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can't open attachments!

mdumiak

New Member
Messages
6
#1
hello: i posted on here a few days ago, but it's buried now.

i'm unfortunately a new vista user after my old laptop died. i'm now trying to use the new winmail. whenever i try to open an attachment winmail crashes. says (not responding). apparently the problem is something called AppHangB1.

it looks like this:

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: WinMail.exe
Application Version: 6.0.6000.16480
Application Timestamp: 4638f473
Hang Signature: e0ce
Hang Type: 16384
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: c48d875bdf068f1d050440e4e8315ed2
Additional Hang Signature 2: 08b1
Additional Hang Signature 3: b106128f0764b64824849d3f1ecabd65
Additional Hang Signature 4: 6eb2
Additional Hang Signature 5: 1f6754ea7f8812db48fa6f3b9670f9dd
Additional Hang Signature 6: be2a
Additional Hang Signature 7: 37a19ea53d4dbf4bcdd5a6668e2470bf

it is very, very annoying.

i've already turned off the thing that says "do not open things that could be a virus."

still have the same problem.

please help!
--mdumiak
 

My Computer

mdumiak

New Member
Messages
6
#3
doesn't seem to matter:

i've tried word docs, pdfs, jpegs. don't know what this "file association" is about--haven't had to do this with any previous mail program i've used, mac or PC.
 

My Computer

Choogster

Skilled
Vista Guru
Messages
159
Location
UK
#4
well, every file needs to be associated with a certain program so that it opens.

have you tried saving the files to the desktop first and then double clicking on them?
 

My Computer

mdumiak

New Member
Messages
6
#5
...yes, i've tried that, and it sort of works--i was able to save a pdf to my desktop and then open it with adobe reader. but it still crashed the mail program.

i also just tried to open a windows mail file--it had gotten kicked back by daemon because i mis-typed the address, and i wanted to cut and paste instead of re-typing the whole thing--and the same crash happened.

here, i'll try saving it to desktop.

yep. same thing. file appears on desktop, and i can then open it, but it hangs winmail with the same message (not responding)

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: WinMail.exe
Application Version: 6.0.6000.16480
Application Timestamp: 4638f473
Hang Signature: 7373
Hang Type: 16384
OS Version: 6.0.6000.2.0.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 7f09cf0118134a2dafa6728826e76a8c
Additional Hang Signature 2: ad6d
Additional Hang Signature 3: aee5b5b35508c7a77588b00d32b0d3a1
Additional Hang Signature 4: 6eb2
Additional Hang Signature 5: 1f6754ea7f8812db48fa6f3b9670f9dd
Additional Hang Signature 6: be2a
Additional Hang Signature 7: 37a19ea53d4dbf4bcdd5a6668e2470bf

ugh. i'm missing outlook bad. this may be the thing that finally makes me go yahoo or gmail-only. it's a shame, though. i liked outlook.
 

My Computer

mdumiak

New Member
Messages
6
#7
...thanks for the reply. i haven't thought about windows live mail...but as my laptop is only about two weeks old, and i've just gotten the systems up on winmail....

...well, shouldn't i just be able to use the windows mail i've just gotten? i mean, can't it just open attachments and work like something that works?
 

My Computer

Choogster

Skilled
Vista Guru
Messages
159
Location
UK
#8
well, it _should_ work out of the box - but some other program thats installed can overwrite the file associations?

of course, the other option would be trojan of some sort thats causing conflicts. I would try scanning the system for virus/spyware.

If the OS does strange things it could well be that.
 

My Computer

S

sdpike

#9
Hi,
I also have the same problem. No matter what type of file extension, windows
mail will not open it. It does not time out nor give an error message. If I
close the application and get the error box, it also give me the error
message below. I have disabled the "do not allow attachment" option in the
security tab.

