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Error 80070714 when trying to update windows defenders definitions

R

robin

#1
Every time i try and update windows defender via windows update i get error
code 80070714. When I try and install update for windows defender directly
through it it returns error code 0x80070643. Can anyone please help me to
solve this issue as it is bugging the hell out of me.
 
J

Jesper

#2
> Every time i try and update windows defender via windows update i get error
> code 80070714. When I try and install update for windows defender directly
> through it it returns error code 0x80070643. Can anyone please help me to
> solve this issue as it is bugging the hell out of me.


Can you check the Windows Update log file and see if it has any additional
information? It is in C:\Windows (assuming that's where you installed Windows
to). Open it in Notepad and search for the error code then look at the
surrounding lines.

That error means some file is corrupted, but without knowing which it is
very hard to tell.

---
Your question may already be answered in Windows Vista Security:
http://www.amazon.com/gp/product/0470101555?ie=UTF8&tag=protectyourwi-20
 
J

Jesper

#3
RE: Error 80070714 when trying to update windows defenders definit

> Hi Jesper thanks for the reply, had a look at the log, but doesn't make much
> sense to me. Can i post a copy of the log?


Yes, of course. Don't post all of it though. Search for the error and post
that and about 10 lines on either side.
 
R

robin

#4
RE: Error 80070714 when trying to update windows defenders definit

2007-03-28 23:08:42:592 3640 cb0 Handler :: START :: Handler: Command Line
Install
2007-03-28 23:08:42:592 3640 cb0 Handler :::::::::
2007-03-28 23:08:42:592 3640 cb0 Handler : Updates to install = 1
2007-03-28 23:08:45:202 3640 cb0 Handler : WARNING: Command line install
completed. Return code = 0x80070714, Result = Failed, Reboot required = false
2007-03-28 23:08:45:202 3640 cb0 Handler : WARNING: Exit code = 0x8024200B
2007-03-28 23:08:45:202 3640 cb0 Handler :::::::::
2007-03-28 23:08:45:202 3640 cb0 Handler :: END :: Handler: Command Line
Install
2007-03-28 23:08:45:202 3640 cb0 Handler :::::::::::::
2007-03-28 23:08:45:202 1156 c20 AU >>## RESUMED ## AU: Installing update
[UpdateId = {6C83D1C6-7C05-44C4-B70B-86AA0248AC59}]
2007-03-28 23:08:45:202 1156 c20 AU # WARNING: Install failed, error =
0x80070643 / 0x80070714
2007-03-28 23:08:45:702 1156 d90 Agent *********
2007-03-28 23:08:45:702 1156 d90 Agent ** END ** Agent: Installing
updates [CallerId = AutomaticUpdates]
2007-03-28 23:08:45:702 1156 d90 Agent *************
2007-03-28 23:08:45:702 1156 d90 AU Install call completed.
2007-03-28 23:08:45:702 1156 d90 AU # WARNING: Install call completed,
reboot required = No, error = 0x00000000
2007-03-28 23:08:45:702 1156 d90 AU #########
2007-03-28 23:08:45:702 1156 d90 AU ## END ## AU: Installing updates
[CallId = {32DE5ABD-9575-470D-9D62-72F9E3D86497}]
2007-03-28 23:08:45:702 1156 d90 AU #############
2007-03-28 23:08:45:717 1156 d90 AU Install complete for all calls, reboot
NOT needed
2007-03-28 23:08:45:717 1156 d90 AU Setting AU scheduled install time to
2007-03-29 02:00:00
2007-03-28 23:08:47:546 1156 480 AU UpdateDownloadProperties: 0 download(s)
are still in progress.
2007-03-28 23:08:47:561 1156 480 AU Triggering Offline detection
(non-interactive)
2007-03-28 23:08:47:561 1156 480 AU AU setting pending client directive to
