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Black line on laptop screen?

The Brain

New Member
Messages
4
#1
Hello all,

I have a question about my laptop which I was hoping someone can solve for me please?

I have a 3" (approx) black line running down the right hand side of my screen and a 1" (approx) black line running across the bottom of my screen and am not sure what this means!?

It's not dead pixels as I can see everything as normal (e.g the clock in the right hand corner) but it just looks like someone has comressed the screen into a smaller space and I cannot move the mouse into these black areas. It is also the same when I go to the BIOS. Not sure if this is a regular problem with Acers (mine's an Aspire 3690) but I cannot find anything on the internet about it? I restored the system to factory settings but was still the same. :confused:

Sometimes goes back to a full screen (however hasn't done it for a while though) and I have linked it to a monitor and the screen is full and does not have any black lines.

I am stuck on what to do so if someone could help I would really appreciate it. I have attached a picture to show what it currently looks like.

Cheers,
 

Attachments

My Computer

Dwarf

The Contemplator
Vista Guru
Gold Member
Messages
2,760
Location
Doncaster, UK
#2
Hi The Brain and welcome to Vista Forums :party:

What is the native resolution for your laptop (check the manual), and what resolution is it currently set at? It could possibly be a graphics driver problem.
 

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics Card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)

The Brain

New Member
Messages
4
#3
Thanks for the welcome!

I have had a look through the manual which covers laptop models 5680/5650/5630/5610/5610Z and my 3690 and it says the following in the "Display and Graphics" section

15.4" WXGA color TFT KCD, 1280x800/1024x768 pixe resolution, 16:10 viewing ratio, supporting simultaneous mulit-window viewing via Acer GridVista.

I right-clicked and checked the Graphic Properties and the current resolution is 1024 x 768. I am not able to select 1280x800 as I only have a choice of 1024x768 or 800x600. Even when I select 800x600 nothing happens?!

Is this the issue then? If so what do I need to do?

Many thanks
 

My Computer

Dwarf

The Contemplator
Vista Guru
Gold Member
Messages
2,760
Location
Doncaster, UK
#4

My Computer

System One

  • Manufacturer/Model
    Dwarf Dwf/11/2012 r09/2013
    CPU
    Intel Core-i5-3570K 4-core @ 3.4GHz (Ivy Bridge) (OC 4.2GHz)
    Motherboard
    ASRock Z77 Extreme4-M
    Memory
    4 x 4GB DDR3-1600 Corsair Vengeance CMZ8GX3M2A1600C9B (16GB)
    Graphics Card(s)
    MSI GeForce GTX770 Gaming OC 2GB
    Sound Card
    Realtek High Definition on board solution (ALC 898)
    Monitor(s) Displays
    ViewSonic VA1912w Widescreen
    Screen Resolution
    1440x900
    Hard Drives
    OCZ Agility 3 120GB SATA III x2 (RAID 0)
    Samsung HD501LJ 500GB SATA II x2
    Hitachi HDS721010CLA332 1TB SATA II
    Iomega 1.5TB Ext USB 2.0
    WD 2.0TB Ext USB 3.0
    PSU
    XFX Pro Series 850W Semi-Modular
    Case
    Gigabyte IF233
    Cooling
    1 x 120mm Front Inlet 1 x 120mm Rear Exhaust
    Mouse
    Microsoft Comfort Mouse 3000 for Business (USB)
    Keyboard
    Microsoft Comfort Curve Keyboard 3000 (USB)
    Internet Speed
    NetGear DG834Gv3 ADSL Modem/Router (Ethernet) ~4.0 Mb/s (O2)
    Other Info
    Optical Drive: HL-DT-ST BD-RE BH10LS30 SATA Bluray
    Lexmark S305 Printer/Scanner/Copier (USB)
    WEI Score: 8.1/8.1/8.5/8.5/8.25
    Asus Eee PC 1011PX Netbook (Windows 7 x86 Starter)

The Brain

New Member
Messages
4
#5
Thanks,

Does this mean I need to download it and re-install it or something? I was reading about something like that and that you need to put it in "safe mode"? (Sorry if this is a silly question but im not too good at computers). Or is it a simple task?

I assume mine is the Pentium but was wondering if you could check and verify from the info I have copied and pasted below, when I right-click the Graphic Properties.

"Intel(R) Graphics Media Accelerator Driver for Mobile Report

Report Date: 11/08/2009
Report Time[hr:mm:ss]: 19:22:21
Driver Version: 7.14.10.1504
Operating System: Windows Vista (TM) Home Basic* , (6.0.6000)
Default Language: English
DirectX* Version: 10.0
Physical Memory: 2037 MB
Minimum Graphics Memory: 8 MB
Maximum Graphics Memory: 256 MB
Graphics Memory in Use: 90 MB
Processor: x86 family 6 Model 14 Stepping 12
Processor Speed: 1862 MHZ
Vendor ID: 8086
Device ID: 27A2
Device Revision: 03


* Accelerator Information *
Accelerator in Use: Mobile Intel(R) 945 Express Chipset Family
Video BIOS: 1377
Current Graphics Mode: 1024 by 768 True Color (60 Hz)


* Devices Connected to the Graphics Accelerator *

Active Notebook Displays: 1

* Notebook *
Monitor Name: Digital Flat Panel (1024x768 60Hz)
Display Type: Digital
Gamma Value: 3.54
DDC2 Protocol: Supported
Maximum Image Size: Horizontal: Not Available
Vertical: Not Available
Monitor Supported Modes:
1024 by 768 (60 Hz)
Display Power Management Support:
Standby Mode: Not Supported
Suspend Mode: Not Supported
Active Off Mode: Supported

* Other names and brands are the property of their respective owners."
 