Thanks

"mdumiak" wrote:

>
> hello: i posted on here a few days ago, but it's buried now.
>
> i'm unfortunately a new vista user after my old laptop died. i'm now
> trying to use the new winmail. whenever i try to open an attachment
> winmail crashes. says (not responding). apparently the problem is
> something called AppHangB1.
>
> it looks like this:
>
> Description:
> A problem caused this program to stop interacting with Windows.
>
> Problem signature:
> Problem Event Name: AppHangB1
> Application Name: WinMail.exe
> Application Version: 6.0.6000.16480
> Application Timestamp: 4638f473
> Hang Signature: e0ce
> Hang Type: 16384
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 1033
> Additional Hang Signature 1: c48d875bdf068f1d050440e4e8315ed2
> Additional Hang Signature 2: 08b1
> Additional Hang Signature 3: b106128f0764b64824849d3f1ecabd65
> Additional Hang Signature 4: 6eb2
> Additional Hang Signature 5: 1f6754ea7f8812db48fa6f3b9670f9dd
> Additional Hang Signature 6: be2a
> Additional Hang Signature 7: 37a19ea53d4dbf4bcdd5a6668e2470bf
>
> it is very, very annoying.
>
> i've already turned off the thing that says "do not open things that
> could be a virus."
>
> still have the same problem.
>
> please help!
> --mdumiak
>
>
> --
> mdumiak
>
 

My Computer

G

Gary VanderMolen

#10
Which antivirus are you running? Any other third party security
programs?

--
Gary VanderMolen [MS-MVP WLM]


"sdpike" <sdpike@xxxxxx> wrote in message news:BF81DB6B-2EA9-4CF8-A904-BF207FB9729C@xxxxxx

> Hi,
> I also have the same problem. No matter what type of file extension, windows
> mail will not open it. It does not time out nor give an error message. If I
> close the application and get the error box, it also give me the error
> message below. I have disabled the "do not allow attachment" option in the
> security tab.
>
> Thanks
>
> "mdumiak" wrote:
>

>>
>> hello: i posted on here a few days ago, but it's buried now.
>>
>> i'm unfortunately a new vista user after my old laptop died. i'm now
>> trying to use the new winmail. whenever i try to open an attachment
>> winmail crashes. says (not responding). apparently the problem is
>> something called AppHangB1.
>>
>> it looks like this:
>>
>> Description:
>> A problem caused this program to stop interacting with Windows.
>>
>> Problem signature:
>> Problem Event Name: AppHangB1
>> Application Name: WinMail.exe
>> Application Version: 6.0.6000.16480
>> Application Timestamp: 4638f473
>> Hang Signature: e0ce
>> Hang Type: 16384
>> OS Version: 6.0.6000.2.0.0.768.3
>> Locale ID: 1033
>> Additional Hang Signature 1: c48d875bdf068f1d050440e4e8315ed2
>> Additional Hang Signature 2: 08b1
>> Additional Hang Signature 3: b106128f0764b64824849d3f1ecabd65
>> Additional Hang Signature 4: 6eb2
>> Additional Hang Signature 5: 1f6754ea7f8812db48fa6f3b9670f9dd
>> Additional Hang Signature 6: be2a
>> Additional Hang Signature 7: 37a19ea53d4dbf4bcdd5a6668e2470bf
>>
>> it is very, very annoying.
>>
>> i've already turned off the thing that says "do not open things that
>> could be a virus."
>>
>> still have the same problem.
>>
>> please help!
>> --mdumiak
>>
>>
>> --
>> mdumiak
>>
 

My Computer

D
#11
I have the exact same problem (windows mail crashes when I try to open any
attachment or save). I have scanned via avast. Have you found a solution (put
on a message here a few days back but apparently got burried)?
--
dids


"mdumiak" wrote:

>
> hello: i posted on here a few days ago, but it's buried now.
>
> i'm unfortunately a new vista user after my old laptop died. i'm now
> trying to use the new winmail. whenever i try to open an attachment
> winmail crashes. says (not responding). apparently the problem is
> something called AppHangB1.
>
> it looks like this:
>
> Description:
> A problem caused this program to stop interacting with Windows.
>
> Problem signature:
> Problem Event Name: AppHangB1
> Application Name: WinMail.exe
> Application Version: 6.0.6000.16480
> Application Timestamp: 4638f473
> Hang Signature: e0ce
> Hang Type: 16384
> OS Version: 6.0.6000.2.0.0.768.3
> Locale ID: 1033
> Additional Hang Signature 1: c48d875bdf068f1d050440e4e8315ed2
> Additional Hang Signature 2: 08b1
> Additional Hang Signature 3: b106128f0764b64824849d3f1ecabd65
> Additional Hang Signature 4: 6eb2
> Additional Hang Signature 5: 1f6754ea7f8812db48fa6f3b9670f9dd
> Additional Hang Signature 6: be2a
> Additional Hang Signature 7: 37a19ea53d4dbf4bcdd5a6668e2470bf
>
> it is very, very annoying.
>
> i've already turned off the thing that says "do not open things that
> could be a virus."
>
> still have the same problem.
>
> please help!
> --mdumiak
>
>
> --
> mdumiak
>
 

My Computer

G

Guest

#12
If you did the standard install for avast!, it may help to uninstall it and
then
do a custom install where you tell it to leave out the part that scans
email.