'Install Complete Ux'
2007-03-28 23:08:47:561 1156 480 AU Changing existing AU client directive
from 'Progress Ux' to 'Install Complete Ux', session id = 0x1
2007-03-28 23:08:47:639 1156 518 AU #############
2007-03-28 23:08:47:639 1156 518 AU ## START ## AU: Search for updates
2007-03-28 23:08:47:639 1156 518 AU #########
2007-03-28 23:08:47:655 1156 518 AU <<## SUBMITTED ## AU: Search for updates
[CallId = {4141B4A2-2EFF-44B5-B419-63737947FC30}]
2007-03-28 23:08:47:655 1156 d90 Agent *************
2007-03-28 23:08:47:655 1156 d90 Agent ** START ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-03-28 23:08:47:655 1156 d90 Agent *********
2007-03-28 23:08:50:311 1156 518 AU AU received handle event
2007-03-28 23:08:58:216 1156 d90 Driver DriverUtil marking
{4642174E-CE35-40FA-9E5E-B8EF8C089960}.100 e_detectionStateInstallable
2007-03-28 23:08:58:216 1156 d90 Driver Matched driver to device
USB\VID_050D&PID_705C&REV_4810
2007-03-28 23:08:58:216 1156 d90 Driver Status: 0x180600a, ProblemNumber:
00000000
2007-03-28 23:08:58:216 1156 d90 Driver Calculated driver attributes as
0x00000000
2007-03-28 23:08:58:357 1156 d90 Agent * Added update
{4642174E-CE35-40FA-9E5E-B8EF8C089960}.100 to search result
2007-03-28 23:08:58:357 1156 d90 Agent * Added update
{5F51A586-2BE3-471B-910E-6D68E078B5D0}.100 to search result
2007-03-28 23:08:58:357 1156 d90 Agent * Added update
{6C83D1C6-7C05-44C4-B70B-86AA0248AC59}.100 to search result
2007-03-28 23:08:58:357 1156 d90 Agent * Found 3 updates and 28 categories
in search
2007-03-28 23:08:58:357 1156 d90 Agent *********
2007-03-28 23:08:58:357 1156 d90 Agent ** END ** Agent: Finding updates
[CallerId = AutomaticUpdates]
2007-03-28 23:08:58:373 1156 d90 Agent *************
2007-03-28 23:08:58:373 1156 d90 Report REPORT EVENT:
{8FAF1F4F-1A52-4A78-80A8-5E14AB9CA563} 2007-03-28
23:08:45:233+0100 1 182 101 {6C83D1C6-7C05-44C4-B70B-86AA0248AC59} 100 80070643 AutomaticUpdates Failure Content
Install Installation Failure: Windows failed to install the following update
with error 0x80070643: Definition Update for Windows Defender - KB915597
(Definition 1.16.2428.7).
2007-03-28 23:08:58:373 1156 e34 AU >>## RESUMED ## AU: Search for updates
[CallId = {4141B4A2-2EFF-44B5-B419-63737947FC30}]
2007-03-28 23:08:58:373 1156 e34 AU # 3 updates detected
2007-03-28 23:08:58:373 1156 e34 AU WARNING: AU ignoring update during
offline scan:
2007-03-28 23:08:58:373 1156 e34 AU #########
2007-03-28 23:08:58:373 1156 e34 AU ## END ## AU: Search for updates
[CallId = {4141B4A2-2EFF-44B5-B419-63737947FC30}]
2007-03-28 23:08:58:373 1156 e34 AU #############
2007-03-28 23:08:58:373 1156 e34 AU Setting AU scheduled install time to
2007-03-29 02:00:00
2007-03-28 23:09:12:770 1156 480 AU AU received approval from Ux for 2 updates
2007-03-28 23:09:12:770 1156 480 AU AU setting pending client directive to
'Progress Ux'
2007-03-28 23:09:13:367 1156 cf4 AU BeginInteractiveInstall invoked for
Download
2007-03-28 23:09:13:367 1156 cf4 AU Auto-approving update for download,
updateId = {4642174E-CE35-40FA-9E5E-B8EF8C089960}.100, ForUx=1, IsOwnerUx=1,
HasDeadline=0, IsMinor=0
2007-03-28 23:09:13:367 1156 cf4 AU Auto-approving update for download,
updateId = {6C83D1C6-7C05-44C4-B70B-86AA0248AC59}.100, ForUx=1, IsOwnerUx=1,
HasDeadline=0, IsMinor=1
2007-03-28 23:09:13:367 1156 cf4 AU Auto-approved 2 update(s) for download
(for Ux)
2007-03-28 23:09:13:367 1156 cf4 AU UpdateDownloadProperties: 0 download(s)
are still in progress.
 
