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Backup Transient error message.

C

Captain Al

#1
I am unable to backup (files or computer) on a New Gateway desktop with Vista
Ultimate. Came with dual partitioned hard drive. 2nd partition contains
standard recovery data (Windows File copies). Vista backup program
configured to also backup to this partition. Added second hard drive for
backups and it works fine. Reconfigured Backup program to backup this drive.
Completed first backup successfully. Subsequent attempts to this drive or a
DVD result in the following message. “The Backup did not complete
successfully. A Shadow copy could not be created for the following reason:
The writer experienced a transient Error. If the backup process is retied,
the error may not reoccur. 0X800423F3â€
 
J

Jill Zoeller [MSFT]

#2
This is the first I've seen of this error. Will you contact me via email?
(Remove "online" from my address.) I'd like you to generate a log file for
me and send me some screenshots of your hardware setup.

Thanks!

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.


"Captain Al" <Captain Al@discussions.microsoft.com> wrote in message
news:217FA674-EF07-43C2-8EC3-87DBD40FB3CA@microsoft.com...
>I am unable to backup (files or computer) on a New Gateway desktop with
>Vista
> Ultimate. Came with dual partitioned hard drive. 2nd partition contains
> standard recovery data (Windows File copies). Vista backup program
> configured to also backup to this partition. Added second hard drive for
> backups and it works fine. Reconfigured Backup program to backup this
> drive.
> Completed first backup successfully. Subsequent attempts to this drive or
> a
> DVD result in the following message. “The Backup did not complete
> successfully. A Shadow copy could not be created for the following
> reason:
> The writer experienced a transient Error. If the backup process is
> retied,
> the error may not reoccur. 0X800423F3â€
 
C

Captain Al

#3
Thank you Jill, Email has been sent.

"Jill Zoeller [MSFT]" wrote:

> This is the first I've seen of this error. Will you contact me via email?
> (Remove "online" from my address.) I'd like you to generate a log file for
> me and send me some screenshots of your hardware setup.
>
> Thanks!
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> Want to learn more about Windows file and storage technologies? Visit our
> team blog at http://blogs.technet.com/filecab/default.aspx.
>
>
> "Captain Al" <Captain Al@discussions.microsoft.com> wrote in message
> news:217FA674-EF07-43C2-8EC3-87DBD40FB3CA@microsoft.com...
> >I am unable to backup (files or computer) on a New Gateway desktop with
> >Vista
> > Ultimate. Came with dual partitioned hard drive. 2nd partition contains
> > standard recovery data (Windows File copies). Vista backup program
> > configured to also backup to this partition. Added second hard drive for
> > backups and it works fine. Reconfigured Backup program to backup this
> > drive.
> > Completed first backup successfully. Subsequent attempts to this drive or
> > a
> > DVD result in the following message. “The Backup did not complete
> > successfully. A Shadow copy could not be created for the following
> > reason:
> > The writer experienced a transient Error. If the backup process is
> > retied,
> > the error may not reoccur. 0X800423F3â€

>
>
 
N

Nancy

#4
Want to know reply

Did you get an answer to this questions? I've received the same error message and cannot complete a subsequent back-up from the first one I created. The first back was successful but any subsequent backups fail for this same reason 'can't create a shadow copy'.

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com
 
T

Tom Willett

#5
Re: Want to know reply

What question? What error message?
Don't eggheaders know how to post to a newsgroup?

<Nancy> wrote in message news:2007326132722roldang1@comcast.net...
| Did you get an answer to this questions? I've received the same error
message and cannot complete a subsequent back-up from the first one I
created. The first back was successful but any subsequent backups fail for
this same reason 'can't create a shadow copy'.
|
| EggHeadCafe.com - .NET Developer Portal of Choice
| http://www.eggheadcafe.com
 
J

Jill Zoeller [MSFT]

#6
Re: Want to know reply

No, we don't have a resolution yet. We know it's a VSS error, but we don't
know the cause. I've advised the customer to contact product support, which
I wish I didn't have to do. I'll let them know that we've had another report
of this though.

What kind of computer do you have--is it brand new? Are you getting the
exact same error code as the other customer?

--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.


"Nancy" wrote in message news:2007326132722roldang1@comcast.net...
> Did you get an answer to this questions? I've received the same error
> message and cannot complete a subsequent back-up from the first one I
> created. The first back was successful but any subsequent backups fail
> for this same reason 'can't create a shadow copy'.
>
> EggHeadCafe.com - .NET Developer Portal of Choice
> http://www.eggheadcafe.com
 
R

Ronnie Vernon MVP

#7
Re: Want to know reply

Hi Tom

Apparently the ".NET Developer Portal of Choice" doesn't have any developers
who know how to port a website forum to the newsgroups properly.