"dids" <dids@xxxxxx> wrote in message
news:764BE758-78C4-451E-9848-C5293BF6F549@xxxxxx

>I have the exact same problem (windows mail crashes when I try to open any
> attachment or save). I have scanned via avast. Have you found a solution
> (put
> on a message here a few days back but apparently got burried)?
> --
> dids
>
>
> "mdumiak" wrote:
>

>>
>> hello: i posted on here a few days ago, but it's buried now.
>>
>> i'm unfortunately a new vista user after my old laptop died. i'm now
>> trying to use the new winmail. whenever i try to open an attachment
>> winmail crashes. says (not responding). apparently the problem is
>> something called AppHangB1.
>>
>> it looks like this:
>>
>> Description:
>> A problem caused this program to stop interacting with Windows.
>>
>> Problem signature:
>> Problem Event Name: AppHangB1
>> Application Name: WinMail.exe
>> Application Version: 6.0.6000.16480
>> Application Timestamp: 4638f473
>> Hang Signature: e0ce
>> Hang Type: 16384
>> OS Version: 6.0.6000.2.0.0.768.3
>> Locale ID: 1033
>> Additional Hang Signature 1: c48d875bdf068f1d050440e4e8315ed2
>> Additional Hang Signature 2: 08b1
>> Additional Hang Signature 3: b106128f0764b64824849d3f1ecabd65
>> Additional Hang Signature 4: 6eb2
>> Additional Hang Signature 5: 1f6754ea7f8812db48fa6f3b9670f9dd
>> Additional Hang Signature 6: be2a
>> Additional Hang Signature 7: 37a19ea53d4dbf4bcdd5a6668e2470bf
>>
>> it is very, very annoying.
>>
>> i've already turned off the thing that says "do not open things that
>> could be a virus."
>>
>> still have the same problem.
>>
>> please help!
>> --mdumiak
>>
>>
>> --
>> mdumiak
>>
 

My Computer

D
#13
I uninstalled Avast and ran Windows Mail. When I tried to open an attachment,
it still crashed.
--
dids


"robertmiles@xxxxxx" wrote:

> If you did the standard install for avast!, it may help to uninstall it and
> then
> do a custom install where you tell it to leave out the part that scans
> email.
>
> "dids" <dids@xxxxxx> wrote in message
> news:764BE758-78C4-451E-9848-C5293BF6F549@xxxxxx

> >I have the exact same problem (windows mail crashes when I try to open any
> > attachment or save). I have scanned via avast. Have you found a solution
> > (put
> > on a message here a few days back but apparently got burried)?
> > --
> > dids
> >
> >
> > "mdumiak" wrote:
> >

> >>
> >> hello: i posted on here a few days ago, but it's buried now.
> >>
> >> i'm unfortunately a new vista user after my old laptop died. i'm now
> >> trying to use the new winmail. whenever i try to open an attachment
> >> winmail crashes. says (not responding). apparently the problem is
> >> something called AppHangB1.
> >>
> >> it looks like this:
> >>
> >> Description:
> >> A problem caused this program to stop interacting with Windows.
> >>
> >> Problem signature:
> >> Problem Event Name: AppHangB1
> >> Application Name: WinMail.exe
> >> Application Version: 6.0.6000.16480
> >> Application Timestamp: 4638f473
> >> Hang Signature: e0ce
> >> Hang Type: 16384
> >> OS Version: 6.0.6000.2.0.0.768.3
> >> Locale ID: 1033
> >> Additional Hang Signature 1: c48d875bdf068f1d050440e4e8315ed2
> >> Additional Hang Signature 2: 08b1
> >> Additional Hang Signature 3: b106128f0764b64824849d3f1ecabd65
> >> Additional Hang Signature 4: 6eb2
> >> Additional Hang Signature 5: 1f6754ea7f8812db48fa6f3b9670f9dd
> >> Additional Hang Signature 6: be2a
> >> Additional Hang Signature 7: 37a19ea53d4dbf4bcdd5a6668e2470bf
> >>
> >> it is very, very annoying.
> >>
> >> i've already turned off the thing that says "do not open things that
> >> could be a virus."
> >>
> >> still have the same problem.
> >>
> >> please help!
> >> --mdumiak
> >>
> >>
> >> --
> >> mdumiak
> >>
>
>
>
 

