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blue screen message

O
#1
I am receiving this message in blue screen. I have not installed any new
hardware or software to my computer. The Geek Squad from Best Buy installed
Webroot SpySweeper and Trend Micro AntiVirus to my computer when I bought it
for Christmas. This problem started after I had updated my Webroot
Spysweeper should I uninstall the Webroot Spysweeper and then reinstall? Or
is this a problem cause by something else? It's happening more often. I
contacted HP support and they walked me through an update but it is still
happening. What does this message mean? I do windows updates as often as
they come, I send problems through the problems and solutions thing, and I
never get any solutions. Could any one Please Help Me?
Here is the message I am
getting.......................................................

A problem has been detected and Windows has been shut down to prevent damage
to your computer.
A wait operation, attach process, or yield was attempted from DPC routine.
If this is the first time you’ve seen this stop error screen, restart your
computer. If this screen appears again, follow these steps.
Check to make sure any new hardware or software is properly installed. If
this is anew installation, ask your hardware or software manufacturer for any
windows updates you might need.
If problems continue, disable or remove newly installed hardware or
software. Disable BIOS memory options such as caching or shadowing. If you
need to use Safe Mode to remove or disable components, restart your computer
press F8 to select Advanced Startup Options, and then select Safe Mode.
Technical Information
STOP: X000000B8, 0x833FB170,0X85F3CD78,0X833E8000,0X00000000

Collecting data for crash dump...
Initializing disk for crash dump...
Beginning Dump of physical memory.
Dumping physical memory to disk 100
Physical memory dump complete
Contact your system administrator or technical support group for further
assistance.
 
M

Mark Dormer

#2
See this
http://support.microsoft.com/kb/936150

Install the patch and see if it fixes the issue

Regards
Mark Dormer

"Olga" <Olga@xxxxxx> wrote in message
news:3081C5E7-0405-4E07-B50D-17CA007676A2@xxxxxx

> I am receiving this message in blue screen. I have not installed any new
> hardware or software to my computer. The Geek Squad from Best Buy
> installed
> Webroot SpySweeper and Trend Micro AntiVirus to my computer when I bought
> it
> for Christmas. This problem started after I had updated my Webroot
> Spysweeper should I uninstall the Webroot Spysweeper and then reinstall?
> Or
> is this a problem cause by something else? It's happening more often. I
> contacted HP support and they walked me through an update but it is still
> happening. What does this message mean? I do windows updates as often as
> they come, I send problems through the problems and solutions thing, and I
> never get any solutions. Could any one Please Help Me?
> Here is the message I am
> getting.......................................................
>
> A problem has been detected and Windows has been shut down to prevent
> damage
> to your computer.
> A wait operation, attach process, or yield was attempted from DPC routine.
> If this is the first time you've seen this stop error screen, restart your
> computer. If this screen appears again, follow these steps.
> Check to make sure any new hardware or software is properly installed. If
> this is anew installation, ask your hardware or software manufacturer for
> any
> windows updates you might need.
> If problems continue, disable or remove newly installed hardware or
> software. Disable BIOS memory options such as caching or shadowing. If
> you
> need to use Safe Mode to remove or disable components, restart your
> computer
> press F8 to select Advanced Startup Options, and then select Safe Mode.
> Technical Information
> STOP: X000000B8, 0x833FB170,0X85F3CD78,0X833E8000,0X00000000
>
> Collecting data for crash dump...
> Initializing disk for crash dump...
> Beginning Dump of physical memory.
> Dumping physical memory to disk 100
> Physical memory dump complete
> Contact your system administrator or technical support group for further
> assistance.
 
O
#3
Thanks for your response. This patch has already been installed and it is
still happening. Do you have any other ideas. Is this damaging my computer?
What should I do? Is this a Windows problem or an HP problem?

"Mark Dormer" wrote:

>
> See this
> http://support.microsoft.com/kb/936150
>
> Install the patch and see if it fixes the issue
>
> Regards
> Mark Dormer
>
> "Olga" <Olga@xxxxxx> wrote in message
> news:3081C5E7-0405-4E07-B50D-17CA007676A2@xxxxxx

> > I am receiving this message in blue screen. I have not installed any new
> > hardware or software to my computer. The Geek Squad from Best Buy
> > installed
> > Webroot SpySweeper and Trend Micro AntiVirus to my computer when I bought
> > it
> > for Christmas. This problem started after I had updated my Webroot
> > Spysweeper should I uninstall the Webroot Spysweeper and then reinstall?
> > Or
> > is this a problem cause by something else? It's happening more often. I
> > contacted HP support and they walked me through an update but it is still
> > happening. What does this message mean? I do windows updates as often as
> > they come, I send problems through the problems and solutions thing, and I
> > never get any solutions. Could any one Please Help Me?
> > Here is the message I am
> > getting.......................................................
> >
> > A problem has been detected and Windows has been shut down to prevent
> > damage
> > to your computer.
> > A wait operation, attach process, or yield was attempted from DPC routine.
> > If this is the first time you've seen this stop error screen, restart your
> > computer. If this screen appears again, follow these steps.
> > Check to make sure any new hardware or software is properly installed. If
> > this is anew installation, ask your hardware or software manufacturer for
> > any
> > windows updates you might need.
> > If problems continue, disable or remove newly installed hardware or
> > software. Disable BIOS memory options such as caching or shadowing. If
> > you
> > need to use Safe Mode to remove or disable components, restart your
> > computer
> > press F8 to select Advanced Startup Options, and then select Safe Mode.
> > Technical Information
> > STOP: X000000B8, 0x833FB170,0X85F3CD78,0X833E8000,0X00000000
> >
> > Collecting data for crash dump...
> > Initializing disk for crash dump...
> > Beginning Dump of physical memory.
> > Dumping physical memory to disk 100
> > Physical memory dump complete
> > Contact your system administrator or technical support group for further
> > assistance.
>
>
>