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Can't print from My Pictures

D

deedeesdivas

#1
Just got a new computer with Windows Vista Home Premium. Have an HP
Photosmart 2610 all in one printer.

Yesterday I was able to print 2 pictures. Tried again a couple of hours
later and nothing happens. I can print test pages and any other documents
just can't print from any photo software. What can I do?

It never even registers on the pending documents. I've made sure it's the
default printer and my drivers are all updated.
 

My Computer

H

huwyngr

#2
Before you first connected the AIO to the new PC did you install the HP
software package including their driver?

http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc
=en&product=421139&lang=en

HP Full Feature Software and Drivers

03-2007 080.001.237.000 - 163.07M

Download this package and note where it downloads to (do not Install it
from the HP website if this is suggested -- use Save not Run). Then
unplug the AIO cable from the PC; go to the Printers Folder and delete
the printer icon there; go to Control Panel Add/Remove Programs and
uninstall any HP software for the AIO that may show there and then
reboot the PC.

Then with that cable still unplugged from the PC, locate the file you
downloaded -- AIO_CDB_Full_Network_enu.exe (163.07M) -- right mouse
click on it and select Run as Administrator and OK your way out.

That should install it in a way that will work better than just double
clicking on the installation file. Do not connect the USB cable until
the installation procedure tells you to or until you reach Finish.

I suggest you download the Diagnostic Utility there too and have it
installed in case it is needed.

Note that with VISTA Home versions you do not get the VISTA Fax and
Scan function built in. Something may come as part of the HP Full
Feature Software but if not then you will need a third part utility.

Good luck -- let us know how you get on.
 

My Computer

D
#3
You shouldn't be trying to use "My Pictures" in Vista. This is not a
folder, it's a junction point that directs legacy software programs to
another location.
Use the "Pictures" folder under your user account. The same for "Documents"
and "Music".



"deedeesdivas" <deedeesdivas@xxxxxx> wrote in message
news:AC9FF9E6-D4A0-471E-A2A0-CDE0856D7412@xxxxxx

> Just got a new computer with Windows Vista Home Premium. Have an HP
> Photosmart 2610 all in one printer.
>
> Yesterday I was able to print 2 pictures. Tried again a couple of hours
> later and nothing happens. I can print test pages and any other documents
> just can't print from any photo software. What can I do?
>
> It never even registers on the pending documents. I've made sure it's the
> default printer and my drivers are all updated.
 

My Computer

D

deedeesdivas

#4
Hi, No I did not install the package first I actually installed the driver
first, then hooked up the computer and then later installed the software. I
will definitely try what you have suggested. Makes sense! Thank you very
much, I will keep you updated!

"huwyngr" wrote:

> Before you first connected the AIO to the new PC did you install the HP
> software package including their driver?
>
> http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&cc=us&dlc
> =en&product=421139&lang=en
>
> HP Full Feature Software and Drivers
>
> 03-2007 080.001.237.000 - 163.07M
>
> Download this package and note where it downloads to (do not Install it
> from the HP website if this is suggested -- use Save not Run). Then
> unplug the AIO cable from the PC; go to the Printers Folder and delete
> the printer icon there; go to Control Panel Add/Remove Programs and
> uninstall any HP software for the AIO that may show there and then
> reboot the PC.
>
> Then with that cable still unplugged from the PC, locate the file you
> downloaded -- AIO_CDB_Full_Network_enu.exe (163.07M) -- right mouse
> click on it and select Run as Administrator and OK your way out.
>
> That should install it in a way that will work better than just double
> clicking on the installation file. Do not connect the USB cable until
> the installation procedure tells you to or until you reach Finish.
>
> I suggest you download the Diagnostic Utility there too and have it
> installed in case it is needed.
>
> Note that with VISTA Home versions you do not get the VISTA Fax and
> Scan function built in. Something may come as part of the HP Full
> Feature Software but if not then you will need a third part utility.
>
> Good luck -- let us know how you get on.
>
>
 

My Computer

D

deedeesdivas

#5
that's actually what I meant...it is the pictures folder under the user
name...(bad habit from having xp for so long!)

"Dave" wrote:

> You shouldn't be trying to use "My Pictures" in Vista. This is not a
> folder, it's a junction point that directs legacy software programs to
> another location.
> Use the "Pictures" folder under your user account. The same for "Documents"
> and "Music".
>
>
>
> "deedeesdivas" <deedeesdivas@xxxxxx> wrote in message
> news:AC9FF9E6-D4A0-471E-A2A0-CDE0856D7412@xxxxxx

> > Just got a new computer with Windows Vista Home Premium. Have an HP
> > Photosmart 2610 all in one printer.
> >
> > Yesterday I was able to print 2 pictures. Tried again a couple of hours
> > later and nothing happens. I can print test pages and any other documents
> > just can't print from any photo software. What can I do?
> >
> > It never even registers on the pending documents. I've made sure it's the
> > default printer and my drivers are all updated.
>
>
 

My Computer

H

huwyngr

#6
In article <CD5CA774-DA0D-4B5D-8CA2-E570D04C3EFE@xxxxxx>,
Deedeesdivas wrote:

> I actually installed the driver first
How did you get the driver? Not the one that may be in VISTA? If that
it's likely to be limited in functions whereas the complete package on
may be more useful.
 

My Computer

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