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BSOD while waking from hibernation

4

4fingers

#1
http://support.microsoft.com/kb/315266/en-us

I have recently been having problems when trying to waken from hibernation
mode. I seem to be able to do it fine the first time but when I the computer
wakes from it the second time it simple gives a BSOD giving this technical
information

KERNEL_STACK_INPAGE_ERROR
STOP 0x00000077 (0000000E 0x0000000E 0x00000000 0x19E81000)

I tried Microsoft support
http://support.microsoft.com/kb/315266/en-us
But that didn't help much

It made a crash dump file so I used WinDb to try and analyse it and this is
what I got

Microsoft (R) Windows Debugger Version 6.7.0005.0
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Graeme\Desktop\MEMORY.DMP]
Kernel Complete Dump File: Full address space is available

Symbol search path is:
SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows Vista Kernel Version 6000 UP Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 6000.16386.x86fre.vista_rtm.061101-2205
Kernel base = 0x81c00000 PsLoadedModuleList = 0x81d11db0
Debug session time: Sat Jun 2 14:03:49.781 2007 (GMT+1)
System Uptime: 0 days 11:57:32.732
Loading Kernel Symbols
............................................................................................................................................................
Loading User Symbols

Loading unloaded module list
...............
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 77, {c000000e, c000000e, 0, 19e81000}

Probably caused by : memory_corruption ( nt!MiMakeOutswappedPageResident+471 )

Followup: MachineOwner
---------

kd> !analyze -v
*******************************************************************************
*
*
* Bugcheck Analysis
*
*
*
*******************************************************************************

KERNEL_STACK_INPAGE_ERROR (77)
The requested page of kernel data could not be read in. Caused by
bad block in paging file or disk controller error.
In the case when the first arguments is 0 or 1, the stack signature
in the kernel stack was not found. Again, bad hardware.
An I/O status of c000009c (STATUS_DEVICE_DATA_ERROR) or
C000016AL (STATUS_DISK_OPERATION_FAILED) normally indicates
the data could not be read from the disk due to a bad
block. Upon reboot autocheck will run and attempt to map out the bad
sector. If the status is C0000185 (STATUS_IO_DEVICE_ERROR) and the paging
file is on a SCSI disk device, then the cabling and termination should be
checked. See the knowledge base article on SCSI termination.
Arguments:
Arg1: c000000e, status code
Arg2: c000000e, i/o status code
Arg3: 00000000, page file number
Arg4: 19e81000, offset into page file

Debugging Details:
------------------


ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was
specified.

DISK_HARDWARE_ERROR: There was error with disk hardware

BUGCHECK_STR: 0x77_c000000e

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 81ccc677 to 81cd85c9

STACK_TEXT:
835cbc2c 81ccc677 00000077 c000000e c000000e nt!KeBugCheckEx+0x1e
835cbcb0 81cccacc c041aeb8 0000bd6d 00000001
nt!MiMakeOutswappedPageResident+0x471
835cbd38 81cccba2 84181438 835cbd58 00000000
nt!MiInPageSingleKernelStack+0x208
835cbd6c 81cb3957 841814a8 00000000 835cbdc0 nt!KiInSwapKernelStacks+0x43
835cbd7c 81e254a8 00000000 835c0680 00000000 nt!KeSwapProcessOrStack+0x83
835cbdc0 81c9145e 81cb38d4 00000000 00000000 nt!PspSystemThreadStartup+0x9d
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16


STACK_COMMAND: kb

FOLLOWUP_IP:
nt!MiMakeOutswappedPageResident+471
81ccc677 cc int 3

SYMBOL_STACK_INDEX: 1

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: nt

DEBUG_FLR_IMAGE_TIMESTAMP: 4549ae00

SYMBOL_NAME: nt!MiMakeOutswappedPageResident+471

IMAGE_NAME: memory_corruption

FAILURE_BUCKET_ID: 0x77_c000000e_nt!MiMakeOutswappedPageResident+471

BUCKET_ID: 0x77_c000000e_nt!MiMakeOutswappedPageResident+471

Followup: MachineOwner
---------

I am running on windows Vista Business 32 Bit edition. If you need more
information just ask otherwise does anyone have any idea what could be
causing it to do this.

