BIG problem...please help

deleon1

New Member
On my dads (acer espire x1700) just stopped responding last night....just froze. Anything he has problems with, i always fix it with no prob...however i cant fix this. now he had AVG, on his pc..and i know hes always on there and just keeps clicking from site to site...so i know there viruses on there..anyways, i restarted it and within 2 min. same thing (freezes) after 7 restarts. Now i did a system restore (factory settings) same thing...I cant figure this out..plz help.
 

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T

totfit

On Sun, 23 May 2010 19:04:14 -0500, deleon1 <[email protected]>
wrote:

>
>On my dads (acer espire x1700) just stopped responding last
>night....just froze. Anything he has problems with, i always fix it with
>no prob...however i cant fix this. now he had AVG, on his pc..and i know
>hes always on there and just keeps clicking from site to site...so i
>know there viruses on there..anyways, i restarted it and within 2 min.
>same thing (freezes) after 7 restarts. Now i did a system restore
>(factory settings) same thing...I cant figure this out..plz help.
Google search Acer diagnostic CD. Download and burn .iso. Boot from
the CD and run the diagnostic and see what errors it returns. You
could be having several different issues causing the machine to lock
up and become unresponsive. It is likely not OS after restoring to
factory settings, so it would likely be a hardware problem. There are
other things you can do such as removing/swapping memory, etc, but the
diagnostic disc should help you find the issue.
 

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P

pip22

Do a factory-default recovery with the recovery discs supplied with the
PC.
It will wipe out everything that's currently on the C: drive but he can
get everything back from the backups he made earlier - If he didn't keep
any backups I'm amazed because a hard disk can fail at any time and not
having backup copies on a different drive is just plain stupid.
 

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Ashvin Busviah

Vista Guru
first thing
Try to run malware bytes in safe mode
Download Malware Bytes
http://download.cnet.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html
Install it and reboot the computer in safe mode and run the malware btyes..

If you have the tools
remove the hard drive, connect it to a computer that have an updated Antivirus program and run a scan..

Also try to reset you IE to the Factory default

1. In Internet Explorer, click Tools.
2. Select the Advanced tab.
3. Click Restore advanced settings.
4. Click Reset, then Reset again.
 

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