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DVD, CD Hard Drives Missing

W

Warwick

#1
4 Days ago I downloaded an update for my Vista Ultimate. A day or so later I
tried to use my cd writer and cd rom, neither worked. I checked with the
microsoft site and found a patch to fix the latest download. I tried to run
it and was given a "Log File Missing" so couldnot load the patch.

When I go to device manager I get "Windows cannot load the device driver for
this hardware. The driver may be corrupted or missing. (Code 39)". I can not
use my discs, obviously, and been unable to find the correct download drivers
on the web. I also have an external DVD Writer and that does not work either,
same fault.

Any Suggestions?
 

My Computer

M

Mike Hall - MVP

#2
Follow the trail on this web site, and you will get back your optical
drive..

http://support.microsoft.com/default.aspx/kb/314060

--
Mike Hall - MVP
http://msmvps.com/blogs/mikehall/default.aspx
Posting Productively.. http://www.dts-l.org/goodpost.htm



"Warwick" <Warwick@xxxxxx> wrote in message
news:F1DD4F55-A24D-4D76-B86B-7A3F0EC42CA2@xxxxxx

>4 Days ago I downloaded an update for my Vista Ultimate. A day or so later
>I
> tried to use my cd writer and cd rom, neither worked. I checked with the
> microsoft site and found a patch to fix the latest download. I tried to
> run
> it and was given a "Log File Missing" so couldnot load the patch.
>
> When I go to device manager I get "Windows cannot load the device driver
> for
> this hardware. The driver may be corrupted or missing. (Code 39)". I can
> not
> use my discs, obviously, and been unable to find the correct download
> drivers
> on the web. I also have an external DVD Writer and that does not work
> either,
> same fault.
>
> Any Suggestions?
>
 

My Computer

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