--

Ronnie Vernon
Microsoft MVP
Windows Shell/User


"Tom Willett" <tompepper@mvps.invalid> wrote in message
news:OVHDXZ9bHHA.1240@TK2MSFTNGP04.phx.gbl...
> What question? What error message?
> Don't eggheaders know how to post to a newsgroup?
>
> <Nancy> wrote in message news:2007326132722roldang1@comcast.net...
> | Did you get an answer to this questions? I've received the same error
> message and cannot complete a subsequent back-up from the first one I
> created. The first back was successful but any subsequent backups fail
> for
> this same reason 'can't create a shadow copy'.
> |
> | EggHeadCafe.com - .NET Developer Portal of Choice
> | http://www.eggheadcafe.com
>
>
 
C

Captain Al

#8
Re: Want to know reply

For those following this string, the problem is solved. In Services, the
Volume Shadow Copy Service was set to “Manual†start, and had not been
started. This was changed to “Automaticâ€, then clicked on “Startâ€. Problem
no longer exits.


"Jill Zoeller [MSFT]" wrote:

> No, we don't have a resolution yet. We know it's a VSS error, but we don't
> know the cause. I've advised the customer to contact product support, which
> I wish I didn't have to do. I'll let them know that we've had another report
> of this though.
>
> What kind of computer do you have--is it brand new? Are you getting the
> exact same error code as the other customer?
>
> --
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> Want to learn more about Windows file and storage technologies? Visit our
> team blog at http://blogs.technet.com/filecab/default.aspx.
>
>
> "Nancy" wrote in message news:2007326132722roldang1@comcast.net...
> > Did you get an answer to this questions? I've received the same error
> > message and cannot complete a subsequent back-up from the first one I
> > created. The first back was successful but any subsequent backups fail
> > for this same reason 'can't create a shadow copy'.
> >
> > EggHeadCafe.com - .NET Developer Portal of Choice
> > http://www.eggheadcafe.com

>
>
 
O

occupant

#9
Re: Want to know reply

Not so fast, Captain Al,

I too, am receiving "the writer experienced a transient error" message
(0X800423F3) and cannot backup my 'puter. Your fix does nothing to eliminate
the problem.

I'm running Visa Premium on a brand new Gateway. Gateway support has been
very helpful with suggestions like "check to make sure the computer is
plugged in."

Does anyone have any other suggestions?






"Captain Al" wrote:

> For those following this string, the problem is solved. In Services, the
> Volume Shadow Copy Service was set to “Manual†start, and had not been
> started. This was changed to “Automaticâ€, then clicked on “Startâ€. Problem
> no longer exits.
>
>
> "Jill Zoeller [MSFT]" wrote:
>
> > No, we don't have a resolution yet. We know it's a VSS error, but we don't
> > know the cause. I've advised the customer to contact product support, which
> > I wish I didn't have to do. I'll let them know that we've had another report
> > of this though.
> >
> > What kind of computer do you have--is it brand new? Are you getting the
> > exact same error code as the other customer?
> >
> > --
> > This posting is provided "AS IS" with no warranties, and confers no rights.
> >
> > Want to learn more about Windows file and storage technologies? Visit our
> > team blog at http://blogs.technet.com/filecab/default.aspx.
> >
> >
> > "Nancy" wrote in message news:2007326132722roldang1@comcast.net...
> > > Did you get an answer to this questions? I've received the same error
> > > message and cannot complete a subsequent back-up from the first one I
> > > created. The first back was successful but any subsequent backups fail
> > > for this same reason 'can't create a shadow copy'.
> > >
> > > EggHeadCafe.com - .NET Developer Portal of Choice
> > > http://www.eggheadcafe.com

> >
> >
 
D

Doris Day - MFB

#10
Re: Want to know reply

occupant wrote:

> Not so fast, Captain Al,
>
> I too, am receiving "the writer experienced a transient error" message
> (0X800423F3) and cannot backup my 'puter. Your fix does nothing to
> eliminate the problem.
>
> I'm running Visa Premium on a brand new Gateway. Gateway support has
> been
> very helpful with suggestions like "check to make sure the computer is
> plugged in."
>
> Does anyone have any other suggestions?
>