J

Jesper

#5
RE: Error 80070714 when trying to update windows defenders definit

There are several errors in that file. In addition to the original one there
is also 0x80070643. That error is basically a generic "it didn't work." The
update it failed to install was Defender signatures. It is a general error
but I believe the most common cause is a network connection error.

Try this:

1. Click the Window button
2. Click All Programs
3. Click Windows Defender
4. Click the little down arrow next to the question mark and select "Check
for updates."

If that succeeds it should all be OK. I wish I had a better solution for
you, but I don't know what specifically caused that error so I think the best
course of action is to try again.

That still leaves you with the 0x80070714 error. It looks like it is update
ID 6C83D1C6-7C05-44C4-B70B-86AA0248AC59 that is causing it and failing, but
that does not tell me much. Have you tried running Windows Update again
since? Sometimes the errors resolve themselves.

If it is still a problem, please open Windows Update (Window button | All
Programs | Windows Update). Then click the Update history link. There should
be links for any failed installations.
 
D

deedle

#6
RE: Error 80070714 when trying to update windows defenders definit

I've recieved the same message ,I was wondering if you found a solution
because nothing else works?

"Jesper" wrote:

> There are several errors in that file. In addition to the original one there
> is also 0x80070643. That error is basically a generic "it didn't work." The
> update it failed to install was Defender signatures. It is a general error
> but I believe the most common cause is a network connection error.
>
> Try this:
>
> 1. Click the Window button
> 2. Click All Programs
> 3. Click Windows Defender
> 4. Click the little down arrow next to the question mark and select "Check
> for updates."
>
> If that succeeds it should all be OK. I wish I had a better solution for
> you, but I don't know what specifically caused that error so I think the best
> course of action is to try again.
>
> That still leaves you with the 0x80070714 error. It looks like it is update
> ID 6C83D1C6-7C05-44C4-B70B-86AA0248AC59 that is causing it and failing, but
> that does not tell me much. Have you tried running Windows Update again
> since? Sometimes the errors resolve themselves.
>
> If it is still a problem, please open Windows Update (Window button | All
> Programs | Windows Update). Then click the Update history link. There should
> be links for any failed installations.
 
R

Richard G. Harper

#8
Re: Same error

Yup, an egghead. :-(

--
Richard G. Harper [MVP Shell/User] rgharper@gmail.com
* NEW! Catch my blog ... http://msmvps.com/blogs/rgharper/
* PLEASE post all messages and replies in the newsgroups
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"Erik" wrote in message news:200741816242irongrave@gmail.com...
>I am getting this same error... with both of the error codes the same.
>
> EggHeadCafe.com - .NET Developer Portal of Choice
> http://www.eggheadcafe.com
 
R
#9
Re: Same error

"Erik" wrote
>I am getting this same error... with both of the error codes the same.


Same error as what? You changed the title of the thread, and didn't quote
any of the content to which you refer, so no one knows what you're taking
about. This is a Usenet newsgroup, not a chat room.

--
Rock [MS-MVP User/Shell]
 
B

Brads

#10
RE: Error 80070714 when trying to update windows defenders definit

I'm also receiving error code 80070714 when trying to install a definition
update for windows defender. I tried going into defender and checking for
updates (like Jesper has advised), but I then get error code 80070643 like
the guy in the original email. If anyone has a solution, let me
know..........bloody vista!

"Jesper" wrote:

> There are several errors in that file. In addition to the original one there
> is also 0x80070643. That error is basically a generic "it didn't work." The
> update it failed to install was Defender signatures. It is a general error
> but I believe the most common cause is a network connection error.
>
> Try this:
>
> 1. Click the Window button
> 2. Click All Programs
> 3. Click Windows Defender
> 4. Click the little down arrow next to the question mark and select "Check
> for updates."
>
> If that succeeds it should all be OK. I wish I had a better solution for
> you, but I don't know what specifically caused that error so I think the best
> course of action is to try again.
>
> That still leaves you with the 0x80070714 error. It looks like it is update
> ID 6C83D1C6-7C05-44C4-B70B-86AA0248AC59 that is causing it and failing, but
> that does not tell me much. Have you tried running Windows Update again
> since? Sometimes the errors resolve themselves.
>
> If it is still a problem, please open Windows Update (Window button | All
> Programs | Windows Update). Then click the Update history link. There should
> be links for any failed installations.
 
