• This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn more.

Diagnostics Policy Service won't start

S

squire

#1
I have a problem with Vista Home Premium (surprise!)

I have a connection to a home wireless network, which works: 2 computers
running XP can access it. Up until a couple of days ago mine was working too.
Now everytime I open internet explorer v.7, it won't display the webpage.
Network Diagnostics won't work because the Diagnostics Policy Service won't
start (even after trying to manually start as administrator) and I get the
msg: "Error 5: Access is denied" even though all users have full control and
read permissions.

I have also tried:
* ringing Microsoft tech support: they can't help me
* system restore: won't work or fails to complete restore
* run the repair function through bios (the computer just goes back to
startup with the same problem
* uninstall the most recent update (KB940510). Strangely, it appear in the
'update history' folder, but not in the 'installed updates' folder, so I
can't uninstall it.
* starting Windows Firewall or the DHCP client service - same problems

Any ideas short of a complete re-install of vista? I'm beginning to suspect
there's something wrong with one of the registry keys &/or system files, but
I'm not computer literate enough to know how/what to change.

Cheers
 
M

Mark L. Ferguson

#2
I'm sure there are several technical ways to address this security error,
but perhaps the best way for you is to go at it wholesale. Unless you have
spent a lot of time with Permissions so far, resetting to defaults may be a
good solution for you. My thinking is, 'It worked before, so change it
back".

HOW TO Reset Security Settings Back to the Defaults:
http://support.microsoft.com/default.aspx?scid=kb;en-us;313222

If this diagnostic problem is just a side issue, you may have luck with IE
pages by simply clearing the IE cache. IE, tools menu, "Delete Browsing
History"
--
Was this helpful? Then click the "Yes" Ratings button. Voting helps the web
interface.
http://www.microsoft.com/wn3/locales/help/help_en-us.htm#RateAPost

Mark L. Ferguson

..
"squire" <squire@xxxxxx> wrote in message
news:73650709-DD34-4D49-9816-450093B7B22B@xxxxxx

>I have a problem with Vista Home Premium (surprise!)
>
> I have a connection to a home wireless network, which works: 2 computers
> running XP can access it. Up until a couple of days ago mine was working
> too.
> Now everytime I open internet explorer v.7, it won't display the webpage.
> Network Diagnostics won't work because the Diagnostics Policy Service
> won't
> start (even after trying to manually start as administrator) and I get the
> msg: "Error 5: Access is denied" even though all users have full control
> and
> read permissions.
>
> I have also tried:
> * ringing Microsoft tech support: they can't help me
> * system restore: won't work or fails to complete restore
> * run the repair function through bios (the computer just goes back to
> startup with the same problem
> * uninstall the most recent update (KB940510). Strangely, it appear in the
> 'update history' folder, but not in the 'installed updates' folder, so I
> can't uninstall it.
> * starting Windows Firewall or the DHCP client service - same problems
>
> Any ideas short of a complete re-install of vista? I'm beginning to
> suspect
> there's something wrong with one of the registry keys &/or system files,
> but
> I'm not computer literate enough to know how/what to change.
>
> Cheers
 
M

moabs_my_life

#3
squire
I have the exact same problem word for word.
mine started on march 8th. I'm starting to think this hos some thing to do
with windows uptate. I can't do a repair and it won't start my wireless too.
I hope someone figures this out.
--
moabs_my_life


"squire" wrote:

> I have a problem with Vista Home Premium (surprise!)
>
> I have a connection to a home wireless network, which works: 2 computers
> running XP can access it. Up until a couple of days ago mine was working too.
> Now everytime I open internet explorer v.7, it won't display the webpage.
> Network Diagnostics won't work because the Diagnostics Policy Service won't
> start (even after trying to manually start as administrator) and I get the
> msg: "Error 5: Access is denied" even though all users have full control and
> read permissions.
>
> I have also tried:
> * ringing Microsoft tech support: they can't help me
> * system restore: won't work or fails to complete restore
> * run the repair function through bios (the computer just goes back to
> startup with the same problem
> * uninstall the most recent update (KB940510). Strangely, it appear in the
> 'update history' folder, but not in the 'installed updates' folder, so I
> can't uninstall it.
> * starting Windows Firewall or the DHCP client service - same problems
>
> Any ideas short of a complete re-install of vista? I'm beginning to suspect
> there's something wrong with one of the registry keys &/or system files, but
> I'm not computer literate enough to know how/what to change.
>
> Cheers
 
M
#4
I also have the exact same problem and also am connected wireless but with no
internet connection, I have a suspision it is also a windows update that
caused it, please someone help us resolve this.

