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Can't Delete in JUNK MAIL An Unknown Error Has Occurred

F

firediv.com

#1
Please help. There is one email in my junk box that has no message and when I
click on it to delete it.... the error in a box "An Unknown Error Has
Occurred" comes up and will not delete. I am new to Vista and Microsoft
email, but have NEVER had this happen.
 

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Brink

Staff member
mvp
Messages
32,205
Location
Oklahoma, USA
#2
Please help. There is one email in my junk box that has no message and when I
click on it to delete it.... the error in a box "An Unknown Error Has
Occurred" comes up and will not delete. I am new to Vista and Microsoft
email, but have NEVER had this happen.
Hi Firediv.com,

The "unknown Error" just means that it is a stuck message. This is usually caused by having the email scanning options turned on in the antivirus program.

Read the top portion at this link and do the "Stuck Messages in the Junk E-mail folder" section. It will get rid if it for you.

http://www.vistax64.com/tutorials/62560-windows-mail-problems.html

Shawn
 

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G

Gary VanderMolen

#3
We think this problem is caused by using a non-compatible
antivirus program. There is evidence that replacing a non-compatible
antivirus program with a compatible one will reduce the incidence of
this problem. Windows Mail is not compatible with most McAfee or
Norton security programs. Those will need to be uninstalled.
Replace with a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

As far as the existing stuck message in the Junk E-mail folder,
it is best to just ignore it for now, because the 'fixes' that
are available are complex and not Microsoft approved, nor
do they prevent recurrence.
If the problem becomes worse, or you can't ignore it,
switch to Windows Live Mail:
http://get.live.com/betas/maildesktop_betas

Gary VanderMolen

"firediv.com" <firedivcom@discussions.microsoft.com> wrote in message news:FC2BA4BC-1AC1-49C5-9FD2-DBDF8AE5D921@microsoft.com...
> Please help. There is one email in my junk box that has no message and when I
> click on it to delete it.... the error in a box "An Unknown Error Has
> Occurred" comes up and will not delete. I am new to Vista and Microsoft
> email, but have NEVER had this happen.
 

My Computer

C

carol

#4
Hi
select any folder other than your junk folder. then right click on your
junk folder and select the 'empty juck e-mail folder' option
Kind regards
Carol

"firediv.com" wrote:

> Please help. There is one email in my junk box that has no message and when I
> click on it to delete it.... the error in a box "An Unknown Error Has
> Occurred" comes up and will not delete. I am new to Vista and Microsoft
> email, but have NEVER had this happen.
 

My Computer

B

Brett

#5
Your suggestion

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Posted as a reply to:

RE: Can't Delete in JUNK MAIL An Unknown Error Has Occurred

Hi
select any folder other than your junk folder. then right click on your
junk folder and select the 'empty juck e-mail folder' option
Kind regards
Carol

"firediv.com" wrote:

EggHeadCafe - Software Developer Portal of Choice
WCF Workflow Services Using External Data Exchange
http://www.eggheadcafe.com/tutorial...a-6dafb17b6d74/wcf-workflow-services-usi.aspx
 

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M

marie_thérèse poupin

#6
Re: Your suggestion

"Brett" a écrit dans le message de news:20099161940brett@newsgroup

> You are required to be a member to post replies. After logging in or
> becoming a member, you will be redirected back to this page.
>
>
>
> Posted as a reply to:
>
> RE: Can't Delete in JUNK MAIL An Unknown Error Has Occurred
>
> Hi
> select any folder other than your junk folder. then right click on your
> junk folder and select the 'empty juck e-mail folder' option
> Kind regards
> Carol
>
> "firediv.com" wrote:
>
> EggHeadCafe - Software Developer Portal of Choice
> WCF Workflow Services Using External Data Exchange
> http://www.eggheadcafe.com/tutorial...a-6dafb17b6d74/wcf-workflow-services-usi.aspx
 

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