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Help! Dependency service or group failed to start

T

Tony K

#1
Windows Vista Ultimate. New Dell D630 (O.S. factory installed). Sudden
inability to communicate with network either by Wi-Fi, ethernet card, or
Verizon Broadband wireless service. The message on the WiFi indicator says
Dependency service or group failed to start. The diagnosis utility says the
computer doesn't have a network card installed or configured. Everything was
working fine until all three stopped working. The Bluetooth module is still
working. Any help (and solutions) much appreciated.

Tony
 

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T

Tony K

#2
I spent some time with Dell talking about this issue. System restore didn't
correct the problem. We checked out services and their dependencies. Before
going to the ultimate (and worst case) solution which would be to re-install
the O.S., I ran cmd/sfc /scannow which is the Windows file checker. It
corrected some errors and now things are working again.

I commend Dell for helping me fix what was clearly a problem caused by
faulty Microsoft software.

As someone who's used computers for almost 30 years, it still very
frustrating that errors like system file corruptions occur in a brand new
O.S., and that the system isn't capable of automatically identifying faults
and correcting them itself. Users should not have to dig around in Windows
services. Ideally, a computer would identify that all is not well and either
fix it itself, or connect to a Microsoft website for a comprehensive
diagnosis and repair of all damaged files.

Tony
 

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S

Slaws

#3
Hi Tony,

I am having the same problem -- only with a new Toshiba Satellite. I have
been unable to run the file checker, i.e., I can't seem to find it. Can you
give me the entire sequence or tell me how to find it? Thanks loads!
 

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T

Tony K

#4
Sorry for not seeing your reply and question until now.

Begin with Start (bottom left of your desktop). Where is stays ''Start
search', enter 'cmd'. A new window opens. Type 'sfc /scannow' and that
begins the scan and repair process. This is what I did and it worked for me.
No guarantees it's going to fix your problem. As I said, it's crazy that this
kind of software error can occur in 2008.

Good luck.
 

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Messages
3
#6
I don't know if anyone will see this at all, but I have been having the same "Dependency service or group failed to start" problem. It just occurred the other night.

I did try the cmd sfc/scannow, but it told me that I must be an administrator running a console session and I'm not sure what they are telling me to do.

Any help would be appreciated.

Also, I feel like part of this problem is stemming from a problem with my Dell not recognizing my charger. It will keep the laptop powered, but it won't charge the laptop. I'm sitting at 0% charge whenever I'm working on my laptop and am on Power Saver power plan which makes things run slowly and less efficiently.

Any solution for that problem would be appreciated as well.

Thank you.
 

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S

supasonic85

#7
You may be more fortunate than me. I have had the same error too, and as a
result, I haven't been able to connect to the Internet. Is this the same with
you.

As for the sfc/scannow command, you can temporarily designate yourself as an
administrator. If you click on the Start Orb and type in 'cmd' in the search
box, one of the results should be the Command Prompt shell. Right click on
that and choose 'Run as administrator' and then you will be able to use that
command. Perhaps it will work for you. When I ran it, it said that one file
was corrupted and this file doesn't seem like it can be fixed (npmproxy.dll).
 

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P

pylnik

#8
I have problems with services which seems like yours.
After installing SP1 I can't use network services. It says "dependency
service failed to start" etc.
I cant rollback the SP1 setup (coz I haven't made restore point before,
haven't Vista DVD).
What should I do? :(
 

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N

newtech

#9
Go to Start>Run and type in services.msc then press Enter. In the
window that opens find Print Spooler on the right, right-click it and
select Properties. Go to the Recovery tab and change all 3 drop-down
boxes to Restart The Service. Make sure the 2 text boxes underneath say
1 in them. Click Ok until you are back at the Services window, close it
and you're good to go.

Now when ever your Print Spooler craps out, it will automatically reset
itself.
 

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A

Arisley

#10
I've been having problems with my computer giving me the dependency
service or group failed to start on my internet. I'm connected to the
internet but it claims that the connection status is unknown and when I
try to run the sfc/scannow it says "there is a system repair pending
which requires reboot to complete. restart windows and run sfc again".
When I restarted my computer and tried again, it gave me the same
message. My computer has also been unable to check for updates or to
actually install them. I have windows vista and my computer is a
Gateway.
 

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B

Brucew

#11
Like the others, I too am having the problem. I can connect to the
internet and can print to a networked printer, but I cannot access other
computers on the network and they cannot access the portable that is the
source of the problem. I tried to do the things suggested in the
thread, i.e. restore and then sfc /scannow. As suggested by one of the
notes, when the scan was complete I was told that there were some
corrupt files, but unlike others, I still had the same problem. Now
what? Any suggestions would be greatly appreciated. Thank you.
Brucew
 

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S

s_mamdani

#12
I've got the same problem described here--I've run the file scanner, but
the results state that there are files that have not been repaired, and
I get directed to a log file that is a 15MB txt file--I can't make heads
or tails of it. Anyone have further suggestions?
 