"squire" wrote:

> I have a problem with Vista Home Premium (surprise!)
>
> I have a connection to a home wireless network, which works: 2 computers
> running XP can access it. Up until a couple of days ago mine was working too.
> Now everytime I open internet explorer v.7, it won't display the webpage.
> Network Diagnostics won't work because the Diagnostics Policy Service won't
> start (even after trying to manually start as administrator) and I get the
> msg: "Error 5: Access is denied" even though all users have full control and
> read permissions.
>
> I have also tried:
> * ringing Microsoft tech support: they can't help me
> * system restore: won't work or fails to complete restore
> * run the repair function through bios (the computer just goes back to
> startup with the same problem
> * uninstall the most recent update (KB940510). Strangely, it appear in the
> 'update history' folder, but not in the 'installed updates' folder, so I
> can't uninstall it.
> * starting Windows Firewall or the DHCP client service - same problems
>
> Any ideas short of a complete re-install of vista? I'm beginning to suspect
> there's something wrong with one of the registry keys &/or system files, but
> I'm not computer literate enough to know how/what to change.
>
> Cheers
 
#5
I have a solution that worked for me!


Hopefully it will work for you!



First, try a System Restore...don't worry, it won't touch your personal files..just the system settings.

Go to Start, Control Panel.
Type System Restore into the search box and chose the second option under System.



It should be:

Restore System Files and Settings from a Restore Point.



Choose it and then pick a restore from before the problem started. If that doesn't work...like if a message comes up saying System Restore didn't complete properly, you need to try it again with a different approach.



You may want to write these instructions down:



1. Restart your computer.
2. When it starts up again press F8 repeatedly before it hits the loading screen.
3. Select the first option.
4. Log in as your usual user (I am unsure what the Admin pass is)
5. Select System Restore and select a date before the problem started.
~If you cannot see the system restore, move the main box out of the way.~
6. Let is restore and hopefully the problem should be fixed.

It feels good to be telling people how to fix it! It took me 5 days to work out the solution...and now, hopefully this solution will work for everyone!



Oh....this is how I feel right now.....


(Quote: KingRyan - Diagnostic Policy Service start, stops - TechNet Forums)
 
#6
I had a slightly different problem; I could start Diagnostics Policy Service, but it would stop abruptly. The course of action that I took (which worked) was to disable the service (services.msc) and then restart the computer. My computer restarted with internet and then I could restart the DPS without any problem. However, this is on my family's desktop which I installed Windows 7 RC 32 bit on. Hopefully it will work for you.
 
K
#7
And here goes another one with exactly same story....

Can't connect to the internet. DPS service wont run. Trying to start it
manually only results in error 1114.

Looking into other treads, others have been recommened to run a system
restore.

But,...
I don't have a system restore point established.

Help!!!

PS
My girlfried seems to recall that maybe she was interrupting some
update... - back in mid-December, when this problem occurred out of
nowhere. Anyhow, don't know how to undo thus online-update, since... -
yeah, you guessed it, I cannot get online....


--
knth
------------------------------------------------------------------------
knth's Profile: http://forums.techarena.in/members/170393.htm
View this thread: http://forums.techarena.in/vista-help/926312.htm

http://forums.techarena.in
 
#8
Johannes919's system restore method worked for me as well but only by logining in Safe Mode (the restarting and hitting F8 approach). I have no idea what happened to cause the sudden Diagnostics Policy Service problem though this particular HP laptop with Vista has been trouble lately and been rebuilt numerous times. I was on the verge of reinstalling Vista AGAIN but thankfully this system restore worked!

Thanks!