet Options
2. Click Advanced
3. Click Reset

To Enable/Disable the add-ons one by one:
1. Click Tools - Manage Add-ons - Enable or Disable Add-ons
2. Under Show, change this to see the other listings of add-ons.
3. Just dot Enable or Disable at the bottom.


For the other 32 bit programs, you might try running them in Compatibility Mode with XP (SP2) to see if they will run better. This tutorial will show you how.

How to Use Compatibilty Mode in Vista

Hope this helps,
Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#8
Well Ricebus,

I would tell you to do a clean install to fix the problem, but you said you already did that. Since it is happening when you do a Windows Update, I would uninstall that update that you suspect is causing the problem. Once you have it narrowed down to the one(s) that is causing this, I would hide the update so it will not show up in Windows Update anymore. These tutorials will show you how.

How to Uninstall a Windows Update in Vista

How to Hide or Unhide a Windows Update in Vista


Hope this helps,
Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

ricebus

New Member
Messages
3
#9
Uhm brink, I used system restore to reverse the effect of the updates and the problem still exists, so I think it I already tried uninstalling the updates :\
 

My Computer

Brink

Staff member
mvp
Messages
32,202
Location
Oklahoma, USA
#10
System Restore should have removed it, but you might double check to see if the Update is listed or not to make sure it is uninstalled. See the Uninstall link above for how to see the list.

I do not know what else to try. :confused:

Shawn
 

My Computers

System One System Two

  • Show second system?
    Yes
    Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS Maximus X Code Z370
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    250GB Samsung 960 EVO M.2,
    256GB OCZ Vector,
    6TB WD Black WD6001FZWX
    PSU
    Seasonic Prime Titanium 850W
    Case
    Corsair Air 740
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    300 Mb/s Download and 30 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Creative F200 webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB6190 cable modem,
    APC SMART-UPS RT 1000 XL,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

fionny

New Member
Messages
2
#11
Seems i had a virus lurking which nod32 did not detect until i ran a restore point. Hidden under an office application

imekrmig.exe

After restore nod32 picked it up and quarantined it and all went well again, not what i initially thought of it being an update from microsoft.

Cheers Guys, hope it helps.

Fionny
 
Last edited:

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fionny

New Member
Messages
2
#12
Ok seems i was wrong on it being the virus i had picked up, found the solution on another forum somewhere when the problem re-occured for me.

NOD32 seems to be the culprit, turn of http checking in the IMON module job done not sure if this will cure the problem if its already manifested itself but if it hasnt it should prevent it, at least it hasnt come back at me again yet thank god.

Regards,
Fionn
 

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