Unplug the computer and then plug it in again. Place the Ubuntu LiveCD in
the drive. Restart your computer. When the desktop appears, click the
Install icon. Make sure to have Ubuntu use your whole hard drive. That way
Vista and all your problems will be gone forever.

http://www.ubuntu.com


Love and Kisses,
Doris

--
My Microsoft Hero (he loves this company!) ... http://tinyurl.com/yp9cn2
Title Says It All ... http://tinyurl.com/2ssodl
 
O

occupant

#11
Re: Want to know reply

very funny, and believe me, I'm almost there..... Vista has all this eye
candy to make it look like Mac OS X, but if you want it to actually work you
have to disable most of the effects. And I have 3G of RAM. ...was over at
a friend's house, checked the RAM on his Mac.. 526 Mb and it flies.

Too late to buy a mac.. maybe I'll just go check out ubuntu .....


"Doris Day - MFB" wrote:

> occupant wrote:
>
> > Not so fast, Captain Al,
> >
> > I too, am receiving "the writer experienced a transient error" message
> > (0X800423F3) and cannot backup my 'puter. Your fix does nothing to
> > eliminate the problem.
> >
> > I'm running Visa Premium on a brand new Gateway. Gateway support has
> > been
> > very helpful with suggestions like "check to make sure the computer is
> > plugged in."
> >
> > Does anyone have any other suggestions?
> >

> Unplug the computer and then plug it in again. Place the Ubuntu LiveCD in
> the drive. Restart your computer. When the desktop appears, click the
> Install icon. Make sure to have Ubuntu use your whole hard drive. That way
> Vista and all your problems will be gone forever.
>
> http://www.ubuntu.com
>
>
> Love and Kisses,
> Doris
>
> --
> My Microsoft Hero (he loves this company!) ... http://tinyurl.com/yp9cn2
> Title Says It All ... http://tinyurl.com/2ssodl
>
>
>
>
 
D

Doris Day - MFB

#12
Re: Want to know reply

occupant wrote:

> very funny, and believe me, I'm almost there..... Vista has all this eye
> candy to make it look like Mac OS X, but if you want it to actually work
> you
> have to disable most of the effects. And I have 3G of RAM. ...was over
> at a friend's house, checked the RAM on his Mac.. 526 Mb and it flies.
>
> Too late to buy a mac.. maybe I'll just go check out ubuntu .....
>

Today I installed Beryl on my laptop (1.4GHz) with 512MB RAM, onboard shared
video card. Now I have a 3d desktop and it doesn't slowdown at all and
looks and works much nicer than Vista. Cost? Nothing.

Love and Kisses,
Doris

--
My Microsoft Hero (he loves this company!) ... http://tinyurl.com/yp9cn2
Title Says It All ... http://tinyurl.com/2ssodl
 
J

Jill Zoeller [MSFT]

#13
Re: Want to know reply

From the Gateway customers I've worked with, their only solution has been to
do a clean install. We've had reports of other errors like this on Gateways
caused by imaging problems, so this problem might also be an imaging issue.
Have Gateway walk you through a clean install. I wish I had a simpler
solution for you.



--
This posting is provided "AS IS" with no warranties, and confers no rights.

Want to learn more about Windows file and storage technologies? Visit our
team blog at http://blogs.technet.com/filecab/default.aspx.


"occupant" <occupant@discussions.microsoft.com> wrote in message
news:80B07EAE-C36C-4E10-BBCA-5F677DA0DCDD@microsoft.com...
> Not so fast, Captain Al,
>
> I too, am receiving "the writer experienced a transient error" message
> (0X800423F3) and cannot backup my 'puter. Your fix does nothing to
> eliminate
> the problem.
>
> I'm running Visa Premium on a brand new Gateway. Gateway support has
> been
> very helpful with suggestions like "check to make sure the computer is
> plugged in."
>
> Does anyone have any other suggestions?
>
>
>
>
>
>
> "Captain Al" wrote:
>
>> For those following this string, the problem is solved. In Services, the
>> Volume Shadow Copy Service was set to “Manual†start, and had not been
>> started. This was changed to “Automaticâ€, then clicked on “Startâ€.
>> Problem
>> no longer exits.
>>
>>
>> "Jill Zoeller [MSFT]" wrote:
>>
>> > No, we don't have a resolution yet. We know it's a VSS error, but we
>> > don't
>> > know the cause. I've advised the customer to contact product support,
>> > which
>> > I wish I didn't have to do. I'll let them know that we've had another
>> > report
>> > of this though.
>> >
>> > What kind of computer do you have--is it brand new? Are you getting the
>> > exact same error code as the other customer?
>> >
>> > --
>> > This posting is provided "AS IS" with no warranties, and confers no
>> > rights.
>> >
>> > Want to learn more about Windows file and storage technologies? Visit
>> > our
>> > team blog at http://blogs.technet.com/filecab/default.aspx.
>> >
>> >
>> > "Nancy" wrote in message news:2007326132722roldang1@comcast.net...
>> > > Did you get an answer to this questions? I've received the same
>> > > error
>> > > message and cannot complete a subsequent back-up from the first one I
>> > > created. The first back was successful but any subsequent backups
>> > > fail
>> > > for this same reason 'can't create a shadow copy'.
>> > >
>> > > EggHeadCafe.com - .NET Developer Portal of Choice
>> > > http://www.eggheadcafe.com
>> >
>> >
 
