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error code 80070641

#1
Hi everyone

First time posting to this forum, hope someone out there can help me.

I've 12 important updates that I've tried installing but keeps failing and gives an error code 80070641.

I've tried the Fix-it tool in windows with no luck, also ran sfc /scannow which informs me that I have corrupt files that it could not fix.

I have also checked windows installer is set to automatic and is started.

Any ideas folks???
 

tom982

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Vista Guru
Gold Member
#3
Hello Bill and welcome to the forums :party:

In addition to Richard's excellent advice, can you copy and paste the contents of this log file for us please?

C:\Windows\Logs\CBS\CheckSUR.persist.log

This should shed some light on your problem :)

Tom
 
#4
Hi richc64

Thanks for your advice. I changed my updater to "check for updates but let me choose whether to download and install them" and then tried one update at a time and they all failed giving the same error code for each one "80070641" below I've listed the updates in question, just in case that might help.
Or maybe I didn't follow your advise correctly??? Not that computer I T savvy:confused:.
Really grateful for your help and advice.

Security Update for Microsoft .NET Framework 3.5 SP1 on Windows XP, Server 2003, Vista, Server 2008 x86 (KB2604111)

Download size: 946 KB


Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2604121)

Download size: 22.9 MB


Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2656368)

Download size: 1.9 MB


Security Update for Microsoft .NET Framework 4 on XP, Server 2003, Vista, Windows 7, Server 2008 x86 (KB2656405)

Download size: 8.8 MB


Security Update for Microsoft Office 2007 suites (KB2596672)

Download size: 997 KB


Security Update for Microsoft Office 2007 suites (KB2596792)

Download size: 1.7MB


Security Update for Microsoft Office 2007 suites (KB2596880)

Download size: 2.0 MB


Security Update for Microsoft Office 2007 suites (KB2597162)

Download size: 7.4 MB


Security Update for Microsoft Office 2007 suites (KB2597969)

Download size: 1.2 MB


Security Update for Microsoft Office Excel 2007 (KB2597161)

Download size: 8.5 MB



Security Update for Microsoft Office Word 2007 (KB2596917)

Download size: 8.9 MB


Security Update for Microsoft Silverlight (KB2690729)

Download size: 6.0 MB





 
#6
Hi Tom

Was this what you were looking for?

Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 14.0
2012-05-13 10:37

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 tasklist.exe x86_microsoft-windows-tasklist_31bf3856ad364e35_6.0.6001.18000_none_284332315a51a48f
(f) CSI Payload File Missing 0x00000000 taskkill.exe x86_microsoft-windows-taskkill_31bf3856ad364e35_6.0.6001.18000_none_257dff055c108bff
(f) CSI Payload File Missing 0x00000000 taskschd.dll x86_microsoft-windows-taskscheduler-client_31bf3856ad364e35_6.0.6001.18000_none_43fa48149e4fe190
(f) CSI Payload File Missing 0x00000000 taskmgr.exe x86_microsoft-windows-taskmgr_31bf3856ad364e35_6.0.6001.18000_none_14622f2da933f0c7

Summary:
Seconds executed: 5102
Found 4 errors
CSI Payload File Missing Total count: 4
 

tom982

٩(͡๏̯͡๏)۶
Vista Guru
Gold Member
#7
Hi Tom

Was this what you were looking for?

Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 14.0
2012-05-13 10:37

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 tasklist.exe x86_microsoft-windows-tasklist_31bf3856ad364e35_6.0.6001.18000_none_284332315a51a48f
(f) CSI Payload File Missing 0x00000000 taskkill.exe x86_microsoft-windows-taskkill_31bf3856ad364e35_6.0.6001.18000_none_257dff055c108bff
(f) CSI Payload File Missing 0x00000000 taskschd.dll x86_microsoft-windows-taskscheduler-client_31bf3856ad364e35_6.0.6001.18000_none_43fa48149e4fe190
(f) CSI Payload File Missing 0x00000000 taskmgr.exe x86_microsoft-windows-taskmgr_31bf3856ad364e35_6.0.6001.18000_none_14622f2da933f0c7

Summary:
Seconds executed: 5102
Found 4 errors
CSI Payload File Missing Total count: 4
Hi Bill,

Yes, that's the one! Good job. Before we move on to a fix, I would like to double check these files with the results from the SFC scan. Can you please go to this tutorial:

http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

Near the top of the page, you will see a yellow "Tip" box with two sets of instructions in it. Could you follow step 2 only please? This will generate a file, sfcdetails.txt, which I would like you to post the contents of for us to have a look at.

Tom
 
#8
Hi Richard

Thanks again for your help and advice, I tried the first and second fixes you advised and rebooted after each one before attempting to update but unfortunately with the same result......failed.

I only have a mobile dongle for internet access so downloading is very slowwwww and it got pretty late by the time I'd completed your first two suggestions. I will attempt the third fix shortly.

But I'm going to respond to Tom's request first.

Kind regards
 

richc46

Staff member
Vista Guru
Gold Member
#9
You can follow the given suggestions in the manner that is best for you. Both Tom and I just want your problem to be solved.
 
#10
Hi Tom

Thanks for your advice but unfortunately I was unable to complete the task, I downloaded the 7-zip file and that's where things started to go wrong. It wasn't the same as the one in the screenshot....instead of a Compatibility tab my one had a Share tab. So I looked at how to change this and was taken into the registry, I followed the steps and the very last one again on mine wasn't the same as the screenshot so I backed out before I made matters worse!! The instructions were to make changes in the registry, something I know nothing about, especially when the (layers) file wasn't there. Sorry:confused:

Is there any other way to get the info you require?

