Connects to router, but not to internet (I have tried EVERYTHING! help!)

[wiseguy]

Ok guys, to start things off I recently moved so I had to change from using a wired connection to a wireless connection. I bought a Netgear Wireless - N Router (WNR2000) and a Wireless-N 300 USB adapter. I'm running vista home premium x64 SP2.

Everytime I diagnose the problem, it gives me the "there may be a problem with your DNS configuration" or the "cannot communicate with primary dns server". I have tried everything of my power, and I have called my ISP and router company. Both were useless. I have tried manually setting my dns servers but it didn't work, and usually gives me the "cannot communicate.... primary server" junk. I would be very grateful if you guys could help. Here is my ipconfig :

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Keiths-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 5:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : RangeMax Wireless-N USB Adapter WN111v
Physical Address. . . . . . . . . : 00-26-F2-A5-F5-70
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, May 09, 2010 10:23:38 PM
Lease Expires . . . . . . . . . . : Monday, May 10, 2010 10:23:38 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : USB Wireless 802.11 b/g Adaptor
Physical Address. . . . . . . . . : 00-22-5F-75-3A-3E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps Ethernet
Physical Address. . . . . . . . . : 00-21-97-CA-B9-E1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes




I'm gonna post the ipconfig on the computer with the modem just in case it's necessary.

ok here it is :

C:\Documents and Settings\john>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : jimmy-6509eb19b
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Motorola SURFboard SB5100 USB Cable
Modem
Physical Address. . . . . . . . . : 00-0E-5C-75-22-B1
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 67.86.181.190
Subnet Mask . . . . . . . . . . . : 255.255.240.0
Default Gateway . . . . . . . . . : 67.86.176.1
DHCP Server . . . . . . . . . . . : 10.240.178.41
DNS Servers . . . . . . . . . . . : 167.206.251.129
167.206.251.130
Lease Obtained. . . . . . . . . . : Sunday, May 09, 2010 9:10:44 PM
Lease Expires . . . . . . . . . . : Tuesday, May 11, 2010 9:10:44 PM

Ethernet adapter Local Area Connection 3:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Controller
Physical Address. . . . . . . . . : 00-18-8B-59-FC-58
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 192.168.1.1
Lease Obtained. . . . . . . . . . : Sunday, May 09, 2010 10:53:49 PM
Lease Expires . . . . . . . . . . : Monday, May 10, 2010 10:53:49 PM


thanks again

 

[Michael W Ryder]

Re: Connects to router, but not to internet (I have tried EVERYTHING!help!)

wiseguy wrote:

> Ok guys, to start things off I recently moved so I had to change from
> using a wired connection to a wireless connection. I bought a Netgear
> Wireless - N Router (WNR2000) and a Wireless-N 300 USB adapter. I'm
> running vista home premium x64 SP2.
>
> Everytime I diagnose the problem, it gives me the "there may be a
> problem with your DNS configuration" or the "cannot communicate with
> primary dns server". I have tried everything of my power, and I have
> called my ISP and router company. Both were useless. I have tried
> manually setting my dns servers but it didn't work, and usually gives me
> the "cannot communicate.... primary server" junk. I would be very
> grateful if you guys could help. Here is my ipconfig :
>
> Microsoft Windows [Version 6.0.6002]
> Copyright (c) 2006 Microsoft Corporation. All rights reserved.
>
> C:\Windows\system32>ipconfig/all
>
> Windows IP Configuration
>
> Host Name . . . . . . . . . . . . : Keiths-PC
> Primary Dns Suffix . . . . . . . :
> Node Type . . . . . . . . . . . . : Hybrid
> IP Routing Enabled. . . . . . . . : No
> WINS Proxy Enabled. . . . . . . . : No
>
> Wireless LAN adapter Wireless Network Connection 5:
>
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : RangeMax Wireless-N USB Adapter
> WN111v
> Physical Address. . . . . . . . . : 00-26-F2-A5-F5-70
> DHCP Enabled. . . . . . . . . . . : Yes
> Autoconfiguration Enabled . . . . : Yes
> IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred)
> Subnet Mask . . . . . . . . . . . : 255.255.255.0
> Lease Obtained. . . . . . . . . . : Sunday, May 09, 2010 10:23:38 PM
> Lease Expires . . . . . . . . . . : Monday, May 10, 2010 10:23:38 PM
> Default Gateway . . . . . . . . . : 192.168.1.1
> DHCP Server . . . . . . . . . . . : 192.168.1.1
> DNS Servers . . . . . . . . . . . : 192.168.1.1

I think your problem is here. Normally the DNS servers will be
addresses given to you by your IP and will NOT be your router. You
might be able to use the old address especially if you are with the same
provider.