Thanks in Advance
 

My Computer

F

freddy

#2
4fingers,

My reading makes me believe you have a bad hard drive, or at least bad
portions on the hard drive.
--
freddy


"4fingers" wrote:

> http://support.microsoft.com/kb/315266/en-us
>
> I have recently been having problems when trying to waken from hibernation
> mode. I seem to be able to do it fine the first time but when I the computer
> wakes from it the second time it simple gives a BSOD giving this technical
> information
>
> KERNEL_STACK_INPAGE_ERROR
> STOP 0x00000077 (0000000E 0x0000000E 0x00000000 0x19E81000)
>
> I tried Microsoft support
> http://support.microsoft.com/kb/315266/en-us
> But that didn't help much
>
> It made a crash dump file so I used WinDb to try and analyse it and this is
> what I got
>
> Microsoft (R) Windows Debugger Version 6.7.0005.0
> Copyright (c) Microsoft Corporation. All rights reserved.
>
>
> Loading Dump File [C:\Users\Graeme\Desktop\MEMORY.DMP]
> Kernel Complete Dump File: Full address space is available
>
> Symbol search path is:
> SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
> Executable search path is:
> Windows Vista Kernel Version 6000 UP Free x86 compatible
> Product: WinNt, suite: TerminalServer SingleUserTS
> Built by: 6000.16386.x86fre.vista_rtm.061101-2205
> Kernel base = 0x81c00000 PsLoadedModuleList = 0x81d11db0
> Debug session time: Sat Jun 2 14:03:49.781 2007 (GMT+1)
> System Uptime: 0 days 11:57:32.732
> Loading Kernel Symbols
> ...........................................................................................................................................................
> Loading User Symbols
>
> Loading unloaded module list
> ..............
> *******************************************************************************
> *
> *
> * Bugcheck Analysis
> *
> *
> *
> *******************************************************************************
>
> Use !analyze -v to get detailed debugging information.
>
> BugCheck 77, {c000000e, c000000e, 0, 19e81000}
>
> Probably caused by : memory_corruption ( nt!MiMakeOutswappedPageResident+471 )
>
> Followup: MachineOwner
> ---------
>
> kd> !analyze -v
> *******************************************************************************
> *
> *
> * Bugcheck Analysis
> *
> *
> *
> *******************************************************************************
>
> KERNEL_STACK_INPAGE_ERROR (77)
> The requested page of kernel data could not be read in. Caused by
> bad block in paging file or disk controller error.
> In the case when the first arguments is 0 or 1, the stack signature
> in the kernel stack was not found. Again, bad hardware.
> An I/O status of c000009c (STATUS_DEVICE_DATA_ERROR) or
> C000016AL (STATUS_DISK_OPERATION_FAILED) normally indicates
> the data could not be read from the disk due to a bad
> block. Upon reboot autocheck will run and attempt to map out the bad
> sector. If the status is C0000185 (STATUS_IO_DEVICE_ERROR) and the paging
> file is on a SCSI disk device, then the cabling and termination should be
> checked. See the knowledge base article on SCSI termination.
> Arguments:
> Arg1: c000000e, status code
> Arg2: c000000e, i/o status code
> Arg3: 00000000, page file number
> Arg4: 19e81000, offset into page file
>
> Debugging Details:
> ------------------
>
>
> ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was
> specified.
>
> DISK_HARDWARE_ERROR: There was error with disk hardware
>
> BUGCHECK_STR: 0x77_c000000e
>
> DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
>
> PROCESS_NAME: System
>
> CURRENT_IRQL: 0
>
> LAST_CONTROL_TRANSFER: from 81ccc677 to 81cd85c9
>
> STACK_TEXT:
> 835cbc2c 81ccc677 00000077 c000000e c000000e nt!KeBugCheckEx+0x1e
> 835cbcb0 81cccacc c041aeb8 0000bd6d 00000001
> nt!MiMakeOutswappedPageResident+0x471
> 835cbd38 81cccba2 84181438 835cbd58 00000000
> nt!MiInPageSingleKernelStack+0x208
> 835cbd6c 81cb3957 841814a8 00000000 835cbdc0 nt!KiInSwapKernelStacks+0x43
> 835cbd7c 81e254a8 00000000 835c0680 00000000 nt!KeSwapProcessOrStack+0x83
> 835cbdc0 81c9145e 81cb38d4 00000000 00000000 nt!PspSystemThreadStartup+0x9d
> 00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x16
>
>
> STACK_COMMAND: kb
>
> FOLLOWUP_IP:
> nt!MiMakeOutswappedPageResident+471
> 81ccc677 cc int 3
>
> SYMBOL_STACK_INDEX: 1
>
> FOLLOWUP_NAME: MachineOwner
>
> MODULE_NAME: nt
>
> DEBUG_FLR_IMAGE_TIMESTAMP: 4549ae00
>
> SYMBOL_NAME: nt!MiMakeOutswappedPageResident+471
>
> IMAGE_NAME: memory_corruption
>
> FAILURE_BUCKET_ID: 0x77_c000000e_nt!MiMakeOutswappedPageResident+471
>
> BUCKET_ID: 0x77_c000000e_nt!MiMakeOutswappedPageResident+471
>
> Followup: MachineOwner
> ---------
>
> I am running on windows Vista Business 32 Bit edition. If you need more
> information just ask otherwise does anyone have any idea what could be
> causing it to do this.
>
> Thanks in Advance
>
 