My Computer

Messages
22
#6
I have experienced the same behavior: the black bar on the right and the "stretched" bar at the bottom.
Attaching an external monitor does not show these bars and the display is normal.
Also, these bars show during POST, in the BIOS, and during any live CD or USB OS.
Which leads me to believe that this is not a driver or settings related problem.
I have no idea how to fix it though, which is why I am looking for solutions.
It appears that The Brain and I are not the only one with a laptop LCD that is doing this, but I have not found any resolved posts.
 

My Computer

System One

  • Internet Speed
    TERRIBLE, this is the Philippines after all.
Messages
591
Location
United States
#7
something with the actual screen (as you said that this doesnt happen with an external monitor).
 

My Computer

System One

  • Manufacturer/Model
    Hp pavillion a6110n
    CPU
    amd athlon 64 x2 live! 4400+
    Memory
    4 gigs 3.3 useable
    Graphics Card(s)
    Finally! SAPPHIRE 100283L Radeon HD 5770 (Juniper XT) 1GB 12
    Monitor(s) Displays
    generic pnp monitor
    Screen Resolution
    1280x1024
    Hard Drives
    7.2k rpm
    1 linux ubuntu partition
    1 vista partition
    1recovery partition
    1 windows 7 partition
    1linux swap partition
    PSU
    500W, antc earthwatts EA500
    Case
    normal black case
    Cooling
    fans
    Mouse
    logitech mouse (small to fit hand perfectly)
    Keyboard
    saitek cyborg gaming keyboard
    Internet Speed
    dsl
    Other Info
    2.3 ghz amd

dragon7

New Member
Messages
3
#8
Was a solution ever found for this problem? I have a Compaq Presario CQ-50 that's doing the EXACT same thing. Is my monitor about to go out? Any ideas would be most helpful.
 

My Computer

MWRed

I'd rather be fishin
Vista Pro
Messages
1,130
Location
Evansville, Wisconsin,U.S.
#9
Just for a try,go into your display properties and find the "hardware acceleration" slider and lower it 1 notch(and hit OK at bottom), then go back and check to see if you have a higher resolution available.

It may be different depending on what graphics brand you have(Intel,nvidia,ATI).
 

My Computer

System One

  • Manufacturer/Model
    Self Built( I will never "buy" a PC)
    CPU
    AMD Phenom2 XII 560
    Motherboard
    Biostar A780L3L
    Memory
    4GB DDR3-1333
    Graphics Card(s)
    xfx 9800 GT
    Sound Card
    Creative X-FI Xtreme Gamer
    Monitor(s) Displays
    AOC 22" Widescreen
    Screen Resolution
    1680x1050
    Hard Drives
    320GB
    Cooling
    2 front, 2 back,one side
    Mouse
    Logitech Wireless LX310
    Keyboard
    Logitech Wireless
    Internet Speed
    18/2 cable
    Other Info
    Opera/Chrome / EPSON Stylus nx420 / Microsoft Security Essentials / CCleaner / Malwarebytes / OpenDNS / Paint.NET / 7-Zip / Windows Live Mail Client

dragon7

New Member
Messages
3
#10
Thank you, MWRed. I will try that. I also got a tip about downloading an updated driver from HP's website. I will try this suggestion first, see what happens.

Thanks for the reply! :cool:
 

My Computer

MWRed

I'd rather be fishin
Vista Pro
Messages
1,130
Location
Evansville, Wisconsin,U.S.
#11
Does it have Intel graphics by chance?

A new driver may fix it by itself anyway. The way I mentioned before is just a workaround that "usually" works, but not always.
 

My Computer

System One

  • Manufacturer/Model
    Self Built( I will never "buy" a PC)
    CPU
    AMD Phenom2 XII 560
    Motherboard
    Biostar A780L3L
    Memory
    4GB DDR3-1333
    Graphics Card(s)
    xfx 9800 GT
    Sound Card
    Creative X-FI Xtreme Gamer
    Monitor(s) Displays
    AOC 22" Widescreen
    Screen Resolution
    1680x1050
    Hard Drives
    320GB
    Cooling
    2 front, 2 back,one side
    Mouse
    Logitech Wireless LX310
    Keyboard
    Logitech Wireless
    Internet Speed
    18/2 cable
    Other Info
    Opera/Chrome / EPSON Stylus nx420 / Microsoft Security Essentials / CCleaner / Malwarebytes / OpenDNS / Paint.NET / 7-Zip / Windows Live Mail Client

MWRed

I'd rather be fishin
Vista Pro
Messages
1,130
Location
Evansville, Wisconsin,U.S.
#13
Not really, it's just the instructions I gave a few posts ago were for Intel graphics, but for all I know, it could work for others too.

Personally, I would try the drivers first,and see what the highest available resolution is.
 

My Computer

System One

  • Manufacturer/Model
    Self Built( I will never "buy" a PC)
    CPU
    AMD Phenom2 XII 560
    Motherboard
    Biostar A780L3L
    Memory
    4GB DDR3-1333
    Graphics Card(s)
    xfx 9800 GT
    Sound Card
    Creative X-FI Xtreme Gamer
    Monitor(s) Displays
    AOC 22" Widescreen
    Screen Resolution
    1680x1050
    Hard Drives
    320GB
    Cooling
    2 front, 2 back,one side
    Mouse
    Logitech Wireless LX310
    Keyboard
    Logitech Wireless
    Internet Speed
    18/2 cable
    Other Info
    Opera/Chrome / EPSON Stylus nx420 / Microsoft Security Essentials / CCleaner / Malwarebytes / OpenDNS / Paint.NET / 7-Zip / Windows Live Mail Client

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