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S

Stilgar02

#13
I am having the same problem as everyone else here. When I run the
sfc/scannow command it comes back saying "Windows Resource Protection
found corrupt files but was unable to fix some of the problem." When I
attempt to start the services manually I get back "Error 5:Access is
denied." A list of the automatic services that are not starting is:
Base Filtering Engine, DHCP Client, Diagnostic Policy Service, Ike and
AuthIP IPsec Keying Modules, IPsec Policy Agent, Network List Service,
Network Location Awareness, TPM Base Services, and Windows Firewall. MY
anti-virus software (Trend Micro) cannot find any viruses. It seems
like the root service problem is the Base Filtering Engine. Any help
would be greatly appreciated!
 

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V

vanilla

#14
Update Trend Micro on all of your computers that you can. On the one that
you can't, go to the Quarantine folder and see if it has files from the
Windows folder, especially NLA Service, wextract ... IF you had received an
alert or Trend Micro scan alert concerning a Trojan.Generic or Trojan.ADV,
and these files are in the Quarantine folder, restore the files. DO NOT
delete the files. If they have already been deleted, use another computer to
go to the Trend Micro website and look for Home Support ... this is a known
problem that occurred recently.

If you have not yet installed Windows Vista Service Pack 1, and you can get
Windows Update to work, you might try installing the Service Pack. Good luck
 

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M

MStrong

#15
Hello All,
I've been reviewing all of your posts and have the same problem myself
on a laptop OEM installed w/ vista. I recently updated to SP1 to
attempt to correct these issues and had not prior, but had post SP1 run
the sfc /scannow command which returned to me that there were no errors
found.
I know that a discrepency existed with earlier versions of windows
where if you ran sfc /scannow after having a service pack installed that
the sfc module would find an issue with system files (updated by the sp)
and attempt to replace them, causing other issues and requiring
re-installation fo the sp.
I'm wondering if this contingency still exists, or if sfc recognizes
system files updated by the sp and looks for the updated versions.

Also, FYI: In researching this issue, among the dozens of individuals
who have given up and re-installed to fix this issue, I stumbled upon
this other possible solution which seems to be more of a manual way to
address the issue rather than relying on windows (seemingly not always
accurate) 'system file checker'.

Check out this thread:
http://forums.microsoft.com/TechNet/ShowPost.aspx?PageIndex=0&SiteID=17&PageID=0&PostID=3842969

I hope this info helps someone else. I have yet to attempt to apply
this to my individual situation, as the laptop belongs to someone else
(so glad I didn't buy vista yet )

I'll be watching for thread updates, I hope we can identify a
_difinitive_ solution
 

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Louweezzz

New Member
Messages
1
#16
Ok, i have decided to post something in relation to this thread as i 'think' its relevent and i need HELP!
im not a comp nerd...but try really hard to understand what goes on in my laptop (HP Pavilion dv 6700)
Ok, so this is what the deal...bottom right in the notifcation bar the 2 computer screens have a red cross through it...as i hold the mouse over it, it says,
"connection status: unknown
The dependency service or group failed to start"

(i no thats not right, there should be a signal showing a world symbol flashing and all...)

i CAN connect to the net, browse the net...but when trying to download a 'patch' thingy (not me, my boyfriend was trying to download the WoW new patch) it kept saying that there is a firewall preventing the patch being downloaded..
ok, so im thinking it had something to do with the net status as well saying "unknown"

not sure what else to post here to describe what the problem is... but yeah...

CAN ANYONE HELP?!

thanks so much :)
 

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Messages
1
#17
hi everyone...I had the same problem and this seemed to work for me and a few computers :

go to start menu and type cmd in the search bar and open cmd with administrator rights

1.type netsh winsock reset and hit enter....nevermind if it sais something about an error
2.type netsh int ip reset and hit enter....
3. restart you computer...and the error should be gone and the internet working

what you just did was a TCP/IP stack repair
 

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F

Fuego Allure

#18
Thanks Big Time

Sharkymatei, you are a great individual. I rely on threads like these, and awesome people like yourself. I lack computer education. Thank You for being who you are, and to all of you out there, who help people like me out with great advise, its incredible to have your existence on this planet. Thanks Again.
 

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E

emilyismyname

#20
thank you thank you thank you! I had tried EVERYTHING before finding
your post. It fixed everything for me, thanks!
 

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