My Computer

G

Gary VanderMolen

#14
I recommend you upgrade to Windows Live Mail:
http://get.live.com/wlmail/overview

--
Gary VanderMolen, MS-MVP (WLMail)



"dids" <dids@xxxxxx> wrote in message news:F7216EC3-208A-4BE2-BF17-9860BE2C6D00@xxxxxx

> I uninstalled Avast and ran Windows Mail. When I tried to open an attachment,
> it still crashed.
> --
> dids
>
>
> "robertmiles@xxxxxx" wrote:
>

>> If you did the standard install for avast!, it may help to uninstall it and
>> then
>> do a custom install where you tell it to leave out the part that scans
>> email.
>>
>> "dids" <dids@xxxxxx> wrote in message
>> news:764BE758-78C4-451E-9848-C5293BF6F549@xxxxxx

>> >I have the exact same problem (windows mail crashes when I try to open any
>> > attachment or save). I have scanned via avast. Have you found a solution
>> > (put
>> > on a message here a few days back but apparently got burried)?
>> > --
>> > dids
>> >
>> >
>> > "mdumiak" wrote:
>> >
>> >>
>> >> hello: i posted on here a few days ago, but it's buried now.
>> >>
>> >> i'm unfortunately a new vista user after my old laptop died. i'm now
>> >> trying to use the new winmail. whenever i try to open an attachment
>> >> winmail crashes. says (not responding). apparently the problem is
>> >> something called AppHangB1.
>> >>
>> >> it looks like this:
>> >>
>> >> Description:
>> >> A problem caused this program to stop interacting with Windows.
>> >>
>> >> Problem signature:
>> >> Problem Event Name: AppHangB1
>> >> Application Name: WinMail.exe
>> >> Application Version: 6.0.6000.16480
>> >> Application Timestamp: 4638f473
>> >> Hang Signature: e0ce
>> >> Hang Type: 16384
>> >> OS Version: 6.0.6000.2.0.0.768.3
>> >> Locale ID: 1033
>> >> Additional Hang Signature 1: c48d875bdf068f1d050440e4e8315ed2
>> >> Additional Hang Signature 2: 08b1
>> >> Additional Hang Signature 3: b106128f0764b64824849d3f1ecabd65
>> >> Additional Hang Signature 4: 6eb2
>> >> Additional Hang Signature 5: 1f6754ea7f8812db48fa6f3b9670f9dd
>> >> Additional Hang Signature 6: be2a
>> >> Additional Hang Signature 7: 37a19ea53d4dbf4bcdd5a6668e2470bf
>> >>
>> >> it is very, very annoying.
>> >>
>> >> i've already turned off the thing that says "do not open things that
>> >> could be a virus."
>> >>
>> >> still have the same problem.
>> >>
>> >> please help!
>> >> --mdumiak
>> >>
>> >>
>> >> --
>> >> mdumiak
>> >>
>>
>>
>>
 

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Wekky

New Member
Messages
1
#15
I have Windows Live Mail, and am having the exact same issue. I think there's another problem to it, maybe a common component (dll, perhaps) that both programs use is having the bug, though?

I recommend you upgrade to Windows Live Mail:
Windows Live Mail

--
Gary VanderMolen, MS-MVP (WLMail)



"dids" <dids@xxxxxx> wrote in message news:F7216EC3-208A-4BE2-BF17-9860BE2C6D00@xxxxxx

> I uninstalled Avast and ran Windows Mail. When I tried to open an attachment,
> it still crashed.
> --
> dids
>
>
> "robertmiles@xxxxxx" wrote:
>

>> If you did the standard install for avast!, it may help to uninstall it and
>> then
>> do a custom install where you tell it to leave out the part that scans
>> email.
>>
>> "dids" <dids@xxxxxx> wrote in message
>> news:764BE758-78C4-451E-9848-C5293BF6F549@xxxxxx
>>
>>
>>
 

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