O

occupanthere

#14
Thanks for the info, Jill.

I reinstalled Vista. Not a full clean reinstall, but the one that
leaves your other software alone. Everything is fine except then parts
of the McAfee securtiy suite would not work.

Coincidence? I don't know, but I pulled McAfee off and replaced it
with the Shield Deluxe. I've been able to do three full back ups so
far without any problem.

Hopefully, this fix will stick and and all will be right with the
world......


occupanthere






'Jill Zoeller [MSFT Wrote:
> ;2839169']From the Gateway customers I've worked with, their only
> solution has been to
> do a clean install. We've had reports of other errors like this on
> Gateways
> caused by imaging problems, so this problem might also be an imaging
> issue.
> Have Gateway walk you through a clean install. I wish I had a simpler
> solution for you.
>
>
>
> --
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
> Want to learn more about Windows file and storage technologies? Visit
> our
> team blog at http://blogs.technet.com/filecab/default.aspx.
>
>
> "occupant" <occupant@discussions.microsoft.com> wrote in message
> news:80B07EAE-C36C-4E10-BBCA-5F677DA0DCDD@microsoft.com...
> > Not so fast, Captain Al,
> >
> > I too, am receiving "the writer experienced a transient error"

> message
> > (0X800423F3) and cannot backup my 'puter. Your fix does nothing to
> > eliminate
> > the problem.
> >
> > I'm running Visa Premium on a brand new Gateway. Gateway support

> has
> > been
> > very helpful with suggestions like "check to make sure the computer

> is
> > plugged in."
> >
> > Does anyone have any other suggestions?
> >
> >
> >
> >
> >
> >
> > "Captain Al" wrote:
> >
> >> For those following this string, the problem is solved. In

> Services, the
> >> Volume Shadow Copy Service was set to

> “Manual� start, and had not been
> >> started. This was changed to

> “Automatic�, then clicked on
> “Start�.
> >> Problem
> >> no longer exits.
> >>
> >>
> >> "Jill Zoeller [MSFT]" wrote:
> >>
> >> > No, we don't have a resolution yet. We know it's a VSS error, but

> we
> >> > don't
> >> > know the cause. I've advised the customer to contact product

> support,
> >> > which
> >> > I wish I didn't have to do. I'll let them know that we've had

> another
> >> > report
> >> > of this though.
> >> >
> >> > What kind of computer do you have--is it brand new? Are you

> getting the
> >> > exact same error code as the other customer?
> >> >
> >> > --
> >> > This posting is provided "AS IS" with no warranties, and confers

> no
> >> > rights.
> >> >
> >> > Want to learn more about Windows file and storage technologies?

> Visit
> >> > our
> >> > team blog at http://blogs.technet.com/filecab/default.aspx.
> >> >
> >> >
> >> > "Nancy" wrote in message

> news:2007326132722roldang1@comcast.net...
> >> > > Did you get an answer to this questions? I've received the

> same
> >> > > error
> >> > > message and cannot complete a subsequent back-up from the first

> one I
> >> > > created. The first back was successful but any subsequent

> backups
> >> > > fail
> >> > > for this same reason 'can't create a shadow copy'.
> >> > >
> >> > > EggHeadCafe.com - .NET Developer Portal of Choice
> >> > > http://www.eggheadcafe.com
> >> >
> >> >



--
occupanthere
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#15
Hi Was there a final resolution to this error? I am not able to do the back up even though I have made sure that the volume shadow copy service is started.

Thanks