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Emails being deleted from my Comcast account

M

Marissa

#1
Hi,
I've had a Comcast account on this computer for over a month now and have
never had any problems. All of a sudden two days ago, the emails in my inbox
disappeared & turned up in the Microsoft Windows Inbox...and this happens
daily. This is really a problem & I do not want to use Microsoft windows
email AT ALL. I just want to be able to use the Comcast email in peace.

I tried going to tools-account-advanced-properties-leave a copy of the
message on the server, but this just created duplicates in the Windows email.

Any ideas of what I can do? And to get the emails back to Comcast (I can't
forward them or send emails from this account)? And why this started to
happen out of nowhere?
 

My Computer

J

John Inzer

#2
Marissa wrote:

> Hi,
> I've had a Comcast account on this computer for over a month now and
> have never had any problems. All of a sudden two days ago, the
> emails in my inbox disappeared & turned up in the Microsoft Windows
> Inbox...and this happens daily. This is really a problem & I do not
> want to use Microsoft windows email AT ALL. I just want to be able
> to use the Comcast email in peace.
>
> I tried going to tools-account-advanced-properties-leave a copy of the
> message on the server, but this just created duplicates in the
> Windows email.
>
> Any ideas of what I can do? And to get the emails back to Comcast (I
> can't forward them or send emails from this account)? And why this
> started to happen out of nowhere?
=================================
Just some ideas...good luck.

Forwarding the messages to yourself should
make the forwarded versions appear on the
Comcast site.

Apparently you originally set up the Comcast
Account in Windows Mail.

If you prefer to send and receive e-mail from
the Comcast website...you might try deleting
the Comcast Account from Windows Mail.

If you navigate to the screen shown in the
following tutorial...you can remove the Comcast
Account by clicking the Remove button.

Comcast : How do I create an
email account in Windows Mail?
http://tinyurl.com/2o9rxm

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
 

My Computer

M

Marissa

#3
Thank you, John. I did not set up the account on this computer, so I"m
really not sure how everything was set up initially. However, I do plan to
remove the Comcast account from Windows email, but first I need the messages
to be forwarded to my Comcast account. And this is the error message I get
when I try to do so:

The message could not be sent. The authentication setting might not be
correct for your outgoing e-mail [SMTP] server. For help solving this
problem, go to Help, search for "Troubleshoot Windows Mail", and read the
"I'm having problems sending e-mail" section. If you need help determining
the proper server settings, please contact your e-mail service provider.

The rejected e-mail address was 'newportcapital@xxxxxx'. Subject 'Fw:
Marketing Plan', Account: 'George Oneal', Server: 'smtp.comcast.net',
Protocol: SMTP, Server Response: '530 Authentication required', Port: 587,
Secure(SSL): No, Server Error: 530, Error Number: 0x800CCC78

Apparently it does not recognize my comcast account even though it is able
to access the emails in the inbox from it....


"John Inzer" wrote:

> Marissa wrote:

> > Hi,
> > I've had a Comcast account on this computer for over a month now and
> > have never had any problems. All of a sudden two days ago, the
> > emails in my inbox disappeared & turned up in the Microsoft Windows
> > Inbox...and this happens daily. This is really a problem & I do not
> > want to use Microsoft windows email AT ALL. I just want to be able
> > to use the Comcast email in peace.
> >
> > I tried going to tools-account-advanced-properties-leave a copy of the
> > message on the server, but this just created duplicates in the
> > Windows email.
> >
> > Any ideas of what I can do? And to get the emails back to Comcast (I
> > can't forward them or send emails from this account)? And why this
> > started to happen out of nowhere?
> =================================
> Just some ideas...good luck.
>
> Forwarding the messages to yourself should
> make the forwarded versions appear on the
> Comcast site.
>
> Apparently you originally set up the Comcast
> Account in Windows Mail.
>
> If you prefer to send and receive e-mail from
> the Comcast website...you might try deleting
> the Comcast Account from Windows Mail.
>
> If you navigate to the screen shown in the
> following tutorial...you can remove the Comcast
> Account by clicking the Remove button.
>
> Comcast : How do I create an
> email account in Windows Mail?
> http://tinyurl.com/2o9rxm
>
> --
>
> John Inzer
> MS Picture It! -
> Digital Image MVP
>
> Digital Image
> Highlights and FAQs
> http://tinyurl.com/aczzp
>
> Notice
> This is not tech support
> I am a volunteer
>
> Solutions that work for
> me may not work for you
>
> Proceed at your own risk
>
>
>
 

My Computer

J

John Inzer

#4
Marissa wrote:

> Thank you, John. I did not set up the account on this computer, so
> I"m really not sure how everything was set up initially. However, I
> do plan to remove the Comcast account from Windows email, but first I
> need the messages to be forwarded to my Comcast account. And this is
> the error message I get when I try to do so:
>
> The message could not be sent. The authentication setting might not be
> correct for your outgoing e-mail [SMTP] server. For help solving this
> problem, go to Help, search for "Troubleshoot Windows Mail", and read
> the "I'm having problems sending e-mail" section. If you need help
> determining the proper server settings, please contact your e-mail
> service provider.
>
> The rejected e-mail address was 'newportcapital@xxxxxx'. Subject
> 'Fw: Marketing Plan', Account: 'George Oneal', Server:
> 'smtp.comcast.net', Protocol: SMTP, Server Response: '530
> Authentication required', Port: 587, Secure(SSL): No, Server Error:
> 530, Error Number: 0x800CCC78
>
> Apparently it does not recognize my comcast account even though it is
> able to access the emails in the inbox from it....
==============================
Is the account setup as per the instructions
in the tutorial I posted for you?

Maybe the following article would be useful:

Comcast - How do I verify my
email settings in Windows Mail?
http://tinyurl.com/2ww495

Note on the "Server" tab...the article states...
Check..."My server requires authentication"
Does your account have that box checked?

Have you tried contacting Comcast?
http://www.comcast.net/help/

--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://tinyurl.com/aczzp

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
 

My Computer

F

Frank Saunders MS-MVP IE,OE/WM

#5
"Marissa" <Marissa@xxxxxx> wrote in message
news:8DAD1961-0978-426F-AD47-41BBCE2FFA11@xxxxxx

> Hi,
> I've had a Comcast account on this computer for over a month now and have
> never had any problems. All of a sudden two days ago, the emails in my
> inbox
> disappeared & turned up in the Microsoft Windows Inbox...and this happens
> daily. This is really a problem & I do not want to use Microsoft windows
> email AT ALL. I just want to be able to use the Comcast email in peace.
>
> I tried going to tools-account-advanced-properties-leave a copy of the
> message on the server, but this just created duplicates in the Windows
> email.
>
> Any ideas of what I can do? And to get the emails back to Comcast (I can't
> forward them or send emails from this account)? And why this started to
> happen out of nowhere?
Mails in what inbox disappeared?
I've never heard of a Microsoft Windows inbox.

--
Frank Saunders MS-MVP IE,OE/WM
www.fjsmjs.com
Do not send email
 

My Computer

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