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Hard Drive Failure - no recovery disks - Do I need to purchase Vis

T

TMacKay

#1
Hello,

I have a laptop with a license for Vista Premium Home Edition. My hard
drive failed before I burned the recovery discs. Toshiba will not send
recovery discs.

Do I need to buy a Vista license, or can I get an install and use my
existing license?

Thanks,
 

My Computer

L

LVTravel

#2
"TMacKay" <TMacKay@xxxxxx> wrote in message
news:15AC09F5-5FFE-4E1D-AE95-55BAD2E37E52@xxxxxx

> Hello,
>
> I have a laptop with a license for Vista Premium Home Edition. My hard
> drive failed before I burned the recovery discs. Toshiba will not send
> recovery discs.
>
> Do I need to buy a Vista license, or can I get an install and use my
> existing license?
>
> Thanks,
Since one of the first things that should be done when you get a computer
with a recovery partition like the Toshiba's is to burn the recovery DVD/CD
the machine should still be relatively new. Therefore it should be under
warranty. Therefore Toshiba should fix the problem (replace the hard drive
with a like unit with full OS installed,) granted you may have to send the
laptop to them. Explore warranty details.

Now if the machine is out of warranty....
 

My Computer

A

Anthony [MVP]

#3
You don't need to buy a license, but you will need to have the OEM Product
Key
Anthony,
http://www.airdesk.com


"TMacKay" <TMacKay@xxxxxx> wrote in message
news:15AC09F5-5FFE-4E1D-AE95-55BAD2E37E52@xxxxxx

> Hello,
>
> I have a laptop with a license for Vista Premium Home Edition. My hard
> drive failed before I burned the recovery discs. Toshiba will not send
> recovery discs.
>
> Do I need to buy a Vista license, or can I get an install and use my
> existing license?
>
> Thanks,
 

My Computer

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