B

Brads

#11
RE: Error 80070714 when trying to update windows defenders definit

I appear to have possibly discovered a solution......try this........

If you receive Windows Update error 80070643 while installing updates for
Microsoft Office 2003, you might need to restart the Office Source Engine
(OSE) service. Windows Update can automatically start the service to install
updates for Office products if the service is set to the default Manual
setting. If the service is disabled, you need to restart it, and then try to
install the latest updates for Office products again.

To restart the Office Source Engine (OSE) service
You must be logged on as an administrator to perform these steps.

1. Open Administrative Tools by clicking the Start button , clicking
Control Panel, clicking System and Maintenance, and then clicking
Administrative Tools.

2. Double-click Services. If you are prompted for an administrator
password or confirmation, type the password or provide confirmation.

3. If the Office Source Engine service is disabled (or not running),
double-click it to open the service properties.

4. Click the Startup type list, click Automatic (Delayed Start), and then
click Apply.

5. Under Service status, click Start.

6. Restart your machine.

7. Run Windows Update again (unless it's set to automatically install
updates).

Hope this helps.




"Jesper" wrote:

> There are several errors in that file. In addition to the original one there
> is also 0x80070643. That error is basically a generic "it didn't work." The
> update it failed to install was Defender signatures. It is a general error
> but I believe the most common cause is a network connection error.
>
> Try this:
>
> 1. Click the Window button
> 2. Click All Programs
> 3. Click Windows Defender
> 4. Click the little down arrow next to the question mark and select "Check
> for updates."
>
> If that succeeds it should all be OK. I wish I had a better solution for
> you, but I don't know what specifically caused that error so I think the best
> course of action is to try again.
>
> That still leaves you with the 0x80070714 error. It looks like it is update
> ID 6C83D1C6-7C05-44C4-B70B-86AA0248AC59 that is causing it and failing, but
> that does not tell me much. Have you tried running Windows Update again
> since? Sometimes the errors resolve themselves.
>
> If it is still a problem, please open Windows Update (Window button | All
> Programs | Windows Update). Then click the Update history link. There should
> be links for any failed installations.
 
D

Donna Sander

#12
error 80070714

on the first post, where the whole log is posted, it says after the error code "reboot required" Sometimes after you install one update, the computer requires a reboot, and won't install other updates until you do. Usually it reboots itself when it needs it, but not always. Did you try rebooting it?

EggHeadCafe.com - .NET Developer Portal of Choice
http://www.eggheadcafe.com
 
R
#13
Re: error 80070714

"Donna Sander" wrote in message news:200742423558donnasander@msn.com...
> on the first post, where the whole log is posted, it says after the error
> code "reboot required" Sometimes after you install one update, the
> computer requires a reboot, and won't install other updates until you do.
> Usually it reboots itself when it needs it, but not always. Did you try
> rebooting it?



On what first post? It's standard protocol to quote all or at least a
portion of the message to which you reply so there is some context.

--
Rock [MS-MVP User/Shell]
 
M

mikeyhsd

#14
Re: error 80070714

why not do as you so often suggest, do a google search for the chain of events.



mikeyhsd@comcast.net



"Rock" <Rock@nospam.net> wrote in message news:uvQ%23777hHHA.4624@TK2MSFTNGP04.phx.gbl...
"Donna Sander" wrote in message news:200742423558donnasander@msn.com...
> on the first post, where the whole log is posted, it says after the error
> code "reboot required" Sometimes after you install one update, the
> computer requires a reboot, and won't install other updates until you do.
> Usually it reboots itself when it needs it, but not always. Did you try
> rebooting it?



On what first post? It's standard protocol to quote all or at least a
portion of the message to which you reply so there is some context.

--
Rock [MS-MVP User/Shell]
 
#15
Same issue here. I too am running Spyware Doctor by the way. What I did was to create a partition and install a fresh vista on it. Then ran all the updates on the new Vista installation. Then booted back into the installation where I had the error and killed Windows Defender Service and Exited Defender all together. Next I copied the Windows Defender folder from the New Vista partition to my program files directory (I renamed the existing one in case it didn't work). Started the Defender Service again and opened Defender. Ran update again and all was good.
 
#16
I also got the Error 80070714 when trying to update Windows Defender Definitions, but after disabling PC Tools Spyware Doctor, the updates installed fine.