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AcGenral.DLL problem on boot up after installing sp 2

Messages
16
#1
i went and downloaded the sp 2 and i let it install and i unticked the restart automaticaly and i let it install and i restarted and it was turning of as it was updating it and booted up i got a message "!! 0xc0190036 !! 344/44606 (acgenral.dll) so i waited for a while and turned my pc of and then i put the vista cd in and it did;t even find any errors.
Now i can;t even go in to my pc cuz of tht error can some one tell me what to do? I really need help and i am oon my phone so i can;t really provied u with alot of info and sorry for the spelling mistakes.
Plz help thanks in advance
 

My Computer

richc46

Staff member
Vista Guru
Gold Member
Messages
20,105
Location
Fairfield County, CT
#2
So, you are saying that you cannot boot to the desktop, is that correct?
If that is correct, try to boot in safe mode. Continually, hit f8, while trying to boot.
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS420
    Memory
    6 gig
    Graphics Card(s)
    ATI Radeon HD3650 256 MB
    Sound Card
    Intergrated 7.1 Channel Audio
    Monitor(s) Displays
    Dell SP2009W 20 inch Flat Panel w Webcam
    Hard Drives
    640 gb
    Cooling
    Fan
    Mouse
    Dell USB 4 button optical
    Keyboard
    Dell USB
    Other Info
    DSL provided by ATT

Flavius

Expelled
Messages
2,049
#3
i went and downloaded the sp 2 and i let it install and i unticked the restart automaticaly and i let it install and i restarted and it was turning of as it was updating it and booted up i got a message "!! 0xc0190036 !! 344/44606 (acgenral.dll) so i waited for a while and turned my pc of and then i put the vista cd in and it did;t even find any errors.
Restore system if you can from safe mode level or from WinRE (read below)
http://www.vistax64.com/tutorials/76905-system-restore-how.html

Diagnose your hdd by using manufacturer tool - this error many times relate to issue with hdd.
 

My Computer

Messages
3,375
#5
i cant boot my pc up in safe mode left it over an hour and nothing has happend and i got a new internal hard drive. Could that be the problem?
Did you try Safe Mode Method 2 from that tutorial?

Thanks!

Richard
 

My Computer

System One

  • Manufacturer/Model
    Dell XPS 420
    CPU
    Intel Core 2 Quad Q9300 2.50GHz
    Motherboard
    Stock Dell 0TP406
    Memory
    4 gb (DDR2 800) 400MHz
    Graphics Card(s)
    ATI Radeon HD 3870 (512 MBytes)
    Sound Card
    Onboard
    Monitor(s) Displays
    1 x Dell 2007FP and 1 x (old) Sonic flat screen
    Screen Resolution
    1600 x 1200 and 1280 x 1204
    Hard Drives
    1 x 640Gb (SATA 300)
    Western Digital: WDC WD6400AAKS-75A7B0

    1 x 1Tb (SATA 600)
    Western Digital: Caviar Black, SATA 6GB/S, 64Mb cache, 8ms
    Western Digital: WDC WD1002FAEX-00Z3A0 ATA Device
    PSU
    Stock PSU - 375W
    Case
    Dell XPS 420
    Cooling
    Stock Fan
    Mouse
    Advent Optical ADE-WG01 (colour change light up)
    Keyboard
    Dell Bluetooth
    Internet Speed
    120 kb/s
    Other Info
    ASUS USB 3.0 5Gbps/SATA 6Gbps - PCI-Express Combo Controller Card (U3S6)

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