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Application has stopped working error

winaim

New Member
Messages
1
#1
Hi, My laptop runs Windows Vista Business. It also runs F-Secure PC Security Shield. I recently downloaded and installed Amazon's Kindle for PC Beta software application. When I try to launch this application, an error message gets displayed which reads as "Amazon Kindle For PC Application has stopped working" with two options, Debug or Close program. The Close Program action shuts down the application appropriately. I have given below dump of the log when I take the action of Debug on the error message window I described above.

The user id using which I log into my laptop has adminstrator rights. I have tried running the application 'as administrator' (any ways) and did not get a different result. I tried changing the DEP (Data Execution Prevention) feature setup as prompted / suggested by the system via certain help messages and did not find any change in the behaviour.

Interestingly, if I am not connected to the internet, the same application loads successfully. I suspect this might be caused by the F-Secure PC Security Shield, however, I am not sure if that is 'the' only root cause. I would NOT like to consider an option of switching off F-Secure PC Security Shield.

I have not sought help from Amazon yet which could be one option.

Suggestions, comments are welcome.

Thanks in advance.


The log from Debug:

'KindleForPC.exe': Loaded 'C:\Users\Xinna\AppData\Local\Amazon\Kindle For PC\application\KindleForPC.exe'
'KindleForPC.exe': Loaded 'C:\Windows\System32\ntdll.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\kernel32.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\wininet.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\msvcrt.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\shlwapi.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\gdi32.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\user32.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\advapi32.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\rpcrt4.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\normaliz.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\urlmon.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\ole32.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\oleaut32.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\iertutil.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\winmm.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\oleacc.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\comdlg32.dll'
'KindleForPC.exe': Loaded 'C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6002.18005_none_5cb72f96088b0de0\comctl32.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\shell32.dll'
'KindleForPC.exe': Loaded 'C:\Windows\winsxs\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.21022.8_none_bcb86ed6ac711f91\msvcp90.dll'
'KindleForPC.exe': Loaded 'C:\Windows\winsxs\x86_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.21022.8_none_bcb86ed6ac711f91\msvcr90.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\crypt32.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\msasn1.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\userenv.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\secur32.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\wintrust.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\imagehlp.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\ws2_32.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\nsi.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\imm32.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\msctf.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\lpk.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\usp10.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\uxtheme.dll'
'KindleForPC.exe': Loaded 'C:\Program Files\PC Security Shield\Spam Control\fsscoepl.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\nvsvc.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\wtsapi32.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\setupapi.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\powrprof.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\BtMmHook.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\psapi.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\msimg32.dll'
'KindleForPC.exe': Loaded 'C:\Program Files\PC Security Shield\Scanner-Interface\fsgkiapi.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\mswsock.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\IPHLPAPI.DLL'
'KindleForPC.exe': Loaded 'C:\Windows\System32\dhcpcsvc.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\dnsapi.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\winnsi.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\dhcpcsvc6.dll'
'KindleForPC.exe': Loaded 'C:\Windows\System32\rasadhlp.dll'
The thread 'Win32 Thread' (0x22dc) has exited with code 0 (0x0).
First-chance exception at 0x34011e99 in KindleForPC.exe: 0xC0000005: Access violation.
 

My Computer

sufur

New Member
Messages
3
#2
I have the same problem. Using Vista x64 and the f-secure software. Amazon has no solution, nor do I. Just wondering if you found one yourself.
 

My Computer

stoneys-nutz

Gamerholic
Vista Guru
Gold Member
Messages
2,685
Location
Wale's
#3

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) 3.0GHz@3.9GHz
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics Card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor
    300 Gig Maxtor
    300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Mouse
    Logitech G5
    Keyboard
    Logitech G15
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set

sufur

New Member
Messages
3
#4
Looks as if adding the exception would be the only thing that might work, of course it may open a can of worms with all my other software. Not sure I will try it yet. I'm letting Amazon deal with it but I dont expect any solution from them. I've not read of anyone else (other than the originator of this thread) having the problem.

Thanks for you help, it is most appreciated. At least I better understand the purpose of DEP.
 

My Computer

stoneys-nutz

Gamerholic
Vista Guru
Gold Member
Messages
2,685
Location
Wale's
#5
Your very welcome, i hope it works out for you, good luck.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) 3.0GHz@3.9GHz
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics Card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor
    300 Gig Maxtor
    300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Mouse
    Logitech G5
    Keyboard
    Logitech G15
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set

sufur

New Member
Messages
3
#6
Just FYI, I decided I would try making the exception. Turns out Windows will not allow you to make an exception for that program. So, looks as if it is a software problem, but just think more people would have had an issue, but I cant even begin to imagine all the possible permutations that could exist. " Vista x64 " doesn't really cover it all!!!
 

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