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Deleting an email: "An unknown error has occurred."

A

Amy B.

#1
I received a SPAM email to my account, which is marked as spam, but Windows
Mail did not automatically forward it to the proper folder. When I try to
delete it, I get the message "an unknown error has occurred." I'm unable to
delete the email or move it to another folder...it appears I'll have to look
at it forever.

Any suggestions?
 

My Computer

G

Guest

#2
"Amy B." <AmyB@xxxxxx> wrote in message
news:6300A80C-5D3B-4C9C-817A-AA31E773C749@xxxxxx

>I received a SPAM email to my account, which is marked as spam, but Windows
> Mail did not automatically forward it to the proper folder. When I try to
> delete it, I get the message "an unknown error has occurred." I'm unable
> to
> delete the email or move it to another folder...it appears I'll have to
> look
> at it forever.
>
> Any suggestions?
>
In Windows Mail, unknown errors and undeletable messages are often due to
interference from an antivirus program. What if any antivirus programs do
you
have, and have you ever had a Norton or McAfee antivirus program on that
computer, even a free trial?

For a temporary fix, download and install this hotfix, with Windows Mail not
running:

http://support.microsoft.com/default.aspx/kb/941090

Although it's labelled as for mail stuck in the Outbox, it also works in
other
folders. If you don't know whether you have a 32-bit version of Vista or
a 64-bit version, try the hotfix for the 32-bit version first. The Vista
SP1
update includes this hotfix and more, but takes longer to install.

This won't necessarily delete the spam message, but should at least make
it possible for you to delete it.
 

My Computer

G

Gary VanderMolen

#3
Windows Mail does not mark messages as "spam".
If yours are really marked that way, some third party security program is
doing that. Unless you want to continue to have problems with Windows
Mail, you must disable any part of security programs that interfere with
email.

--
Gary VanderMolen, MS-MVP


"Amy B." <AmyB@xxxxxx> wrote in message news:6300A80C-5D3B-4C9C-817A-AA31E773C749@xxxxxx

>I received a SPAM email to my account, which is marked as spam, but Windows
> Mail did not automatically forward it to the proper folder. When I try to
> delete it, I get the message "an unknown error has occurred." I'm unable to
> delete the email or move it to another folder...it appears I'll have to look
> at it forever.
>
> Any suggestions?
 

My Computer

Brink

Staff member
mvp
Messages
32,205
Location
Oklahoma, USA
#4
I received a SPAM email to my account, which is marked as spam, but Windows
Mail did not automatically forward it to the proper folder. When I try to
delete it, I get the message "an unknown error has occurred." I'm unable to
delete the email or move it to another folder...it appears I'll have to look
at it forever.

Any suggestions?

Hi Amy,

This will help show you how to fix the stuck undeletable email message problem in Windows Mail for all folders.

The KB941090 update will just fix the problem for now. You must stop the cause to prevent it from happening again. Read the "First" section in this tutorial about antivirus programs to help prevent this from happening again, then install the KB941090 Microsoft Update in the "Second" section to fix the stuck message problem.


Windows Mail problems

It sounds like you have McAfee installed. Make sure you have all email options turned off for it.

Shawn
 

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