BSOD - nvlddmkm.sys, replace graphics card for laptop?

a9gould

New Member
Yesterday I was playing Supreme Commander Forged Alliance when in the middle of a game I had to quickly check my emails, and when I remaximised the game window, my entire laptop froze and I had to do a hard reboot.

When I rebooted, as soon as I got to the desktop I got a BSOD because one of the drivers for my nvidia GeForce 8400M GS, nvlddmkm.sys, stopped working.

After the second reboot I managed to load my desktop fine, but every time I went on a 3D game I would get the same blue screen.

Today, the computer won't even load the desktop, it automatically goes into Startup Repair.

After searching on the Internet I find that thousands of other people have the same problem for years, and nobody has found a proper fix, so I will not be surprised if it can't be fixed.


I was wondering, if I am unable to fix this problem, which I expect is the case, would if be possible to replace the graphics card on my laptop? I have heard that in some laptops this is not possible, and if so, would I be able to get a refund for a faulty graphics card?

I'm using an Advent 5401, with NVIDIA GeForce 8400M GS, vista home premium 32 bit.
Bought the laptop from PC World 10~11 months ago.


Help would be greatly appreciated, thanks in advance!
 

My Computer

stoneys-nutz

Gamerholic
Vista Guru
Gold Member
Hello a9gould,
If you have only had the laptop for that short period of time, take it back to PC World and let them sort it, after all, it is still under guarantee.
This fault is a real killer to fix, so let them have the headache.
Keep us posted and good luck.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics Card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor
    300 Gig Maxtor
    300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Mouse
    Logitech G5
    Keyboard
    Logitech G15
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set

a9gould

New Member
Thanks for the reply.

I've tried reinstalling Vista, same problem.
Windows 7 worked fine until I installed the nvidia drivers.
I am now typing from the faulty laptop in windows 7 but I uninstalled all the nvidia drivers using safe mode. I think it's the graphics card.

When I take it to PC World, do I need to bring with me the receipt and other documents to show when I bought it? Having trouble finding them.
 

My Computer

stoneys-nutz

Gamerholic
Vista Guru
Gold Member
I would think you would need to, if you bought it on a credit card take the card receipt if you cant find PC World's receipt.
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics Card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor
    300 Gig Maxtor
    300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Mouse
    Logitech G5
    Keyboard
    Logitech G15
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set

a9gould

New Member
They took it in last Monday, got a phone call saying they fixed it on Friday, came in to collect it today.

What happens now is when it has been turned off for a while, when you turn it on you get BSOD after a minute, but after it restarts from that, it loads to desktop.

Of course, when I turned it on in PC World, nobody saw the blue screen, and when it restarted and I tried to show them, it loaded normally :rolleyes:

Someone from PC World should be coming to pick it up soon and hopefully finally replace graphics card.. if they see the blue screen and are 100% sure it's hardware issues.
 

My Computer

stoneys-nutz

Gamerholic
Vista Guru
Gold Member
Glad you got it fixed. A good result. :)
 

My Computer

System One

  • Manufacturer/Model
    Self Build
    CPU
    QX9650 (black box) [email protected]
    Motherboard
    Asus P5Q Premium
    Memory
    8GB-4x2GB Corsair Dominator DDR 2-1066
    Graphics Card(s)
    2 x ASUS EAH 4870 X 2 (Quad)
    Sound Card
    Supreme FX 2
    Monitor(s) Displays
    Fujitsu Siemens 22inch flat screen
    Screen Resolution
    1680x1050
    Hard Drives
    150 Gig WD Raptor
    300 Gig Maxtor
    300 Gig Maxtor, (External)
    PSU
    CoolerMaster 1000
    Case
    CoolerMaster N-Vidia stacker 830
    Cooling
    Noctua NH-U12P x 1x120mm fan, 6x120mm case fans
    Mouse
    Logitech G5
    Keyboard
    Logitech G15
    Internet Speed
    20Mbps
    Other Info
    Audio FX Pro 5+1 gaming head set

lemur

Vista Guru
Gold Member
Good news!

I have recently suffered the same fate. This files is associated with Nvidia, but occurs just as well with ATI. In my instance, it was a bad video card. The possible reasons for this problem are numerous, but I'm glad you are up and running.
 

My Computer

System One

  • Manufacturer/Model
    Custom
    CPU
    AMD AM2 6000+
    Motherboard
    Nvidia M2N-E SLI
    Graphics Card(s)
    GeForce 7600GT
    Screen Resolution
    1280x1024
    Hard Drives
    WD
    Case
    Cooler Master
    Cooling
    Three fans
    Mouse
    Dell Optical
    Keyboard
    Dell Quietkey
    Internet Speed
    10 MBPS
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