My Computer

4

4fingers

#3
Hi freddy
Well I did a Disk check and no errors were found and I see no other reason
to suspect my hard drive is bad.
Also if that were the case why would it work fine the first time and not the
second?

"freddy" wrote:

> 4fingers,
>
> My reading makes me believe you have a bad hard drive, or at least bad
> portions on the hard drive.
> --
> freddy
>
 

My Computer

F

freddy

#4
4fingers,

The problem with the error interpretation is that there are too many, to wit:

1. Memory corruption
2. Bad block in paging file
3. Bad hardware (SCSI device)
4. Device specified not found

That's only after a quick reading. There may be others lurking within all
that verbiage. This multitude of possibilities is difficult to deal with,
and I can see why your asking. To get to the bottom of this takes someone
with more technical knowledge than that which I possess.

Suggestions: You ideas are just as good as mine. Take more reads of all
those error statements, one at a time, and try using google to search for
ideas. This approach likely could be time consuming, but there is likely no
magic pixie dust available to solve this situation. Just some thoughts.
It's unlikely any one else can determine the exact problem here, but--anyone?

--
freddy


"4fingers" wrote:

> Hi freddy
> Well I did a Disk check and no errors were found and I see no other reason
> to suspect my hard drive is bad.
> Also if that were the case why would it work fine the first time and not the
> second?
>
> "freddy" wrote:
>
> > 4fingers,
> >
> > My reading makes me believe you have a bad hard drive, or at least bad
> > portions on the hard drive.
> > --
> > freddy
> >
 

My Computer

F

freddy

#5
4fingers,

One other possible approach that I didn't mention is to google on the words
you used in your subject line, that is:

troubleshooting BSOD while waking from hibernation

Or words to that effect. You can sometimes get different results by
changing the search terms even slightly.

I've learned that something over here can cause something over there to
crash. The system will then report that something over there crashed, giving
you error codes that makes one think that the problem is that thing over
there. But the problem is actually the thing over here. Now you're chasing
your tail.

I've seen video card functions crash because of a bad (incompatible) driver
in something like the NIC card. The NIC driver causes the video card
function to crash giving you an error code that says, if effect, "hey, your
video card crashed." Now people start chasing after updated video card
drivers, swapping out the video card, replacing the PSU, etc., etc., all of
which don't work. You get the idea.

Just some more things to consider. That's why searching on the above
suggested search term might lead you in a different and more productive
direction.
--
freddy


"4fingers" wrote:

> Hi freddy
> Well I did a Disk check and no errors were found and I see no other reason
> to suspect my hard drive is bad.
> Also if that were the case why would it work fine the first time and not the
> second?
>
> "freddy" wrote:
>
> > 4fingers,
> >
> > My reading makes me believe you have a bad hard drive, or at least bad
> > portions on the hard drive.
> > --
> > freddy
> >
 

My Computer

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