Can't wake system up from sleep mode?

Garbob

New Member
I just bought a brand new system and everything was working fine.
I put into sleep mode and the computer went to sleep/died.
I can not wake up computer no matter what I have tried.
I have tried disconecting all the power over and over
Off on buttons don't work, mouse or keyboard don't work, monitor doesn't work.
It's like it went into a black hole of hybirnation and nothing I try will get the computer to power on now so I can get it out of sleep mode.
Everythings dead.
I pluged in my old system and started using it again because my new system I just paid $ 2500 for is useless.
Any suggestions out there?
 

My Computer

System One

  • Manufacturer/Model
    digital storm/custom
    CPU
    E8600 duo core
    Motherboard
    evga nforce 780i 775
    Memory
    corsair 8500 - 4 gb 1033
    Graphics Card(s)
    nvidia GTX 285
    Sound Card
    Creative X-Fi Xtreme gamer
    Monitor(s) Displays
    dells new 23 inch widescreen
    Screen Resolution
    1650 x 1050
    Hard Drives
    western digital150 gb 10,000rpm sata 2
    PSU
    800 watts
    Cooling
    water cooler andd case fan runs 25-30 celcious
    Mouse
    logitec gx18
    Keyboard
    logitech gamer
    Internet Speed
    10 mbps

Brink

Staff member
mvp

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Brink

Staff member
mvp
Garbob said:
Brink,
Thank you so much for the fast response with all the information.

The problem is, that i can not get my system to come on to try any of the fixes.

No matter what i have tried I can't get system to power on so I can use it.

I am so desperate to be able to use my new system.

Thanks much,

Garbob
Garbob,

See if unplugging the computer, then either jump the CMOS pins or temporarily remove the CMOS battery for a few minutes to reset the BIOS can then allow you to start the computer again after plugging it back up.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD

Garbob

New Member
Hey Shawn, It's Garbob,

Thanks for the great help. I read on other sites also about cmos pins because didn't understand that but do now.I tried resetting bios with jumpers, took out battery, and computer will not power on.
Will be calling the manufacture to get it returned on Monday.
Thanks again for all the help, I think I have done everything I can do here trying to fix the problem of permanent sleep mode,
Gary
 

My Computer

System One

  • Manufacturer/Model
    digital storm/custom
    CPU
    E8600 duo core
    Motherboard
    evga nforce 780i 775
    Memory
    corsair 8500 - 4 gb 1033
    Graphics Card(s)
    nvidia GTX 285
    Sound Card
    Creative X-Fi Xtreme gamer
    Monitor(s) Displays
    dells new 23 inch widescreen
    Screen Resolution
    1650 x 1050
    Hard Drives
    western digital150 gb 10,000rpm sata 2
    PSU
    800 watts
    Cooling
    water cooler andd case fan runs 25-30 celcious
    Mouse
    logitec gx18
    Keyboard
    logitech gamer
    Internet Speed
    10 mbps

Brink

Staff member
mvp
Anytime Gary. I hope that they can get it replaced or fixed for you soon.
 

My Computers

System One System Two

  • Operating System
    Windows 10 Pro 64-bit
    Manufacturer/Model
    Custom
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    16 GB (8GBx2) G.SKILL TridentZ DDR4 3200 MHz
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    3 x 27" Asus VE278Q
    Screen Resolution
    1920x1080
    Hard Drives
    1TB Samsung 970 EVO Plus M.2,
    250GB Samsung 960 EVO M.2,
    6TB WD Black WD6001FZWX
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Mouse
    Logitech MX Master
    Keyboard
    Logitech wireless K800
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    Linksys EA9500 router,
    Arris SB8200 cable modem,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Lumia 1520 phone
  • Operating System
    Windows 10 Pro
    Manufacturer/Model
    HP Envy Y0F94AV
    CPU
    i7-7500U @ 2.70 GHz
    Memory
    16 GB DDR4-2133
    Graphics card(s)
    NVIDIA GeForce 940MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    17.3" UHD IPS touch
    Screen Resolution
    3480 x 2160
    Hard Drives
    512 GB M.2 SSD
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