> NetBIOS over Tcpip. . . . . . . . : Enabled
>
> Wireless LAN adapter Wireless Network Connection:
>
> Media State . . . . . . . . . . . : Media disconnected
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : USB Wireless 802.11 b/g Adaptor
> Physical Address. . . . . . . . . : 00-22-5F-75-3A-3E
> DHCP Enabled. . . . . . . . . . . : Yes
> Autoconfiguration Enabled . . . . : Yes
>
> Ethernet adapter Local Area Connection:
>
> Media State . . . . . . . . . . . : Media disconnected
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : NVIDIA nForce 10/100 Mbps
> Ethernet
> Physical Address. . . . . . . . . : 00-21-97-CA-B9-E1
> DHCP Enabled. . . . . . . . . . . : Yes
> Autoconfiguration Enabled . . . . : Yes
>
>
>
>
> *_I'm_gonna_post_the_ipconfig_on_the_computer_with_the_modem_just_in_case_it's_necessary_*.
>
> ok here it is :
>
> C:\Documents and Settings\john>ipconfig/all
>
> Windows IP Configuration
>
> Host Name . . . . . . . . . . . . : jimmy-6509eb19b
> Primary Dns Suffix . . . . . . . :
> Node Type . . . . . . . . . . . . : Unknown
> IP Routing Enabled. . . . . . . . : Yes
> WINS Proxy Enabled. . . . . . . . : No
>
> Ethernet adapter Local Area Connection:
>
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : Motorola SURFboard SB5100
> USB Cable
> Modem
> Physical Address. . . . . . . . . : 00-0E-5C-75-22-B1
> Dhcp Enabled. . . . . . . . . . . : Yes
> Autoconfiguration Enabled . . . . : Yes
> IP Address. . . . . . . . . . . . : 67.86.181.190
> Subnet Mask . . . . . . . . . . . : 255.255.240.0
> Default Gateway . . . . . . . . . : 67.86.176.1
> DHCP Server . . . . . . . . . . . : 10.240.178.41
> DNS Servers . . . . . . . . . . . : 167.206.251.129
> 167.206.251.130
> Lease Obtained. . . . . . . . . . : Sunday, May 09, 2010 9:10:44
> PM
> Lease Expires . . . . . . . . . . : Tuesday, May 11, 2010
> 9:10:44 PM
>
> Ethernet adapter Local Area Connection 3:
>
> Connection-specific DNS Suffix . :
> Description . . . . . . . . . . . : Broadcom 440x 10/100
> Integrated Controller
> Physical Address. . . . . . . . . : 00-18-8B-59-FC-58
> Dhcp Enabled. . . . . . . . . . . : Yes
> Autoconfiguration Enabled . . . . : Yes
> IP Address. . . . . . . . . . . . : 192.168.1.2
> Subnet Mask . . . . . . . . . . . : 255.255.255.0
> Default Gateway . . . . . . . . . : 192.168.1.1
> DHCP Server . . . . . . . . . . . : 192.168.1.1
> DNS Servers . . . . . . . . . . : 192.168.1.1
> Lease Obtained. . . . . . . . . . : Sunday, May 09, 2010
> 10:53:49 PM
> Lease Expires . . . . . . . . . . : Monday, May 10, 2010
> 10:53:49 PM
>
>
> thanks again
>
>

 

[wiseguy]

ok, I've got it solved. Someone on another message board helped me. Here is his instructions:

Humm: Let's see if we can get this working with an ethernet connection.
Tips on setting up broadband connection, courtesy of Johnwill

You don't need any setup disk to configure a broadband router.


Reset the router to factory defaults by holding the reset button down for 15 seconds with power on. The following procedure should get you a connection with any broadband modem that is configured to use DHCP for the router connection, such as cable modems, and many DSL modems. If you require PPPoE configuration for the DSL modem, that will have to be configured to match the ISP requirements.
• Turn off everything, the modem, router, computer.
• Connect the modem to the router's WAN/Internet port.
• Connect the computer to one of the router's LAN/Network ports.
• Turn on the modem, wait for a steady connect light.
• Turn on the router, wait for two minutes.
• Boot the computer.

When the computer is completely booted, let's see this.

Hold the Windows key and press R, then type CMD (COMMAND for W98/WME) to open a command prompt:

NOTE: For the items below in red surrounded with < >, see comments below for the actual information content, they are value substitutions from the previous command output!

In the command prompt window that opens, type type the following commands one at a time, followed by the Enter key:

IPCONFIG /ALL

PING <computer_IP_address>

PING <default_gateway_address>

PING <dns_servers>

PING 206.190.60.37

PING yahoo.com

Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
Paste the results in a message here.
It looks to me from your ipconfigs that Jimmy is working hard plugged to the modem and Keith is wired up to the router,but the logical connection between the router and modem have not been made.Looks like maybe a plugging issue,but let's see if Keith can get a working ethernet connection first.

 

[Night Hawk]

Welcome to the VistaForums! wiseguy

The instructions you saw are close to what the ISP used here provided for adding on a router(hardwired/WiFI too) inline with the cable modem. You first have to shut everything off and patch the router in having used Cat #6 ethernet cables here.

When first replugging the ac adapter in for the modem here and firing that up it re-established the ISP's IP address. Then you plug in or turn the power for router on to see that create a new private IP and act as if it was your pc.

Once that is seen to and you start your system up you may need to go into the Control Panel>Network section and work on the home group or setting it to home network if the connection isn't immediate.