Kind regards
 

tom982

٩(͡๏̯͡๏)۶
Vista Guru
Gold Member
#11
Hi Tom

Thanks for your advice but unfortunately I was unable to complete the task, I downloaded the 7-zip file and that's where things started to go wrong. It wasn't the same as the one in the screenshot....instead of a Compatibility tab my one had a Share tab. So I looked at how to change this and was taken into the registry, I followed the steps and the very last one again on mine wasn't the same as the screenshot so I backed out before I made matters worse!! The instructions were to make changes in the registry, something I know nothing about, especially when the (layers) file wasn't there. Sorry:confused:

Is there any other way to get the info you require?

Kind regards
Hello Bill,

I'm so so sorry! I had a typo in those last instructions. What I meant to say was choose step 1 only.

Hi Tom

Was this what you were looking for?

Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 14.0
2012-05-13 10:37

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Payload File Missing 0x00000000 tasklist.exe x86_microsoft-windows-tasklist_31bf3856ad364e35_6.0.6001.18000_none_284332315a51a48f
(f) CSI Payload File Missing 0x00000000 taskkill.exe x86_microsoft-windows-taskkill_31bf3856ad364e35_6.0.6001.18000_none_257dff055c108bff
(f) CSI Payload File Missing 0x00000000 taskschd.dll x86_microsoft-windows-taskscheduler-client_31bf3856ad364e35_6.0.6001.18000_none_43fa48149e4fe190
(f) CSI Payload File Missing 0x00000000 taskmgr.exe x86_microsoft-windows-taskmgr_31bf3856ad364e35_6.0.6001.18000_none_14622f2da933f0c7

Summary:
Seconds executed: 5102
Found 4 errors
CSI Payload File Missing Total count: 4
Hi Bill,

Yes, that's the one! Good job. Before we move on to a fix, I would like to double check these files with the results from the SFC scan. Can you please go to this tutorial:

http://www.vistax64.com/tutorials/66978-system-files-sfc-command.html

Near the top of the page, you will see a yellow "Tip" box with two sets of instructions in it. Could you follow step 1 only please? This will generate a file, sfcdetails.txt, which I would like you to post the contents of for us to have a look at.

Tom
Sorry :o

Tom
 
#12
Hi Richard

Tried some of the options in that third suggestion of yours but sorry to say still no luck installing afterwards. Another update was added to the list but this one was successfully installed;

Definition Update for Windows Defender - KB915597 (Definition 1.127.201.0)

Why can this one install but not the others?

I'm most grateful for your time, help and advice.

Kind regards

Bill
 
#13
Hi Tom

Followed the steps to the letter in option 1 but when I closed the elevated command prompt and checked my desktop there was no sfcdetails.txt file.

Kind regards

Bill
 

richc46

Staff member
Vista Guru
Gold Member
#16
The relevant part is here:

Please copy the C:\Windows\Logs\CBS folder to your Desktop, right click on it > Send to > Compressed (zipped) folder, and upload the new file which is created on your Desktop here
 

tom982

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Vista Guru
Gold Member
#18
I'll take a step back here, it's getting confusing having two people helping simultaneously and you're in much better hands with Rich :) I'll stay subscribed to this thread and I'll post if I spot anything.
 

richc46

Staff member
Vista Guru
Gold Member
#19
Hi everyone

First time posting to this forum, hope someone out there can help me.

I've 12 important updates that I've tried installing but keeps failing and gives an error code 80070641.

I've tried the Fix-it tool in windows with no luck, also ran sfc /scannow which informs me that I have corrupt files that it could not fix.

I have also checked windows installer is set to automatic and is started.

Any ideas folks???
TY Tom, but you are too generous. I helped obtain the SFC, to see if there were problems others could solve.
Without any other input from you or others, my next suggestion is a Repair install.
http://www.vistax64.com/tutorials/88236-repair-install-vista.html?filter[11]=Performance Maintenance
 

tom982

٩(͡๏̯͡๏)۶
Vista Guru
Gold Member
#20
Hi everyone

First time posting to this forum, hope someone out there can help me.

I've 12 important updates that I've tried installing but keeps failing and gives an error code 80070641.

I've tried the Fix-it tool in windows with no luck, also ran sfc /scannow which informs me that I have corrupt files that it could not fix.

I have also checked windows installer is set to automatic and is started.

Any ideas folks???
TY Tom, but you are too generous. I helped obtain the SFC, to see if there were problems others could solve.
Without any other input from you or others, my next suggestion is a Repair install.
http://www.vistax64.com/tutorials/88236-repair-install-vista.html?filter[11]=Performance Maintenance
Okay, I'll give it a quick go replacing these files manually :) As confirmed by your CBS log, I think these are the culprit files:

taskkill.exe" of Microsoft-Windows-TaskKill, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-05-13 08:07:59, Info CSI 000004b7 [SR] Cannot repair member file [l:24{12}]"tasklist.exe" of Microsoft-Windows-TaskList, Version = 6.0.6001.18000, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, file is missing
2012-05-13 08:07:59, Info CSI 000004b8 [SR] Cannot repair member file [l:22{11}]"taskmgr.exe

System Look

Please download SystemLook from one of the links below and save it to your Desktop.
  • Double-click SystemLook.exe to run it.
  • Copy the content of the following codebox into the main textfield:
    Code:
    :filefind
    taskkill.exe
    tasklist.exe
    taskmgr.exe
  • Click the Look button to start the scan.
  • When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt